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News and Updates
Upstream Link Failure
Sep 2017 21

Upstream Link Failure

by revans
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Comment Closed
September 21, 2017 – From approx. 11:53 PM on 9/20 until 01:17 AM 9/21 we experienced an outage with an upstream fiber optic service provider. We were able to troubleshoot the issue with the provider and restore services. We will continue to work with the provider to try to correct the root ca...
Bandwidth Upgrade
Sep 2017 12

Bandwidth Upgrade

by tnolen
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Comment Closed
September 12, 2017 – 11:30am – We are in the process of improving internet bandwidth for our datacenter. This process may result in some interrupted connections briefly while IPs migrate to a new circuit. This should be almost unnoticeable. However, if there are large downloads in proces...
Adding SSL to Websites
Aug 2017 18

Adding SSL to Websites

by tnolen
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Comment Closed
August 18, 2017 – There is currently a worldwide push to move the web to encrypted traffic (HTTPS) instead of unencrypted traffic (HTTP).  Encrypted communications cannot be “snooped” by third parties and are therefore much more secure than unencrypted communications.  Most of your...
Web Service Interruption
Aug 2017 15

Web Service Interruption

by tnolen
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Comment Closed
August 15, 2017 – 1:15pm – We’ve had a failure with one of our web servers which is affecting some customer sites.  We are working on the issue, but some sites are currently unavailable.   We will post updates here as soon as we have more information.   If you have any questions, p...
Mail Server Upgrades
Jun 2017 26

Mail Server Upgrades

by tnolen
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Comment Closed
June 26, 2017 – We will be performing a planned maintenance of our mail system on July 5th starting at 12:00pm.  We do understand that this is outside our normal maintenance window, but due to the way the upgrade is being performed, the downtime will only be two instances of 10 minutes or less...
Firefox issue with Webmail Lite
Jun 2017 21

Firefox issue with Webmail Lite

by revans
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Comment Closed
It has been brought to our attention that there is a issue when using the Webmail Lite interface with the latest versions of Firefox (Version 51 to current.)  The issue causes the checkboxes that are to the left of each email to not appear. This will keep users from selecting multiple emails to move...
Phone Issues
Jun 2017 02

Phone Issues

by tnolen
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Comment Closed
June 2, 2017 – We’re having sporadic phone issues today.  Our system utilizes VOIP (voice over internet protocol) and our upstream connection (not related to hosting) is dropping our calls sometimes.   We are working with our provider to determine the issue.  If you receive a voicemail m...
VPS Host Issue
May 2017 11

VPS Host Issue

by tnolen
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Comment Closed
May 11, 2017 – We’ve had a failure with a group of our VPS machines.   We are working to migrate them to redundant  host servers, but some reduction in functionality may be experienced.  The repair process will also affect customers using hosted Exchange services.   We are working to res...
Power Issues
Apr 2017 18

Power Issues

by tnolen
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Comment Closed
April 18, 2017 – It seems that Alabama Power has lost an electrical phase in the downtown area Gadsden.  This is having an adverse affect on computers and internet service in the area.  Many buildings are experiencing “half on half off” power.   The power that is functioning is bel...
Server Upgrades
Apr 2017 15

Server Upgrades

by tnolen
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Comment Closed
April 15, 2017 – We are performing updates on a few remaining servers which have not been updated from the LTS (long term support) version of Ubuntu 12.04.   Support for this operating system ends this month, so for security reasons, we must move to the next distribution level.   We are moving...