News and Updates

This category contains information about events that may affect your service such as maintenance or outages. It also contains announcements on new products releases and enhancements.

Scam Alert

July 30, 2012 – We have received several reports of a scam email going around to our customers.   Please note: THIS EMAIL IS NOT FROM US!

This email is a scam to capture your username and password so that they can use your email account to send out spam.

The contents of the message are below:

—BEGIN

From: “Network Solutions, Inc.” <cus@internetpro.net>
Date: July 30, 2012 2:52:26 PM CDT
Subject: Important Internetpro Notice.

Attention,

Review the secure link below and login into your account to upgrade your
account and improve the filter services in our email systems to avoid
virus and spam mails.

http://www.coalvalleydays.org/parade/use/data/form1.html

Do not ignore this message.

Network Solutions, Inc.

–END
Please ignore these messages and do NOT click on the link!
2012-07-30T22:33:27-05:00July 30, 2012|News and Updates|Comments Off on Scam Alert

FBI Shutting Down Internet Access

We’ve been getting a lot of inquiries from customers asking about their computers losing internet access today.  This has been in the news and is a result of malware that has infected some computers, causing them to use the wrong DNS servers.  These server originally were used by the malware writers to direct infected computers to sites where the authors could get information from your computer.  The FBI took the servers over and have been running them for about a year, but made them work like normal DNS servers.   They are shutting down the servers which will cause the computers that are using them to lose internet access.

That’s the background on the situation, but the media is really blowing it out of proportion. There are only about 65,000 computers in the entire United States which are still infected.  That is a very small number considering how many computers are out there.  However, if you are still worried, you can go to http://dcwg.org/ and test to see if you are infected.  That site will also help you remove the infection.  If you need further information, please call us at 256-547-6817 or email support@internetpro.net.

 

 

2012-07-09T15:32:27-05:00July 9, 2012|Internet, News and Updates|Comments Off on FBI Shutting Down Internet Access

WordPress Upgrades

Friday June 22, 2012 – As part of our full service hosting, we will be upgrading WordPress-based sites on our servers to the new 3.4 version which was released a few days ago.  We wanted to wait a few days to make sure there were no critical bugs.   During the upgrade process, the sites will go into “maintenance mode” and the site will be unavailable.  The maintenance mode usually lasts less than 30 seconds as the upgrade is applied.   We will check to make sure the site seems to be working once the upgrade is complete, but we do recommend that users thoroughly check over their sites to make sure the upgrade did not cause any issues.  We will post an update here when we have completed the upgrade on all sites.

Update:  5:45pm  – All WordPress sites have been updated without incident.  If you have any questions or concerns about the updates, please contact us at 256-547-6817 or support@internetpro.net.

Update: Thursday, June 28, 2012 – WordPress has produced a maintenance release for the new version. We will be applying that today. It is version 3.4.1 and contains 18 fixes to the 3.4 version.

Update: Monday, July 2, 2012 – OK, it took aus a little longer than we thought, but all of the sites have been updated now.  If there are any issues, please contact us as usual.

 

2012-07-02T21:21:10-05:00June 22, 2012|Internet, News and Updates|Comments Off on WordPress Upgrades

Comcast Issue

June 11, 2012- Comcast users in the Downtown Gadsden area may be experiencing intermittent  service disruptions due to an Outage affecting our node. Comcast let us know that the issue is being caused by a downstream receiver malfunction and have an ETR (Estimated time of Restoration) of 3:14 PM. We will continue to post updates as we get more information.

2012-06-11T16:54:19-05:00June 11, 2012|News and Updates|Comments Off on Comcast Issue

James Spann Endorsement

 

In Alabama, people know that you had better do what James Spann says, or it could mean losing your life.  Now, he says you should use our services at Network Solutions, Inc. for your web design and hosting!   Far be it from us to stand in the way of your health and safety, so come to our office or give us a call and let us know what we can do for you.   Remember, we offer all kinds of services from networking business and home computers, to computer sales and service, to web design and hosting, to cloud storage and backups and MORE.   Call us at 877-886-6868 for more information or email support@internetpro.net.

