News and Updates

March 28, 2106 – 10:00am:  We are experiencing issues with our phone lines resulting in callers getting a busy signal when trying to reach us.  We are also having trouble calling out.  A very few calls are able to come through, but not all. If you are having trouble, please try reaching us at support@internetpro.net and we will do our best to contact you.  We have contacted our phone provider and are working to resolve the problem.  Updates will be posted here as soon as we have them.

11:30am – Our phone services have been restored.  Apparently, the SIP password for our upstream connection was cracked and our lines were being used by third-parties to make unauthorized calls.  This used all of the call paths we are authorized for and caused our lines to be busy.

February 19, 2016 – A critical vulnerability has been identified in the Linux operating system.  This issue affects many of the services running on Linux servers and can result in the server being completely taken over.   Most of our infrastructure is based on Linux and as such, we are having to patch this vulnerability as soon as possible.  You can read more about the issue in this article if interested.   For most updates on Linux, a reboot of the server is not necessary.  However, this particular vulnerability affects many services, some of which cannot be restarted without a reboot.   For that reason, we will be doing emergency maintenance which will require updates/reboots of many of our servers.  We are scheduling this to happen between 11:00pm Saturday the 20th and 2:00am Sunday the 21st.   During this time, some services will be temporarily unavailable including email, web hosting, and offsite backup services.   Not all services will be unavailable at the same time, but there will be disruptions periodically during the maintenance window.  We will post more updates here as the issue is addressed.

If you have any questions or concerns, please email us at support@internetpro.net or call 256-547-6817.

Update 4:28am February 21, 2016 – Our maintenance went a little longer than planned but all servers should be safe from the vulnerability found in the Linux OS.  We also were able to implement some upgrades on our virtual server hosts while we were working on the issue.  These upgrades result in faster virtual machines and more features.  If you have any issues with your web page which we missed, please email us at support@internetpro.net or call 256-547-6817.

Thank you and we apologize for any inconvenience.

Update 10:15pm February 22 – One of our virtual server hosts did not properly upgrade and we are having to work on that server.  It is affecting some VPS machines and websites.

Update 11:00pm February 22 – The server update problem has been corrected and all hosts should again be online and functioning properly.

February 19, 2016 – We have found that our fax line (256-547-6818) is temporarily out of service.   We are working with AT&T to get the service restored.  In the mean time, if you need to send us a document, please scan it and send it to support@internetpro.net.   We will post an update here when the service is restored.

Update- The issue with AT&T has been resolved and we are again able to receive faxes!

We will be performing maintenance on our systems starting Friday, January 22nd at 5:00 PM CST until 12:00 AM CST Sunday, January 24th. During this window we will be upgrading our systems and applying patches to our hosted solutions servers. Web hosting and Cloud storage services will be affected and may be down for extended periods of time.

These changes are necessary to maintain the best security and performance possible for our customers. We apologize for any inconvenience this may cause. If you have any questions please feel free to call us at 256-547-6817.

Update 5:30pm January 23, 2016 – Major upgrades to our infrastructure have been put in place.  If you see any issues getting to sites or services on our network, please contact us at 256-547-6817 (hit 8 for support if it is after hours) or email us at support@internetpro.net.  We have done our best to check services to make sure everything is working properly, but there are many servers/services involved so it is possible that something was overlooked.  We have also made enormous upgrades to our Netsol Cloud offerings and we will be detailing those in another post as soon as the upgrades are complete.

Update 7:25pm – There was an outstanding issue which caused some email from outside our domain to be delayed.  No email was lost, and the issue has been corrected.  Any email which was delayed should be delivered normally within the next hour or so.

Update 8:45pm – We found another issue which caused some traffic problems for about 20 minutes at around 7:50.   They have been addressed and another outstanding bug affecting a small number of email customers has been squashed.

Update 9:20pm – FTP services to web servers are being negatively affected.  We are working to resolve that issue.

Update 10:20pm – FTP services were always working in Active mode but Passive mode was not working properly.  As of now, both modes are working on all servers.

