News and Updates

January 15, 2026 – We’ve been seeing some phishing attempts targeting our customers with emails using our logo on an autopay failure notification.   Here is an example of what it looks like:

Note that this is not coming from us.   The “FROM” email address says Network Solutions but is actually coming from a domain like rashmigroup.com or other.   If you have clicked the link to update your information, please let us know immediately because your password and credit card information have been stolen if you filled out the form.   You can reach out to support@internetpro.net or call us at 256-547-6817.

We will be performing some planned maintenance starting January 6th, 2026 at 6:00pm CST.  This maintenance will include many items including increasing available customer bandwidth, maintenance on battery backup systems, software upgrades, and some internal infrastructure upgrades.   There will be intermittent service interruptions across all product offerings between 6:00pm and 10:00pm.   Interruptions will not last the entire time.

The list of affected services includes, but is not limited to email, phones (ours and also cloud hosted systems), offsite backups, web hosting, VPS hosting, colocated server hosting, and cloud storage.

We will be posting updates here as the maintenance proceeds.   If you have any questions or concerns, please call us at 256-547-6817 or email support@internetpro.net.

Update 7:45pm – Most web sites are back up.   We’re still running into some issues with email and phone services.  Bandwidth services have been upgraded.

Update 7:55pm – Email services and phone services should all be up now.  We are going through each service/server to make sure everything is back online.

Update 8:01pm –  Correction, email services were still being blocked at the firewall, and we are still checking into it.

Update 8:55pm – Email issues took a little longer than expected as it was not just a firewall issue.  We’ve tested email incoming and outgoing and everything seems to be working. No emails should have been lost during this time.   The maintenance is now complete and if you find any issues, please email us at support@internetpro.net or call 256-547-6817.

Update January 7 – 7:00am – We have received some reports that some users are getting a server error when logging into webmail.  This is not affecting all accounts and the ones that ARE affected are working OK with traditional email clients (mobile, Thunderbird, Outlook, etc).   We are looking into the cause of the issue.

Update 7:30am – We’ve found the root cause of the issue but are currently having to address it on a case by case issue for an immediate fix.   If you are seeing this problem, please send the email address having the error to support@internetpro.net or give us a call to report the email account.  We’re working on a global fix, but the estimated time to fix is about 4 hours on that.

Update 12:35pm – We’re still working on the global fix which is proving more difficult than anticipated. Please contact us if you are having an issue as we can fix this individually pretty quickly.

Update 2:45pm – The global fix is now in place and everything should be working properly.   Please contact us if you are still experiencing issues.

June 18, 2025 – 6:00am – We’ve been noticing some problems reaching sites which we monitor where customers are using Cloudflare for proxy services.  Even Downdetector is affected by the problem.   Cloudflare is a huge infrastructure provider so an outage on their network will be very disruptive and far reaching. Their status page is up at https://www.cloudflarestatus.com/ and they have identified a problem as of this writing.  Since their network is so complex, even when the problem is fixed, it may take a while for the effects to subside like the problems Amazon had a few weeks ago.   If you are having problems with Cloudflare, you will most likely get a message saying that you have been blocked.  This is not a problem with your firewall or computer – it is the service between you and the site you are trying to reach.

Cloudflare is not part of our network and we have no control over their system or settings, so keep an eye on the status page linked above if you are having trouble.

Update: 9:10am – Cloudflare is reporting that they have resolved the issues with the exception of logging into their dashboard. According to Downdetector, people are reporting less problems, so it looks like the outage should be completely resolved very soon.

November 16, 2025 – Due to a human error made during maintenance, our iFoye system is experiencing degraded service.   We are working on it, but there is a chance that users with iFoye accounts may have to re-setup their OTP (One Time Password) for logging in.  If this is the case, we will be reaching out to the affected users.

Update November 17, 2025 – We have confirmed that some users of the iFoye service will have to have their accounts re-setup. Our staff is working on reaching the affected users now.

All services are running normally with the exception of some users who have not re-setup their accounts.  Once that is done, all is well.

September 16, 2025 – 7:00am – AT&T seems to be down with their shared fiber product (not dedicated fiber) for a large area in and around Gadsden.  The outage started at 6:17am and AT&T has posted an outage map, but the affected area does seem to be larger than what is listed on the map.  Here is the current map:  (You can check your own zipcode at https://www.att.com/outages/ )

The last outage was caused by a fiber cut and this footprint looks similar.   We’ll post updates here as we have them.

Update –  It looks like AT&T’s outage map will only show 1 zipcode at a time.  Here is another area representing Rainbow City/Southside:

Update:  Reported estimated time to repair is around 5:00pm, however, AT&T estimates on this are not generally very accurate.

Update: 11:49am – AT&T is back online in the area.

July 17, 2025 7:30am – A mail delivery issue has been caused by an update to the email software.  Senders will see this error when sending:  “An error occurred while sending mail. The mail server responded: qq unable to contact AV daemon (#4.3.0). Please check the message and try again.”    Emails being sent to our users will be temporarily deferred until the issue is resolved.   The problem is related to the antivirus scanning done on the email server during delivery, but the root caused is yet to be determined.  We are actively working on the issue and updates will be posted here.

Update 10:00am – The issue relates to software dependencies put into place by the update.  The newer versions were being put into place in preparation for an operating system upgrade in the near future, but unfortunately, there were some conflicts resulting in the antivirus software not working.  The mail server hands off email to the antivirus software for scanning as it comes through and since that software is not “answering”, it results in the error you are getting.   We are working with the upstream software vendor to address the issue currently.

Update 11:00am – The issue has been resolved and deliveries are commencing.  Email in your outbox should be sent out normally and incoming emails will start to filter in shortly.  Incoming emails have been deferred so they are held at the sending mail server.  Once those servers start to see things are back, the emails will start coming in.

We do apologize for the inconvenience.   Everything should be normal now, but if you do have any issues, please give us a call at 256-547-6817.