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News and Updates
Email Issues (Updated 22nd)
Sep 2020 14

Email Issues (Updated 22nd)

by tnolen
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Comment Closed
September 14, 2020 3:50pm – We are currently experiencing issues with our email system.  Users are reporting that the server is not responding or is asking for passwords.  We are investigating the problem and will post updates here. Update 3:58pm – The issue has been tracked to our stora...
Internet Issues <Updated>
Aug 2020 30

Internet Issues

by tnolen
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Comment Closed
August 30, 2020 – Our preferred VOIP provider, Siptrunk, seems to be having some issues this morning.  Problems started at approximately 5:00 am CDT.  The problem stems from the fact that many subdomains for siptrunk.com are not resolving.  Phone systems register to gw.siptrunk.com, which is n...
Doc File Virus Spreading
Aug 2020 25

Doc File Virus Spreading

by tnolen
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Comment Closed
August 25, 2020 – We are seeing an outbreak of viruses spreading through .DOC file attachments very similar to the outbreak we saw in November of last year (see: https://www.netsolinc.com/virus-trojan-spreading).  We have again made the decision to try to limit this activity by blocking files ...
Planned Maintenance
Jul 2020 21

Planned Maintenance

by tnolen
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Comment Closed
July 21, 2020 – We’ll be conducting some planned maintenance on a couple of servers tonight starting at about 10:30pm CDT.  The maintenance will include an upgrade to server operating systems which will also include an upgrade to certain software packages including PHP. We utilize LTS (L...
Microsoft Outlook Crash
Jul 2020 15

Microsoft Outlook Crash

by revans
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Role,
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Comment Closed
July 15, 2020 2:07 PM: We have been inundated with calls regarding Microsoft Outlook crashing or failing to open. After further investigation into this issue we have found that Microsoft potentially pushed an update that is causing the issue. Currently there is no fix and we are awaiting further ins...
VPS Issue
Jun 2020 23

VPS Issue

by tnolen
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Comment Closed
June 23, 2020 – 6:30am –  Our virtual server infrastructure has been impacted due to an automatic update of a critical security issue.   A critical vulnerability in NFS was patched and an upgrade sent out by the OS vendor.  This was unplanned and unattended.  Unfortunately, the update to...
Email Server Issues
Jun 2020 01

Email Server Issues

by tnolen
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Comment Closed
Monday June 1, 2020 – Since everything else in the world is blowing up recently, we thought we’d get in on the fun and cause some issues with our mail server.   Every couple of years, we have to redo the secure certificates used on all connections.  We’re in the process of doing th...
Connectivity Problems
May 2020 17

Connectivity Problems

by tnolen
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Comment Closed
May 17, 2020 – 1:30pm – We started experiencing some intermittent connectivity issues at around 12:49pm today.  We are investigating and currently all network services are up.   We believe it is an upstream issue, but will post updates here as we have them. Update 1:50pm – The issu...
Targeted Phishing Attempt
May 2020 13

Targeted Phishing Attempt

by tnolen
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Comment Closed
May 13, 2020 – We’ve received reports of phishing emails reaching our customers.  We actually received a few ourselves.   These messages are attempting to get our customers to use their email username / password to “resolved issue on account”.    Persons who log in using the ...
Comcast Outage
Apr 2020 13

Comcast Outage

by tnolen
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Comment Closed
Monday April 13, 2020 7:00am – Happy Monday the 13th as it seems that Comcast is down for the entire Gadsden/Attalla area. The outage begain at approximately 12:35am. According to their automated systems, they hope to have the issues resolved by tomorrow at 8:00am!  We do hope that estimate is...