Category Archive
for: ‘News and Updates’

We have upgraded our alternate webmail interface.   Our alternate interface can be found at https://webmail.internetpro.net.   We have just upgraded it to the newest version available.  This interface includes several advantages over our traditional interface, including an HTML editor and drag-and-drop ability using AJAX.   However, the alternate interface is not integrated int your email settings or …

As of 9:50am, our phones have gone out and we are unable to make outgoing calls or receive incoming calls. We are working with our telco provider to resolve the issue. If you have an immediate need, please email us at support@internetpro.net with a callback number.
10:20am – Our phone system is back online …

We are replacing some hardware that is about to fail in one of our web servers.  The server will go down for a short time and will affect some web hosting customers.  The downtime should be very short, and this is a necessary replacement to keep the server from failing later.  – 10:20pm
Server back online …

At 4:22pm we experienced an outage of our primary circuit. It is an upstream outage and seems to be causing issues with Verizon phones and multiple carriers as well.  We are working with upstream providers on a resolution.
5:19pm – The issue is a major fiber cut between Birmingham and Talladega.  There is no current estimated …

One of our wireless base units is experiencing a problem.  This is only affecting a few customers.  The first issue was reported at 4:27pm and was “fixed” at 4:43pm, but the unit is continuing to fail.  We are in the process of diagnosing the problem and rerouting affected customers to our redundant wireless base units. …

We are experiencing a problem with one of our web servers.  The issue was caused by a failed security update. Sites affected by this issue may get an error saying that a required PHP component is not installed.  We are working to resolve this issue. 7:15am
Update 7:31am:  Some sites are back online.  We are still …

One of our spam servers had an issue overnight. It did not thrown any alarms because the service was “partially” running.  We noticed more spam than usual making it through the system this morning, so we did some checking.  After reviewing the message headers, we determined that the spam getting through was not actually being …

We are presently experiencing issues with one of our virtual server hosts.  We are working on resolving the problem.  Some customers with VPS’s are affected.
Some websites (hosted on virtual servers) are also affected.
We will post updates here. 2:56pm
Update: The problem is stemming from a failure of the shared NAS which hosts the virtual server storage.  …

AT&T Network Engineers will be performing a planned maintenance on
Birmingham-Alabama Gigabit Access Router 1. The work will be performed on 7/1/2010,
during the maintenance window of 12:00AM-6:00AM, local time.
AT&T’s goal is to successfully complete the task and restore service within the
stated time frame.

We apologize for any inconvenience that you may experience.
We expect service to be …