This category contains information about events that may affect your service such as maintenance or outages. It also contains announcements on new products releases and enhancements.

Comcast Outage

July 2, 2011 9:00am  – Comcast is experiencing a system outage in the Gadsden and north Alabama area.  Internally, their system is online, but routing outside the Comcast system is down.  We are attempting to find details on the cause and estimated time of repair.  The outage started at approximately 8:45am.  We will post updates as we have them.

Update 9:50am – We’ve been informed that the service should be back online by 11:00am this morning.  We still have not been told the nature of the outage, but at least we have an ETR.  Please note:  This outage should not affect any of our customers except those using Comcast for access.  This is not an outage we have control of.  We are only providing these updates as an informational service to you.

Update 11:01am – Well, they aren’t online yet.  We contacted Comcast to get an update and they say they have two fiber cuts on Bakers Chapel Road in Guntersville that are causing the issue.  They have removed the original ETR and now do not have an estimated time of repair.  We will continue to monitor the situation and update you as we get more information.

Update 1:15pm – Comcast has updated their estimated time to repair (ETR) to 3:00pm.

Update 4:20pm – Well, they didn’t make their original ETR or their second ETR, but it looks like they have gotten the internet back up as of 4:20pm.  Woohoo!

 

2011-10-25T19:49:47-05:00July 2, 2011|News and Updates|Comments Off on Comcast Outage

Virtual Private Server Issues

June 20, 2011 – 8:25pm – One of our virtual server hosts has had issue and is causing some of our VPS machines to be unavailable. Our technicians are aware of the problem and are working to resolve the problem. We will post updates as information becomes available.

We’ve confirmed a hardware failure on the host with the issue. We are attempting to fix the issue on the host. If that does not work, we will redeploy the VPS machines on other hosts.

9:45pm – All servers are back online. We will be working to find the root cause of the issue so we can prevent a recurrence.

2011-10-25T19:49:54-05:00June 20, 2011|News and Updates|Comments Off on Virtual Private Server Issues

Planned Maintenance

AT&T Network Engineers will be performing a planned maintenance on
Birmingham-Alabama Gigabit Access Router 1.
The work will be performed on 6/29/2011, during the maintenance window
of 12:00AM-6:00AM, CDT. AT&T's goal is to successfully complete the task
and restore service within the stated time frame. 

Although we expect the downtime to be minimal, we ask that you plan
accordingly due to possible unforeseen occurrences during the maintenance.

We apologize for any inconvenience that you may experience.
Please be assured all AT&T authorized maintenance activities are to ensure
optimal performance of their network facilities and equipment.

AT&T Network Engineers will be performing a circuit roll. 

If you have any questions regarding this maintenance, please call us
at 256-547-6817 or email support@internetpro.net.
2011-10-25T19:50:03-05:00June 14, 2011|News and Updates|Comments Off on Planned Maintenance

Emergency Maintenance

May 21, 2011 – We are going to have to perform some emergency maintenance tonight on a couple of systems.  The maintenance will start at midnight Saturday and may take a few hours into Sunday morning.  The maintenance window is 12:00am – 3:00am on May 22, 2011.   During this time, some backups may not be available for restoration as the web interface for one backup server will be unavailable.  Also, we will be performing updates on a NAS and a virtual server host which will result in some virtual private servers being unavailable during the maintenance.   The emergency maintenance is required to replace failed hard drives in two RAID arrays on different machines which did not rebuild properly when the drives were originally replaced.   Because of the redundant nature of the arrays, no data loss is expected, but the hardware must be reset for the repairs to take place.

Update:  This maintenance is contingent on the rapture not happening tonight at 6:00pm.  If the rapture does occur, we will reevaluate the availability of our technical staff and may reschedule the maintenance window.

Update 2: May 22, 2011 – 12:43am.  The maintenance has been completed without incident and ahead of schedule.  All servers and virtual servers are reporting no errors. We are also happy to report that the end of the world seems to have not come and we look forward to providing you with quality internet services until it does!

 

 

 

2011-10-25T19:50:15-05:00May 21, 2011|News and Updates|Comments Off on Emergency Maintenance

Comcast Outages

April 27, 2011 – Due to a large complex of severe storms, Comcast is apparently having an outage in Tuscaloosa.  The Gadsden area feeds back to Tuscaloosa, so internet for Gadsden customers is down.  The Comcast system in Gadsden is OK, so traffic will pass internally (for instance from a home on Comcast to a business on Comcast), but the internet connection in Tuscaloosa being down keeps customers from getting to the internet.  We are working on finding out an ETR (estimated time to repair) from Comcast.   This outage is also affecting phone service for Comcast customers.

April 27, 2011 – 8:55am – We just got word that the damage is actually in the Cullman area.  There are Comcast crews from Gadsden and Huntsville headed to the damage, but they have not arrived to assess the problems yet, so there is still no ETR.

April 27, 2011 – 12:55pm – The word now is that the damage is actually in Tuscaloosa AND up north toward the Guntersville area.  Some of the main circuits run through Tuscaloosa, and we have heard reports that 2 miles of fiber has been ripped out as a tornado came through.  Crews are onsite working, but more storms are coming, so they are not sure if the crews are going to be able to work straight through.  Right now, they are expecting a resolution some time tomorrow.

