Frequently Asked Questions

• Service Agreement

• Web Hosting

• Services

• Virus Scanning

• Mail Filtering

• E-mail setup and configuration

• Blocking E-mail spam

• I have Windows XP, and it keeps changing my password. Why?

• I have XP or I upgraded to Outlook Express 6 and now I can't receive attachments. Why?

• Do you give out any of my user information?

• I can't login! It keeps telling me to re-enter my User ID and password.

• Why can't I connect at 56K?

• Can I have my own virtual domain name?

• I am getting disconnected frequently. What causes this?

• When I enter my username and password for the news server, it won't work.

• What are newsgroups and how do I read them?

• Windows says that it can't negotiate a compatible set of protocols. What is wrong?

• What is my E-mail address?

• Why can't I save my password in the CONNECT TO box ?

• What is downloading?

• Why do some Web sites take so long to download?

• Why am I receiving messages that read, "A problem was found in an Email message you sent."
  when I did not send an email to that person?