 

2012-06-04T22:21:38-05:00June 4, 2012|News and Updates|Comments Off on James Spann Endorsement

NetSol Cloud Updated

We have updated our NetSol Cloud offering with some new features to make it even more useful!  In addition to fixing bugs and improving performance, we’ve added these features:

  • Versioning  – Now as you make changes to your files, the Cloud keeps track of the version so you can revert back to previous ones
  • Drag and Drop Upload – Instead of hitting the upload button and browsing to the file you want to send, you can now just drag files into the browser to send them to the cloud
  • Tasks – Integrated To Do list
  • Calendars – Now you can share your calendar with other users!
  • Desktop Sync Clients – Now, you can have a copy of your data on your computer as well as in the NetSol Cloud so you can use your files offline
  • Other Enhancements – Improvements to the Gallery, notifications when files are shared, and many others!

 

We will be releasing more documentation with detailed usage instructions so you can start taking advantage of these new features soon.  However, if you need any help, please contact us at 256-547-6817 or support@internetpro.net.

 

2012-06-11T21:12:52-05:00May 30, 2012|Internet, NetSol Cloud, News and Updates|Comments Off on NetSol Cloud Updated

Email Server Blacklisted

May 29, 2012  8:30am — It looks like our email server has been blacklisted by SORBS and Spamcop.  We had a user whose computer was compromised and was sending out thousands of Viagra emails.  We have blocked the account and are working on getting the server delisted from the spam blacklists. In the mean time, our customers may see some of their email returned because of the blacklisting.

Update 9:15am — Our server has been removed from the Spamcop list, which is the one used by most ISPs.  We are still working on SORBS, but very few providers utilize that list because of the large number of false positives, so we do not expect any issues for our customers from this point.

2012-05-29T14:27:01-05:00May 29, 2012|News and Updates|Comments Off on Email Server Blacklisted

Power Outage

May 16, 2012 – A major power outage hit downtown Gadsden at approximately 10:35 PM and lasted until 11:17PM.    Our generators took over so we didn’t have any major issues.  However, one our our virtual server network attached server (NAS) devices lost power due to a misconfigured UPS.   As a result some virtual machines went down until the NAS power was restored.   All machines are online and running now.  There were some filesystem errors, which may affect some customer servers/sites.  If there are any questions, please contact us at support@internetpro.net or call 256547-6817.

Update – May 17, 2012  – It seems that some databases were corrupted because of the power failure.  This caused a few websites to go offline as well as the alternative webmail interface.  We restored the affected databases from backup and all is working now.

 

 

 

2012-05-17T13:59:30-05:00May 17, 2012|News and Updates|Comments Off on Power Outage

Scam Alert

May 11, 2012 – We have heard of several reports of people in the area being called by “technicians” working for several companies.  These “technicians” have generally been foreign with very heavy accents.  The scammers are telling people that their computers are infected with viruses.  They ask if your computer is running slow as “proof” that what they are saying is true.  Since almost all computers run slow at times, people generally agree that something bad is happening.  The scammers then direct the target to a web site which allows the technician to take over the computer.  They “find” infections and try to sell $250 or so worth of software and services to clean it up.   We are not sure if these scammers are also placing other software such as keyloggers on the computers or stealing data, but we are recommending anyone who has worked with one of these scams to format and reload their computers as a precaution.

The best course of action if you suspect your computer may be infected is to take it to someone you trust like the folks at Network Solutions, Inc. 🙂

 

2012-05-11T17:30:55-05:00May 11, 2012|News and Updates|Comments Off on Scam Alert

iFoye Updated

We are happy to announce that we have released a new version of iFoye.  The new version is 4.6 and brings many new fixes and several new features.  Many of the new features and fixes are only apparent to the technicians working on your system.  However, one of the major new features is that the system is now much faster, which will allow our technicians to complete the job more quickly.  The new version also brings an enhanced chat client and the ability for our technicians to disable your keyboard and mouse if needed to prevent errant keystrokes or button clicks.

We are proud of this new tool and look forward to being able to better assist our customers.

2012-04-11T21:31:21-05:00April 11, 2012|News and Updates|Comments Off on iFoye Updated
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