News and Updates

This category contains information about events that may affect your service such as maintenance or outages. It also contains announcements on new products releases and enhancements.

New Email System

We are bringing the new email system online around 11:00am CST on 12/9/2014.   We are bringing it online during the day instead of during a maintenance window so that we can better troubleshoot issues while people are using their email instead of possibly missing messages in the middle of the night when people aren’t using the system.    Also, we’ll have a full staff available to address any problems which may arise.

Fundamental Change in Dealing with SPAM

The new system brings with it a fundamental change to the way we deal with spam.   In the past, we have tagged messages our system thought were spam with *****SPAM***** in the subject line.   The idea was to leave filtering of the spam to the end user.   However, as global spam volume has increased, people are wanting to just not see spam at all.  Also, devices such as phones and tablets have become more prevalent and those devices generally don’t have good filtering capabilities built in.   So, the new system will concentrate on just keeping spam out of your inbox completely.   Spam messages will now be rejected back to sender by default.

What This Means to You

You will now be able to maintain your own “whitelist” (list of email addresses whose email you always receive) and “blacklist” (list of email addresses you always block).  Using these lists, you will be able to “tweak” your Inbox so that you receive very little spam.   We are also providing templates which will allow you to be more or less aggressive in your spam blocking – more aggressive if you want a cleaner Inbox and less aggressive if you want to insure nothing is ever missed by accident.   You can also set up a “quarantine” which is like a server-side junk folder to hold email which our server thinks might be spam.   However, we recommend you only use this quarantine to perfect your rules so you no longer even have to check that folder.   Messages which are quarantined will automatically be removed by the server after 14 days.

Known Issues with Migration

We’ve been working hard to make the migration as seamless as possible and to minimize downtime.  However, with any large change like this, there will be some issues.  Some of those issues we know about and some will be unforeseen.  Issues we do know about are:

  1. Webmail-based address books aren’t going to automatically transfer over.  If you have a large address book stored in the webmail, please drop us a line at support@internetpro.net and we will move it for you.   Please let us know if the address book is stored in the webmail located at https://webmail.internetpro.net or the one at https://mail.internetpro.net (Legacy).
  2. There will be an increase in spam email when the server first comes online.   We have relaxed our spam rules so that we can address any delivery issues which may arise from the new server.  We will be tightening those rules again as soon as we are sure everything is running smoothly.   Please bear with us during this transition as it will be worth the trouble!

 

We will be continuing to post more updates and documentation as we get closer to the Go Live time, so please keep checking our website.

 

2014-12-08T18:07:25-06:00December 8, 2014|Documentation, Internet, News and Updates|Comments Off on New Email System

Comcast Outage

November 24, 2014 – 1:45pm – Comcast is experiencing a large outage in the Gadsden area.  It seems to be a non-local event so it is affecting the entire area.   We have made contact with Comcast, and they do not currently have an accurate estimated time to repair (ETR).  Right now, we just have the generic automatic ETR of 5:56pm.   We’ll be posting updates here as quickly as we get them.

Our phones were also affected by this event, but we have now rerouted our voice traffic so our phones are back up.   We are returning calls as quickly as possible.

 Update 3:25pm –  No real update we’re afraid.  Repeated calls to Comcast reveal that the issue is still unknown.   The estimated time to repair remains the initially generated time of 5:56pm.  For a nice map detailing the nationwide issues Comcast is experiencing, go here:  https://downdetector.com/status/comcast-xfinity/map/

 

Update 3:50pm – It looks like Comcast has come back up and has been stable for about 10 minutes.   Hopefully, the outage is over.

 

 

2014-11-24T21:53:48-06:00November 24, 2014|News and Updates|Comments Off on Comcast Outage

Email Server News

November 18, 2014 – We are preparing for a complete overhaul of our email system which is going to bring a lot of great new features!  We will be making a detailed announcement outlining the new features soon.  In the mean time, we are having to do some work on the existing mail server system to prepare for the migration to the new system.   This in conjunction with the large volume of email being processed daily, is causing some delays in email delivery.   We are aware of the issue and and are trying to minimize it, but it cannot be eliminated right now.   The existing mail hardware is getting a little long in the tooth and that is also contributing to the delays.   Please bear with us as we work to modernize and improve the email system.

We think you’ll be really happy with the new system, as it will be bringing several things like:

  • Improved webmail
  • Improved spam settings and filters including user-specific settings and templates
  • Improved speed
  • Many other features which we will be announcing shortly

 

We do apologize for any inconvenience this may cause and appreciate your patience as we work to bring you improved services.

