Blog

June 18, 2025 – 6:00am – We’ve been noticing some problems reaching sites which we monitor where customers are using Cloudflare for proxy services.  Even Downdetector is affected by the problem.   Cloudflare is a huge infrastructure provider so an outage on their network will be very disruptive and far reaching. Their status page is up at https://www.cloudflarestatus.com/ and they have identified a problem as of this writing.  Since their network is so complex, even when the problem is fixed, it may take a while for the effects to subside like the problems Amazon had a few weeks ago.   If you are having problems with Cloudflare, you will most likely get a message saying that you have been blocked.  This is not a problem with your firewall or computer – it is the service between you and the site you are trying to reach.

Cloudflare is not part of our network and we have no control over their system or settings, so keep an eye on the status page linked above if you are having trouble.

Update: 9:10am – Cloudflare is reporting that they have resolved the issues with the exception of logging into their dashboard. According to Downdetector, people are reporting less problems, so it looks like the outage should be completely resolved very soon.

November 16, 2025 – Due to a human error made during maintenance, our iFoye system is experiencing degraded service.   We are working on it, but there is a chance that users with iFoye accounts may have to re-setup their OTP (One Time Password) for logging in.  If this is the case, we will be reaching out to the affected users.

Update November 17, 2025 – We have confirmed that some users of the iFoye service will have to have their accounts re-setup. Our staff is working on reaching the affected users now.

All services are running normally with the exception of some users who have not re-setup their accounts.  Once that is done, all is well.

September 16, 2025 – 7:00am – AT&T seems to be down with their shared fiber product (not dedicated fiber) for a large area in and around Gadsden.  The outage started at 6:17am and AT&T has posted an outage map, but the affected area does seem to be larger than what is listed on the map.  Here is the current map:  (You can check your own zipcode at https://www.att.com/outages/ )

The last outage was caused by a fiber cut and this footprint looks similar.   We’ll post updates here as we have them.

Update –  It looks like AT&T’s outage map will only show 1 zipcode at a time.  Here is another area representing Rainbow City/Southside:

Update:  Reported estimated time to repair is around 5:00pm, however, AT&T estimates on this are not generally very accurate.

Update: 11:49am – AT&T is back online in the area.

July 17, 2025 7:30am – A mail delivery issue has been caused by an update to the email software.  Senders will see this error when sending:  “An error occurred while sending mail. The mail server responded: qq unable to contact AV daemon (#4.3.0). Please check the message and try again.”    Emails being sent to our users will be temporarily deferred until the issue is resolved.   The problem is related to the antivirus scanning done on the email server during delivery, but the root caused is yet to be determined.  We are actively working on the issue and updates will be posted here.

Update 10:00am – The issue relates to software dependencies put into place by the update.  The newer versions were being put into place in preparation for an operating system upgrade in the near future, but unfortunately, there were some conflicts resulting in the antivirus software not working.  The mail server hands off email to the antivirus software for scanning as it comes through and since that software is not “answering”, it results in the error you are getting.   We are working with the upstream software vendor to address the issue currently.

Update 11:00am – The issue has been resolved and deliveries are commencing.  Email in your outbox should be sent out normally and incoming emails will start to filter in shortly.  Incoming emails have been deferred so they are held at the sending mail server.  Once those servers start to see things are back, the emails will start coming in.

We do apologize for the inconvenience.   Everything should be normal now, but if you do have any issues, please give us a call at 256-547-6817.

February 20, 2025 –We’ve been receiving multiple inquiries from customers trying to send emails to att.net, bellsouth.net and other domains handled by the AT&T servers from Microsoft 365 hosted accounts.  The people using the Microsoft accounts are getting bounces saying that the email was rejected for security reasons because it does not have a PTR record.  A PTR record is basically caller-ID for servers on the internet.   The problem is that Microsoft’s servers DO have PTR records that are correct and complete, but AT&T’s servers aren’t able to figure that out.

The message receive will say something like “A security check at att.net failed due to misconfigured settings at <sender’s domain>.”

However, that is inaccurate…The sending domain will be correct, and it is, in fact, problems on AT&T’s end.

This issue is NOT affecting emails hosted by Network Solutions, Inc.   So far, we’ve only seen this happening to Microsoft hosted email accounts.

CORRECTION:  This issue WAS also affecting emails coming from our servers, but not every email is being blocked.   As of 7:00am February 21, we do not know if the issue is completely fixed, but we have seen some emails blocked by this problem.   Since not all emails are being blocked, our recommendation is that if you receive a bounce message, try sending it again as it may go through.

February 13, 2025 – We are investigating an issue with our iFoye service regarding a possible compromise of accounts.  Out of an abundance of caution, we’ve shutdown the service while we look into the issue.   Our technicians do have other remote access options, but subscribers to the iFoye service will be impacted by this until we have completed our investigation and brought the service back online.  We do expect that to be complete today.   Updates will be posted here.

Update 2:30pm – Updates have been applied.   However, there is a chance that the hash of passwords used for iFoye subscribers has been leaked.  We recommend that all iFoye users reset their passwords and we are requiring two factor authentications (2FA) now using an authenticator application.   If you need assistance with setup, please reach out to us.

January 29, 2025 – As part of our transition to a new billing system which also includes the previously announced client portal, the billing department accidentally sent out invoices this month utilizing both the old system in the new systems.  In a minority of cases, there are differences between the two invoices.  In these cases, the first one is correct.   The “wrong” invoices were emailed out today, January 29th.   The correct invoices would have been received on Monday, January 27th.   So, please ignore the invoice(s) received on the 29th.   This is not a phishing attempt or anything, it was just error while testing the new system as the second invoices were not supposed to be emailed at all.

If you have any questions, please email billing@netsolinc.com or call 256-547-6817 and choose option 3 for billing.  We apologize for any inconvenience this has caused.