News and Updates

June 11, 2012- Comcast users in the Downtown Gadsden area may be experiencing intermittent  service disruptions due to an Outage affecting our node. Comcast let us know that the issue is being caused by a downstream receiver malfunction and have an ETR (Estimated time of Restoration) of 3:14 PM. We will continue to post updates as we get more information.

In Alabama, people know that you had better do what James Spann says, or it could mean losing your life.  Now, he says you should use our services at Network Solutions, Inc. for your web design and hosting!   Far be it from us to stand in the way of your health and safety, so come to our office or give us a call and let us know what we can do for you.   Remember, we offer all kinds of services from networking business and home computers, to computer sales and service, to web design and hosting, to cloud storage and backups and MORE.   Call us at 877-886-6868 for more information or email support@internetpro.net.

May 16, 2012 – A major power outage hit downtown Gadsden at approximately 10:35 PM and lasted until 11:17PM.    Our generators took over so we didn’t have any major issues.  However, one our our virtual server network attached server (NAS) devices lost power due to a misconfigured UPS.   As a result some virtual machines went down until the NAS power was restored.   All machines are online and running now.  There were some filesystem errors, which may affect some customer servers/sites.  If there are any questions, please contact us at support@internetpro.net or call 256547-6817.

Update – May 17, 2012  – It seems that some databases were corrupted because of the power failure.  This caused a few websites to go offline as well as the alternative webmail interface.  We restored the affected databases from backup and all is working now.

May 11, 2012 – We have heard of several reports of people in the area being called by “technicians” working for several companies.  These “technicians” have generally been foreign with very heavy accents.  The scammers are telling people that their computers are infected with viruses.  They ask if your computer is running slow as “proof” that what they are saying is true.  Since almost all computers run slow at times, people generally agree that something bad is happening.  The scammers then direct the target to a web site which allows the technician to take over the computer.  They “find” infections and try to sell $250 or so worth of software and services to clean it up.   We are not sure if these scammers are also placing other software such as keyloggers on the computers or stealing data, but we are recommending anyone who has worked with one of these scams to format and reload their computers as a precaution.

The best course of action if you suspect your computer may be infected is to take it to someone you trust like the folks at Network Solutions, Inc. 🙂

We are happy to announce that we have released a new version of iFoye.  The new version is 4.6 and brings many new fixes and several new features.  Many of the new features and fixes are only apparent to the technicians working on your system.  However, one of the major new features is that the system is now much faster, which will allow our technicians to complete the job more quickly.  The new version also brings an enhanced chat client and the ability for our technicians to disable your keyboard and mouse if needed to prevent errant keystrokes or button clicks.

We are proud of this new tool and look forward to being able to better assist our customers.

March 14, 2012 – Verizon seems to be experiencing a rather large data outage that is affecting Alabama, Georgia, and several other states.  We’ve received word that is may be as late as 11:00pm before the issue is resolved.  Another story online about the outage can be found at http://wirelessandmobilenews.com/2012/03/iphone-verizon-3g-northeast-mid-atlantic-data-outage-fix.html.  Some people are reporting it only affecting iPhone users, but our staff can definitely confirm that Android is also having an issue.

Update: Apparently, the issue affecting other states (like Philadelphia)  was actually separate from the problems in Alabama and Georgia.   It looks like everything had been restored by about 8:00pm.  We have heard that the issue was a switch in Birmingham, but that is unconfirmed.