April 27, 2011 – 11:00pm – Comcast seems to have resolved their issues or at least enough of them to restore connectivity to Gadsden.  It has been a rough day weather wise, and we applaud the Comcast crews for getting it done!

April 30, 2011 – Comcast had another outage lasting from approximately 3:30pm to 11:30pm today.  This was apparently due to the ongoing efforts in the heavily damaged Tuscaloosa area.  We expect more periodic outages in the coming days, although Comcast has not made any specific announcements.

 

2011-10-25T19:50:37-05:00April 27, 2011|News and Updates|Comments Off on Comcast Outages

Spam Filtering Enhancements

April 14, 2011 – We have added some additional blacklists to our normal spam filtering system.  Email coming from servers listed on these blackslists will be blocked with a permanent error and bounced to the sender.  These emails will not be delivered to our customers – even with a *****SPAM***** tag.

The blacklists we have added are:
UCE-Protect Level 1 (More information)
Lashback
Passive Spam Block List
RATS-Dyna

 

We hope that the addition of these blacklists will reduce the spam coming in to our users.  We take the spam problem VERY seriously and do everything we can to insure that you receive the minimim amount of spam while still receiving all of your legitimate email.  If you feel that our new lists are blocking some of your legitimate email, please contact us at 256-547-6817 or email us at support@internetpro.net.

 

Update: 04/15/2011 – We have removed the Lashback blacklist from our servers.  It was blocking Yahoo.com emails which also affected AT&T emails (including bellsouth.net).
We are working to remove Yahoo from their blacklist so we can re-implement Lashback on our servers.

Update: 06/01/2011 – We have removed UCEProtect from our servers because they would not allow us to remove false positives without waiting a week.  We have added two additional blacklists to make up for these removals:
Barracuda Reputation Block List
Nix Spam DNSBL – Page is in German

We also added several additional rules to our spam filters to block by content.  These included additional filters on foreign spam, scams, viruses, and porn.

 

 

 

 

2011-10-25T19:49:08-05:00April 14, 2011|Internet, News and Updates|Comments Off on Spam Filtering Enhancements

Planned Maintenance

March 17, 2011 –  We will be making a change to one of our circuits to prepare for the addition of more bandwidth and more redundancy to our network.  This change is scheduled for 12:00am on Saturday, March 19.   We expect there to be a downtime of about 10-15 minutes sometime between 12:00am and 4:00am as the routes propagate.

 

March 19, 2011 – Maintenance completed.  No downtime experienced.

 

2011-10-25T19:50:45-05:00March 17, 2011|News and Updates|Comments Off on Planned Maintenance

Planned Maintenance

AT&T Network Engineers will be performing a planned maintenance on
Birmingham-Alabama Gigabit Access Router 1. The work will be performed on
3/30/2011, during the maintenance window of 12:00AM-6:00AM, CDT. AT&T's
goal is to successfully complete the task and restore service within the
stated time frame. 

We apologize for any inconvenience that you may experience.
Please be assured all AT&T authorized maintenance activities are to ensure
optimal performance of our network facilities and equipment.

AT&T Network Engineers will be performing an IOS upgrade and a card
replacement. 

This work should not impact network availability.  Please contact
us at support@internetpro.netif you have any questions.

Update: March 30, 2011
The work has been rescheduled from 3/30/2011 to 4/13/2011 and it will
be performed during the standard maintenance window of 12:00AM-6:00AM
local router time.
2011-10-25T19:50:52-05:00March 16, 2011|News and Updates|Comments Off on Planned Maintenance

Webmail Interface Upgrade

March 7, 2011 – We upgraded our alternate webmail interface today.  It is an incremental update that adds a few new features including return receipt and delivery status notification. This new version also lets you check the number of messages in a folder and the size of that folder.  The performance of moving or copying all the messages in a folder, renaming or deleting folders is improved. There is now a link in the “compose” window that lets you pick identities. There are also numerous bug fixes and performance enhancements.  The alternate webmail interface can be found at https://webmail.internetpro.net.

 

 

2011-10-25T19:50:59-05:00March 7, 2011|News and Updates|Comments Off on Webmail Interface Upgrade

Email System Upgrade

Wed. January 26, 2011 – We updated the email system to handle TLS (encryption) on POP3 to better secure your email password and data. Unfortunately, some people had their email clients set to leave a copy of their mail on the server.  This can be useful at times, but in this case, it will result in receiving those emails again.  If you have an inordinate amount of email that you do not wish to receive again, please contact our office at 877-886-6868 or 256-547-6817 and our technicians will be glad to help remove those emails from our server.

Update: Due to the new update, we no longer support POP-before-SMTP authentication, so if your email client was not set to use authentication on the outgoing server, you may experience trouble sending email.  If you are having that trouble, use the search blank at the bottom of this page to type in the name of your email client for instructions on email setup or call our office at 877-886-6868 or 256-547-6817 for technical help.

Jan 26, 2011 – 2:00pm – Our server upgrades are complete.  Once customer settings have been updated there should be no issues.  We have updated our preferred email setup instructions to include the use of SSL (secure socket layer), so you may want to check our instructions for your email client to get the best settings for your program.   The new preferred method increases security by encrypting your passwords and emails between you and our server.

2011-10-25T19:49:02-05:00January 26, 2011|Internet, News and Updates|Comments Off on Email System Upgrade
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