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We have learned that the Adobe Flash Player Update that was released on 12/28/2015 has caused major issues is the functionality of Dentrix. The most prominent issue we have seen that is that the Treatment Planner is unable to print. When this happens an error box will appear stating that is has preformed an Unhandled Exception instead of displaying the print dialog.

To resolve this issue follow the following steps:

1. Close all Dentrix programs.
2. Uninstall Adobe Flash Player from your Computer using the uninstall tool provided by Adobe. Download the Adobe Flash Uninstaller Here.
3. Once the uninstall has completed reboot your computer.
4. Once you have logged back into your computer, download the Dentrix recommended version of Adobe Flash Player. Version 20.0.0.228. You can download the files needed Here.
5. Once downloaded Unzip the file folder and go to <Unziped File Folder>\fp_20.0.0.228_archive\20_0_d_0228\ and double click the file named flashplayer20_0d0_228_winax.msi
6. Once the install has completed open your control panel and tell it to show large icons in the upper right hand corner of the window. Open the console labeled Flash 32bit. Click the Update tab and select the radial button for never check for updates.

If you still are having issues after applying this fix or are not comfortable making these changes please call our support technicians at 256-547-6817 and we will be glad to help resolve the issue for you.

Thank you and have a Happy New Years!

Tuesday, October 6, 2015 – This afternoon we have experienced some issues with our power service from Alabama Power that has caused outages for multiple city blocks around us. Our Data Center has emergency Generator Power and experienced no down time due to this issue. However our offices do not run off of the generator and  has caused a drop in our phone service. As of 3:50 P.M. line power has been restored and we are able to receive calls.We are sorry for any inconvenience this has caused.

The Comcast circuit at our office went down at approximately 7:10 PM affected some services and the downtown area of Gadsden. Technicians responded to the outage and arrived onsite shortly after to begin troubleshooting the issue. After working with Comcast support we were notifed that the outage was due to a failed node in the Comcast backbone and were given an ETA to repair for 11:12 PM. Currently our monitoring systems have notified us that the circuit is back online and all services have been restored as of 8:24 PM. We will continue to monitor the circuit and will post any updates.

June 11, 2012- Comcast users in the Downtown Gadsden area may be experiencing intermittent  service disruptions due to an Outage affecting our node. Comcast let us know that the issue is being caused by a downstream receiver malfunction and have an ETR (Estimated time of Restoration) of 3:14 PM. We will continue to post updates as we get more information.