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on December 2011
Comcast Outage
Dec 2011 22

Comcast Outage

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Date 22, 2011 – Comcast is experiencing an area wide outage.  It could be a result of the inclement weather.  We are investigating and will be updating our site soon. 12:51 pm  – After being down about 30 minutes, Comcast seems to have restored service.  The ETR on their phone system was...

Inclement Weather

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Jan 10, 2011
January 10, 2011 – Due to the winter storm, our store front will be closed today (Monday).  However, our staff will still be available via phone.  Our office number is 256-547-6817 or 877-886-6868 and option 8 will connect you with a technician.  Billing, scheduling and other issues can be add...

Shared Hosting Issue

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Dec 30, 2010
December 30, 2010 9:15am – A bad security update on one of our shared web hosts has caused some MySQL enabled websites to be disabled.  We are working on the issue.   The fix may involve migration of affected sites to another server or restoration from backup.  We do not have an ETR (estimated...

Emergency Maintenance

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Dec 06, 2010
December 6, 2010 -  We will be performing some emergency maintenance on our primary network attached storage (NAS) system tonight starting at approximately 2:00am.  The maintenance will impact some virtual servers.  At the same time, we will be applying OS updates to all virtual servers that need th...

Email Issue

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Comment Closed
Nov 24, 2010
November 24, 2010 8:30 am – We implemented an upgrade on our email system which increases the security of email transmission.  The upgrade was supposed to be seamless, so it was not announced.  However, this morning we have received sporadic reports of email not going through.  We are investig...

Email Setup on Mac Mail (OS X 10.5 and higher)

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Comment Closed
Nov 11, 2010
Open Mail (click it on the Dock or open it from the Applications folder). If the “Welcome to Mail” assistant does not appear, choose Add Account from the File menu. Fill in the Full Name, Email address, and Password fields. Note: Your email account password will be stored in Keychain and...

Planned Maintenance

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Sep 21, 2010
AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama Access Router 1. The work will be performed on 10/5/2010, during the maintenance window of 12:00AM-6:00AM, local time. AT&T's goal is to successfully complete the task and restore service within the stated ...

Internet Outage

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Comment Closed
Sep 04, 2010
Sept 3, 2010 – We are experiencing an outage that started at 4:00pm.  We are working with AT&T on a resolution.  The ticket is currently in the testing stages and we do not know what the upstream issue is.   The problem is definitely outside our network, and we are waiting on news from the...

Upgraded Alternate Webmail

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Comment Closed
Sep 02, 2010
We have upgraded our alternate webmail interface.   Our alternate interface can be found at https://webmail.internetpro.net.   We have just upgraded it to the newest version available.  This interface includes several advantages over our traditional interface, including an HTML editor and drag-and-d...

Phone System Issue

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Comment Closed
Aug 31, 2010
As of 9:50am, our phones have gone out and we are unable to make outgoing calls or receive incoming calls. We are working with our telco provider to resolve the issue. If you have an immediate need, please email us at support@internetpro.net with a callback number. 10:20am – Our phone system i...