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News and Updates
Office Closure
Dec 2017 13

Office Closure

by tnolen
/
Comment Closed
Our office will be closed from 12:00pm to 2:00pm on Friday December 15, 2017 for our staff Christmas party.  Calls will be routed to voicemail during this time but will be returned immediately after the office reopens.  The front office will be closed to walk-in traffic.   We apologize for any incon...
Phone Issues (Updated)
Nov 2017 06

Phone Issues (Updated)

by tnolen
/
Comment Closed
November 6, 2017 – 12:00pm – We are experiencing some issues with our phone system.  Calls are coming in, but communication is very rough.  We have traced the problem down to an issue between Comcast’s network and that of our SIP provider (phone provider).   The issue is about 10 h...
Comcast Outage
Oct 2017 17

Comcast Outage

by tnolen
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Comment Closed
October 17, 2017 – 12:30am  – Comcast is experiencing an outage at the edge of their network in the Atlanta, Ga area.  Internet traffic from Gadsden is routed through this area when going to sites outside of Comcast’s network (including visiting this site).  As a result, our websit...
Wi-Fi Exploit (Updated)
Oct 2017 16

Wi-Fi Exploit (Updated)

by tnolen
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Comment Closed
October 16, 2017 – A new vulnerability in the modern Wi-Fi encryption protocol WPA2 has been found.  This security vulnerability basically affects ALL Wi-Fi installations and implementations.  The issue is with the WPA2 protocol itself.   The announcement was just made this morning and some ma...
Upstream Link Failure (Updated 10/13/2017)
Sep 2017 21

Upstream Link Failure (Updated 10/13/2017)

by revans
/
Comment Closed
September 21, 2017 – From approx. 11:53 PM on 9/20 until 01:17 AM 9/21 we experienced an outage with an upstream fiber optic service provider. We were able to troubleshoot the issue with the provider and restore services. We will continue to work with the provider to try to correct the root ca...
Bandwidth Upgrade
Sep 2017 12

Bandwidth Upgrade

by tnolen
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Comment Closed
September 12, 2017 – 11:30am – We are in the process of improving internet bandwidth for our datacenter. This process may result in some interrupted connections briefly while IPs migrate to a new circuit. This should be almost unnoticeable. However, if there are large downloads in proces...
Adding SSL to Websites
Aug 2017 18

Adding SSL to Websites

by tnolen
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Comment Closed
August 18, 2017 – There is currently a worldwide push to move the web to encrypted traffic (HTTPS) instead of unencrypted traffic (HTTP).  Encrypted communications cannot be “snooped” by third parties and are therefore much more secure than unencrypted communications.  Most of your...
Web Service Interruption
Aug 2017 15

Web Service Interruption

by tnolen
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Comment Closed
August 15, 2017 – 1:15pm – We’ve had a failure with one of our web servers which is affecting some customer sites.  We are working on the issue, but some sites are currently unavailable.   We will post updates here as soon as we have more information.   If you have any questions, p...
Mail Server Upgrades
Jun 2017 26

Mail Server Upgrades

by tnolen
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Comment Closed
June 26, 2017 – We will be performing a planned maintenance of our mail system on July 5th starting at 12:00pm.  We do understand that this is outside our normal maintenance window, but due to the way the upgrade is being performed, the downtime will only be two instances of 10 minutes or less...
Firefox issue with Webmail Lite
Jun 2017 21

Firefox issue with Webmail Lite

by revans
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Comment Closed
It has been brought to our attention that there is a issue when using the Webmail Lite interface with the latest versions of Firefox (Version 51 to current.)  The issue causes the checkboxes that are to the left of each email to not appear. This will keep users from selecting multiple emails to move...