09/01/21 8:09 PM: We have been informed of a widespread Comcast outage affecting a large number of our customers. Currently we are being told that they estimate services to be restored around 11:34 PM.
We will update this post if more information becomes available to us.
Update: Services were restored pretty close to the expected time frame. If you are still experiencing Comcast issues, please call or text us at 256-547-6817 or email email@example.com.
Update 09/02/2021 2:00pm – The outage seems to be happening again. It is affecting the same customers as well. Current ETR (estimated time to repair) is 5:51pm although we do see some devices coming bak online as of 2:12pm.
Update 3:25pm – It looks like most customers have come back online now.
Updated 9:30pm – There was another outage from about 5:30pm to around 9:15pm affecting the same node. We’ve been told that the issues are fiber related and have to do with the roll out of a new fiber product