Category Page

News and Updates
Comcast Trouble
Jan 2017 11

Comcast Trouble

by tnolen
/
Comment Closed
January 11, 2017 – Comcast in the Gadsden area is experiencing an outage.  Currently, the estimated time to repair is 8:00am Central time. Update – 7:30am – It looks like most customers in the area are now back online.  If you are still experiencing trouble, please t...
Office Closure
Jan 2017 06

Office Closure

by tnolen
/
Comment Closed
January 6, 2017 – We have had to close our office due to the inclement weather.  We plan on resuming office operations on Monday at 8:00am.   In the mean time, we do have technicians available if needed.   Just call 256-547-6817 and hit option 8 or email support@internetpro.net.   We are sorry...
Hosted Exchange Spam
Jan 2017 05

Hosted Exchange Spam

by tnolen
/
Comment Closed
January 5, 2017 – We have been  dealing with a spam issue for our Hosted Exchange customers.   The problem arose a couple of days ago when our anti-spam software (Panda Antivirus) updated their “engine”.   The new engine stopped working on the server.   We have been working with Pa...
VPS Issue
Jan 2017 04

VPS Issue

by tnolen
/
Comment Closed
January 4, 2017 – 9:00am – There is an ongoing issue with a virtual server host which is causing some virtual private servers (VPS) to have performance problems.  We are aware of the issue and are working to resolve it as quickly as possible.  We will post updates as we have them. 9:30am...
Emergency Maintenance
Oct 2016 24

Emergency Maintenance

by tnolen
/
Comment Closed
October 24, 2016 – We will be performing some emergency maintenance on Thursday, October 27, 2016 to address a critical Linux kernel vulnerability (CVE-2016-5195).  The bug is actively being exploited in the wild so we need to get the patch in place as soon as possible.  As a result, we will b...
Yahoo! Security Default Change
Oct 2016 19

Yahoo! Security Default Change

by Josh Carlson
/
Comment Closed
October 19, 2016 – Yahoo has adjusted the default security settings controlling sign in access to accounts. This change disables the ability of Outlook, Mail.app, and other desktop email clients as well as mobile email clients for Android and iOS, etc., from being able to sign in. To fix this, sign ...
Phone System Update
Oct 2016 19

Phone System Update

by tnolen
/
Comment Closed
October 19, 2016 – We are going to have to perform some maintenance on our phone system this morning which will result in calls going to our failover system.  Customers calling in may get a message asking them to leave a message for a return call.  We will be returning calls using cell phones ...
Hosted Exchange Issues
Aug 2016 10

Hosted Exchange Issues

by tnolen
/
Comment Closed
August 10, 2016 – We’ve received reports of delayed email for our Hosted Exchange customers.  We have determined that an automatic Microsoft Update has caused an issue with the servers.  We are working to resolve that now.  No email will be lost, as it is queued up for delivery.  Exchang...
CableOne Issues
Aug 2016 03

CableOne Issues

by tnolen
/
Comment Closed
August 3, 2016 – Last night CableOne covering the Calhoun County area did an update.  This update changed the routing of their IP addresses.  It seems that every customer with a static IP address has lost service and will have to obtain a new IP from CableOne and program their router with the ...
Phone System Issue
Aug 2016 03

Phone System Issue

by tnolen
/
Comment Closed
August 3, 2016 – 9:30am  – For some reason, the time reset on our phone system making it think that it was after hours.  We have manually reset the time now, so everything is working.  We apologize for the inconvenience. Update: 9:50am – Apparently, we are still not able to take in...