Thank you,
Robert Evans
Network Engineer
Office: 256-467-6307
Email: revans@netsolinc.com

January 14, 2016 – Unfortunately, our phone system has experienced a failure and we are unable to receive calls properly.  We are in the process of switching over to our failover solution which will allow customers to leave voicemails which we will return.  However, customers who are able to email to support@internetpro.net will have faster response.   We do apologize for the issue.   The system may be out for an extended period of time as it does seem to be a hardware failure which may take some time to resolve.  We will post updates here as we have them.

Update 8:45am – Our failover solution has been put in place so all calls will go to voicemail.  These voicemails are forwarded via email to our staff and will be returned as quickly as possible.

Update 2:00pm – Our phone system functions have been restored to normal!   If you try to call into our office and are still having trouble, please email us to let us know, but it looks like everything is working correctly.

We have learned that the Adobe Flash Player Update that was released on 12/28/2015 has caused major issues is the functionality of Dentrix. The most prominent issue we have seen that is that the Treatment Planner is unable to print. When this happens an error box will appear stating that is has preformed an Unhandled Exception instead of displaying the print dialog.

To resolve this issue follow the following steps:

1. Close all Dentrix programs.
2. Uninstall Adobe Flash Player from your Computer using the uninstall tool provided by Adobe. Download the Adobe Flash Uninstaller Here.
3. Once the uninstall has completed reboot your computer.
4. Once you have logged back into your computer, download the Dentrix recommended version of Adobe Flash Player. Version 20.0.0.228. You can download the files needed Here.
5. Once downloaded Unzip the file folder and go to <Unziped File Folder>\fp_20.0.0.228_archive\20_0_d_0228\ and double click the file named flashplayer20_0d0_228_winax.msi
6. Once the install has completed open your control panel and tell it to show large icons in the upper right hand corner of the window. Open the console labeled Flash 32bit. Click the Update tab and select the radial button for never check for updates.

If you still are having issues after applying this fix or are not comfortable making these changes please call our support technicians at 256-547-6817 and we will be glad to help resolve the issue for you.

Thank you and have a Happy New Years!

Tuesday, October 6, 2015 – This afternoon we have experienced some issues with our power service from Alabama Power that has caused outages for multiple city blocks around us. Our Data Center has emergency Generator Power and experienced no down time due to this issue. However our offices do not run off of the generator and  has caused a drop in our phone service. As of 3:50 P.M. line power has been restored and we are able to receive calls.We are sorry for any inconvenience this has caused.

Tuesday, September 29, 2015 3:30pm – Our phone system is currently experiencing trouble.  Our office is unreachable by phone, nor can we return calls through our normal lines.  If you are needing assistance, please email us at support@internetpro.net.  A technician will respond as quickly as possible. Please include a phone number in your email so that we may contact you by phone if necessary (using cell phones).   We apologize for the inconvenience.

 
Update 5:30pm – Telesystems has gotten our system somewhat up and going while we await a replacement part. Customers should be able to contact us normally. We may experience some additional downtime tomorrow while the replacement is installed and we will post more information as we have it.

Update September 30 2:00pm –  The part(s) have been replaced and everything is fully functional.  We have returned all calls that we have received during the outage.  If you are awaiting a call from us and haven’t received it yet, please call us back at 256-547-6817.

August 1, 2015 – We have had reports of several customer sites which have been compromised by a hacker.  The attacks seem to be confined to one server, and we have are working to restore the compromised sites.  In the mean time, we have shut down the serving of the sites so those web pages are not coming up at all while the restore runs.  We are working to find out how the attack was carried out and will do everything we can to mitigate further attacks of this kind.

The sites which were compromised look like the screen shot below.

We will post updates here as we have them. In the mean time, if you need further information, you can contact us via support@internetpro.net or call 256-547-6817.

Update:  Our estimated time to repair is 8:00pm CDT.

Update: 8:00pm – Services have been restored.