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News and Updates
Widespread Internet Outage
Jul 2021 22

Widespread Internet Outage

by tnolen
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Comment Closed
July 22, 2021 11:30am – There is a widespread internet outage going on.  We have seen issues reaching Microsoft as well as other services using the Akamai CDN (Content Delivery Network).  Akamai’s network touches many public services, and they may not be the primary source of the problem...
Planned Maintenance
Jul 2021 19

Planned Maintenance

by tnolen
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Comment Closed
We will be conducting planned maintenance on Saturday, July 24th.  This maintenance will mostly affect VPS (virtual private server) customers.  Email systems and shared hosting services will experience little to no interruption.   We will be upgrading the infrastructure for some servers and storage ...
Sparklight Outage
Jul 2021 13

Sparklight Outage

by tnolen
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Comment Closed
July 13, 2021 – Sparklight is experiencing a major outage which started about 10:45 CDT.   It has been ongoing now for about 2 hours, so we assume this will be an extended outage.   The issue has taken down their call center as well as their website at https://www.sparklight.com.   Customers i...
Comcast Outage
Jun 2021 28

Comcast Outage

by tnolen
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Comment Closed
June 28, 2021 4:00pm – Comcast seems to be experiencing an issue in south Gadsden.  We began receiving calls as early as 2:30pm, so this seems be an outage that is going to be lasting a bit.  Currently, the estimated time to repair (ETR) is 7:14pm central time.  That time is usually automatica...
Web Server Issue
May 2021 29

Web Server Issue

by tnolen
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Comment Closed
May 29, 2021 2:55pm – One of our shared web servers is having some issues and sites it is hosting are currently unreachable.  We are investigating the problem to determine if it is a hardware failure, denial of service attack, or some other problem. Sites on that server will just not respond, ...
Microsoft Outlook Bug
May 2021 11

Microsoft Outlook Bug

by revans
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Comment Closed
05/11/21 4:42 P.M. It has been brought to our attention by multiple customers that there has been a bug introduced into Microsoft Outlook from the latest update pushed by Microsoft. Outlook users may notice that they can not read the bodies of their emails and text may disappear while composing emai...
Trend Micro Hosted Email Security
May 2021 10

Trend Micro Hosted Email Security

by tnolen
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Comment Closed
May 10, 2021 – We have been receiving reports from customers using Trend Micro’s Hosted Email Security that are having delayed email.  The emails seem to be coming through, but they are very delayed. The issues started around 11:30am as that is the time of delivery for the last emails so...
Phishing Attempts
Apr 2021 18

Phishing Attempts

by tnolen
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Comment Closed
April 18, 2021 – It seems as though we have been the target of yet another phishing attempt.  Although we don’t post an article about every one (because it would be almost every day), this one seems to be affecting many of our users.  We thought it important to post a reminder that we wi...
Email Issue
Apr 2021 16

Email Issue

by tnolen
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Comment Closed
April 16, 2021 11:00am – We have received some reports of email delivery not working.  We are currently investigating the issue, and it seems to be related to the quota system.   We will be posting more information here has we determine what is going on.  Currently, affected users are not rece...
Gadsden Sparklight Service Outage
Mar 2021 26

Gadsden Sparklight Service Outage

by revans
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Comment Closed
March 26, 2021 7:00AM – Service to all Sparklight fiber customers in the Gadsden, AL area is down. Part of the fiber plant that services the Gadsden area was severely damaged in the tornado that went through the Wellington/Ohatchee area. We will update this post as more information becomes ava...