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News and Updates
Planned Maintenance
May 2013 22

Planned Maintenance

by tnolen
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Comment Closed
We are going to be implementing important upgrades on one of our NAS (Network Attached Storage) systems which handles some virtual machines.  This maintenance will be performed during our maintenance window of 12:00am – 3:00am on May 25, 2013.  During this time, some customer websites and host...
New Fleet Vehicle
May 2013 17

New Fleet Vehicle

by tnolen
/
Comment Closed
We just finished getting the newest edition to our fleet wrapped and ready to go!   It is a new Fiat 500 and we think it adds a new and distinct look to our fleet.  We designed the wrap to look much like our current Ford Transit  Connect vans.  Much of the time, our technicians don’t [...]...
Comcast Outage in Gadsden
May 2013 12

Comcast Outage in Gadsden

by tnolen
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Comment Closed
Comcast has a node outage in downtown Gadsden.  The outage is affecting about 300-500 of their customers. It is also affecting our phone system so our support lines are down.  However, our failover system is still functional so messages left on the system will receive be received by our technicians....
Increase In Spam Volume
May 2013 03

Increase In Spam Volume

by tnolen
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Comment Closed
We have had several questions about an increase in spam in customer’s mailboxes.   There has been a LARGE increase in spam messages on the internet lately.  According to Cisco, the average daily volume of spam in January 2013 was 77.4 billion messages.  As of yesterday, the volume was 165.6 bi...
Yahoo! Deferring Email
Apr 2013 20

Yahoo! Deferring Email

by tnolen
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Comment Closed
Yahoo.com is currently deferring emails coming from our mail servers.  A deferral is a temporary failure which they have put in place due to excessive user complaints about spam.  We tracked down the issue to a user’s email account which had the password compromised and was being used to send ...
Real-time Malware Monitoring
Apr 2013 19

Real-time Malware Monitoring

by tnolen
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Comment Closed
We have added real-time malware monitoring and removal to our web hosting services.  One of the biggest issues facing web hosts these days is the fact that the host (in this case Network Solutions, Inc.) has no control over the code placed on the web servers.   Sometimes, bad programming or just cod...
Phone Lines Out
Apr 2013 18

Phone Lines Out

by tnolen
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Comment Closed
We are experiencing some trouble with our phone lines at the moment.  We are not able to dial out from our office, and some people dialing in are receiving a message that says “You have reached a non-working number.”  The issue seems to be related to our 256-547-6817 and 256-547-6868 num...
Email Issues
Apr 2013 17

Email Issues

by tnolen
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Comment Closed
We’ve had some reports of email being delayed or not getting delivered at all today.   During our first tests, we were not able to reproduce the issue.  However, we have now been able to and the issue is resolved. The problem had to do with the Sender Policy Framework (SPF), which we support. ...
Inclement Weather!
Mar 2013 18

Inclement Weather!

by tnolen
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Comment Closed
Monday, March 18, 2013 – The storms that came through have brought some havoc with them.  In our area, cellular service is very spotty right now.  We believe the cell networks are overloaded because of so many IP phones being down.  Comcast has MANY customers down in the Gadsden area as does A...
NetSol Cloud Update
Mar 2013 16

NetSol Cloud Update

by tnolen
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Comment Closed
March 16, 2013 – We are proud to release a new major version of our NetSol Cloud product. The new version comes with many new features and improvements. Latest NetSol Cloud Features Usability – design improvements, new features NetSol Cloud significantly easier to manage and use: New design: View co...