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News and Updates

Upgraded Alternate Webmail

by admin
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Comment Closed
Sep 02, 2010
We have upgraded our alternate webmail interface.   Our alternate interface can be found at https://webmail.internetpro.net.   We have just upgraded it to the newest version available.  This interface includes several advantages over our traditional interface, including an HTML editor and drag-and-d...

Phone System Issue

by admin
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Comment Closed
Aug 31, 2010
As of 9:50am, our phones have gone out and we are unable to make outgoing calls or receive incoming calls. We are working with our telco provider to resolve the issue. If you have an immediate need, please email us at support@internetpro.net with a callback number. 10:20am – Our phone system i...

Planned Maintenance

by admin
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Comment Closed
Jul 28, 2010
We are replacing some hardware that is about to fail in one of our web servers.  The server will go down for a short time and will affect some web hosting customers.  The downtime should be very short, and this is a necessary replacement to keep the server from failing later.  – 10:20pm Server...

Internet Outage

by admin
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Comment Closed
Jul 21, 2010
At 4:22pm we experienced an outage of our primary circuit. It is an upstream outage and seems to be causing issues with Verizon phones and multiple carriers as well.  We are working with upstream providers on a resolution. 5:19pm – The issue is a major fiber cut between Birmingham and Talladeg...

Wireless Internet Issue

by admin
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Comment Closed
Jul 18, 2010
One of our wireless base units is experiencing a problem.  This is only affecting a few customers.  The first issue was reported at 4:27pm and was “fixed” at 4:43pm, but the unit is continuing to fail.  We are in the process of diagnosing the problem and rerouting affected customers to o...

Web Server Problem

by tnolen
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Comment Closed
Jun 29, 2010
We are experiencing a problem with one of our web servers.  The issue was caused by a failed security update. Sites affected by this issue may get an error saying that a required PHP component is not installed.  We are working to resolve this issue. 7:15am Update 7:31am:  Some sites are back online....

Spam Server Problem

by tnolen
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Comment Closed
Jun 22, 2010
One of our spam servers had an issue overnight. It did not thrown any alarms because the service was “partially” running.  We noticed more spam than usual making it through the system this morning, so we did some checking.  After reviewing the message headers, we determined that the spam...

Virtual Private Server Issue

by tnolen
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Comment Closed
Jun 17, 2010
We are presently experiencing issues with one of our virtual server hosts.  We are working on resolving the problem.  Some customers with VPS’s are affected. Some websites (hosted on virtual servers) are also affected. We will post updates here. 2:56pm Update: The problem is stemming from a fa...

Planned Maintenance

by tnolen
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Comment Closed
Jun 17, 2010
AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama Gigabit Access Router 1. The work will be performed on 7/1/2010, during the maintenance window of 12:00AM-6:00AM, local time. AT&T's goal is to successfully complete the task and restore service within the ...

Switch to 10-digit dialing

by admin
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Comment Closed
Jun 05, 2010
The phone company has switched to 10-digit dialing in our area. Most people have a 7-digit number stored in their dial-up settings. In theory, you should be able to add 256 before the dial-up number (you do not need a 1), and it should work.  However, we have just found that for people using our [.....