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News and Updates
Phone Issues
Jun 2017 02

Phone Issues

by tnolen
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Comment Closed
June 2, 2017 – We’re having sporadic phone issues today.  Our system utilizes VOIP (voice over internet protocol) and our upstream connection (not related to hosting) is dropping our calls sometimes.   We are working with our provider to determine the issue.  If you receive a voicemail m...
VPS Host Issue
May 2017 11

VPS Host Issue

by tnolen
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Comment Closed
May 11, 2017 – We’ve had a failure with a group of our VPS machines.   We are working to migrate them to redundant  host servers, but some reduction in functionality may be experienced.  The repair process will also affect customers using hosted Exchange services.   We are working to res...
Power Issues
Apr 2017 18

Power Issues

by tnolen
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Comment Closed
April 18, 2017 – It seems that Alabama Power has lost an electrical phase in the downtown area Gadsden.  This is having an adverse affect on computers and internet service in the area.  Many buildings are experiencing “half on half off” power.   The power that is functioning is bel...
Server Upgrades
Apr 2017 15

Server Upgrades

by tnolen
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Comment Closed
April 15, 2017 – We are performing updates on a few remaining servers which have not been updated from the LTS (long term support) version of Ubuntu 12.04.   Support for this operating system ends this month, so for security reasons, we must move to the next distribution level.   We are moving...
Office Closure
Mar 2017 10

Office Closure

by tnolen
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Comment Closed
March 10, 2017 – Our office will be closed today from 1:00 – 2:30pm for a company wide meeting.  Phone messages left during the meeting will be returned as quickly as possible when we return.  We apologize for the inconvenience.  ...
Emergency Maintenance (Updated)
Mar 2017 07

Emergency Maintenance (Updated)

by tnolen
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Comment Closed
March 7, 2017 – We will be performing emergency maintenance tonight to address a critical security flaw which has been found in all Linux kernels.  The issue is detailed here: https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2017-6074 Normally, we try to give more notice for maintenan...
Comcast Trouble
Jan 2017 11

Comcast Trouble

by tnolen
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Comment Closed
January 11, 2017 – Comcast in the Gadsden area is experiencing an outage.  Currently, the estimated time to repair is 8:00am Central time. Update – 7:30am – It looks like most customers in the area are now back online.  If you are still experiencing trouble, please t...
Office Closure
Jan 2017 06

Office Closure

by tnolen
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Comment Closed
January 6, 2017 – We have had to close our office due to the inclement weather.  We plan on resuming office operations on Monday at 8:00am.   In the mean time, we do have technicians available if needed.   Just call 256-547-6817 and hit option 8 or email support@internetpro.net.   We are sorry...
Hosted Exchange Spam
Jan 2017 05

Hosted Exchange Spam

by tnolen
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Comment Closed
January 5, 2017 – We have been  dealing with a spam issue for our Hosted Exchange customers.   The problem arose a couple of days ago when our anti-spam software (Panda Antivirus) updated their “engine”.   The new engine stopped working on the server.   We have been working with Pa...
VPS Issue
Jan 2017 04

VPS Issue

by tnolen
/
Comment Closed
January 4, 2017 – 9:00am – There is an ongoing issue with a virtual server host which is causing some virtual private servers (VPS) to have performance problems.  We are aware of the issue and are working to resolve it as quickly as possible.  We will post updates as we have them. 9:30am...