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News and Updates
Comcast Outage
Nov 2019 12

Comcast Outage

by tnolen
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Comment Closed
November 12, 2019 –  Starting at approximately 1:15am CST, our systems detected an area wide outage of Comcast. This is affecting many of our customer phone systems, VPNs, and other services.  We are investigating. Update 2:15am – Comcast seems to have cleared up the issue.  It lasted ap...
AT&T Outage
Oct 2019 23

AT&T Outage

by tnolen
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Comment Closed
October 22, 2019 – 8:00pm – AT&T is experiencing a *major* outage which is affecting many of our systems.  Phones are currently offline but are being redirected to tech cell phones as a failover.  Eventually, we’ll have time to actually implement real failover on our phone syst...
New 3CX App
Oct 2019 07

New 3CX App

by tnolen
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Comment Closed
The new 3CX app for Android has been released.  Release announcement blow: The 3CX team has literally pushed the button with the release of the new 3CX Android App. This new app optimized for Android 10 and latest OS is available on 3CX version 16. This version completely replaces the old app which ...
Mail Server Problems
Sep 2019 09

Mail Server Problems

by tnolen
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Comment Closed
September 9, 2019 – We are experiencing some technical difficulties with our email server. The webmail interface is currently down.   Update: 12:37pm – Service is restored....
Planned Upgrades
Aug 2019 15

Planned Upgrades

by tnolen
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Comment Closed
August 15, 2019 – We will be performing some upgrades on our email system which will briefly interrupt email connections.   We will be performing the maintenance in a window tonight between 6:00pm and 7:00pm.   We are doing this outside of our normal “late night” maintenance window...
Google Mail Delay Issue
Jul 2019 27

Google Mail Delay Issue

by tnolen
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Comment Closed
July 27, 2019 – We’ve had a couple of reports of email going to our users being delayed.  The sender may receive a message from the mail server with a message similar to the one below: —BEGIN The response was: DNS Error: 49391460 DNS type ‘mx’ lookup of <domain hoste...
Scheduled Maintenance
Jun 2019 18

Scheduled Maintenance

by tnolen
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Comment Closed
June 18, 2019 – We will be scheduling some maintenance/downtime for Tuesday, June 25 from 11:30pm – 3:00am.   During this time, some or all services may be unavailable or intermittent as we perform hardware upgrades related to earlier, unplanned issues.   We will be posting updates as th...
Google Calendar Down
Jun 2019 18

Google Calendar Down

by tnolen
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Comment Closed
June 18, 2019 – Google calendar seems to be giving a “404 Not Found” error for everyone logged in.    This is an ongoing outage and news about what is going on is scarce currently.  We just wanted to alert our users that it is not a problem on your computer, phone, or other device ...
Hosted Exchange Issue
Jun 2019 07

Hosted Exchange Issue

by tnolen
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Comment Closed
June 7, 2019 – Hot on the heels of the issues yesterday, we’ve experienced an issue with our hosted Exchange services.   Our engineers have isolated the problem, which is again a failed piece of hardware.   We are in the process of replacing that equipment.  We do believe that the hardwa...
Network Failure
Jun 2019 06

Network Failure

by tnolen
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Comment Closed
Thursday June 6, 2019 – We had network failure resulting from a core switch having an issue.   The outage lasted from approximately 1:11pm to 1:29pm while we tracked the issue and made the correction.  All services have returned to normal, and we do apologize for the interruption.   We do not ...