 

2014-11-18T16:33:12-06:00November 18, 2014|News and Updates|Comments Off on Email Server News

NetSol Cloud Desktop Client Updated

November 7, 2014 – We are pleased to announce a new release for the desktop sync client for NetSol Cloud.   This is a major release that brings a lot of new features.  First, it better supports the features introduced in our last major update of NetSol Cloud including the new file sharing.  The new client also now comes with overlay icons in the popular file managers on the supported platforms.  The icons visualize the sync and sharing status of the synced files on the desktop.

Another huge new feature of the new client is the “selective sync”.   Now, within a synced folder, subfolders can be excluded from the client synchronization.  For example, if you sync “My Documents” but have a subfolder inside  My Documents that you don’t want to sync, you can now do t hat.   This makes syncing of large data sets much easier to customize.

This release also brings several smaller improvements which make syncing faster and more reliable.

We do recommend that you upgrade to the new version which you can find on our Desktop Sync Client Page.
If you have any questions or concerns regarding this new release, please contact us at support@internetpro.net.

 

2014-11-07T15:38:19-06:00November 7, 2014|NetSol Cloud, News and Updates|Comments Off on NetSol Cloud Desktop Client Updated

Comcast Outage

The Comcast circuit at our office went down at approximately 7:10 PM affected some services and the downtown area of Gadsden. Technicians responded to the outage and arrived onsite shortly after to begin troubleshooting the issue. After working with Comcast support we were notifed that the outage was due to a failed node in the Comcast backbone and were given an ETA to repair for 11:12 PM. Currently our monitoring systems have notified us that the circuit is back online and all services have been restored as of 8:24 PM. We will continue to monitor the circuit and will post any updates.

2014-10-25T01:34:40-05:00October 25, 2014|News and Updates|Comments Off on Comcast Outage

NetSol Cloud Desktop Client Updated

October 23, 2014 – We are happy to announce a new update for the NetSol Cloud desktop client.  This is version 1.6.4 and it introduces some important fixes to the last version.  Updating is strongly recommended.   Changes:

  • Fix logic dealing with application startup
  • On Windows, fix overflow when computing the size of a file larger than 4GB
  • Avoid data corruption due to wrong error handling
  • Improve timeout handling to reduce the number of timed out jobs

 

If you have any questions or need help upgrading, please contact support@internetpro.net.

 

 

2014-10-23T18:26:54-05:00October 23, 2014|News and Updates|Comments Off on NetSol Cloud Desktop Client Updated

Server Failure

Date: 10/17/2014:  We experienced a hardware failure on one of our web servers which affected several customer websites (including this site).  Our technicians have replaced the faulty hardware and all services are again working normally.  We apologize for any inconvenience this may have caused.

If you have any questions or concerns about this issue, please contact us at support@internetpro.net.

 

2014-10-18T01:21:28-05:00October 18, 2014|News and Updates|Comments Off on Server Failure

Planned Maintenace

AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama JAR 1. 
The work will be performed on 10/28/2014, during the maintenance window of 12:00AM-6:00AM, local router time. 
AT&T's goal is to successfully complete the task and restore service within the stated time frame.
During the above time, some network services may experience degraded performance, however we expect the actual time services are affected to be much less.
We apologize for any inconvenience that you may experience. 

AT&T Network Engineers will be performing an IOS upgrade.


2014-10-15T17:53:02-05:00October 15, 2014|News and Updates|Comments Off on Planned Maintenace

Phone System Maintenance

October 15, 2014 – 12:45pm  – Our phone system is going to have to be shutdown for some maintenance as we apply an update to the system.  The phones will be offline for about 30 minutes starting at 1:00pm.   The system should failover to our voicemail system and our technicians will be returning calls as quickly as possible.

We apologize for any inconvenience.

 

Update – 1:30pm – Our phone system is back up and everything is working normally.  We are working on returning calls received during the downtime.

 

2014-10-15T18:31:13-05:00October 15, 2014|News and Updates|Comments Off on Phone System Maintenance

Mail Server Issue

September 21, 2014 – 8:50pm.   We have detected an issue with our main mail server. It is not currently responding to requests.   Our technicians are investigating.   The mail server has been up for over 1600 days without a reboot.   We will be providing updates here as soon as we have more information.

 

Update:  9:15pm  –  All services have been restored.   We will be watching for problems, but do not expect any.

Update: 9:25pm –   Correction: One service was NOT up and running: SMTP on SSL (port 465).  That has now been restored.

 

If you have any issues related to the mail server, please contact support by calling 256-547-6817 (not email).

 

 

2014-09-22T02:31:42-05:00September 22, 2014|News and Updates|Comments Off on Mail Server Issue
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