Category Page

News and Updates
Hosted Exchange Problem
Feb 2021 08

Hosted Exchange Problem

by tnolen
/
Comment Closed
February 8, 2021 – We’ve identified an issue with our hosted Exchange platform which is causing delays in receiving email.  Email can be sent from customers without error, but that email is also not properly being delivered in a timely manner.  No email is being lost, but it is being que...
Gmail Issues
Dec 2020 15

Gmail Issues

by tnolen
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Comment Closed
December 15, 2020 – We began receiving calls about Gmail email not going through starting at about 5:15pm tonight.   Failure notices are being returned stating that the server does not like the recipient and that the account does not exist.    An example can be found below: –BEGIN —...
Scheduled Maintenance
Dec 2020 07

Scheduled Maintenance

by tnolen
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Comment Closed
Monday December 7, 2020 – We will be performing some scheduled maintenance tonight, starting at approximately 11:00pm.  This will be a short maintenance item and is expected to last around 30 minutes.  Email services will be affected.   We recommend closing your email programs before the end o...
Web Server Failure
Nov 2020 16

Web Server Failure

by tnolen
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Comment Closed
November 16, 2020 4:10pm – This post comes after the resolution of the issue as the server failure also affected this web site.  At approximately 3:20pm, one of our web servers experienced a hardware issue.  The equipment was pulled from the rack and repaired.  However, when the server was bro...
Increase in Phishing Attempts
Oct 2020 30

Increase in Phishing Attempts

by tnolen
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Comment Closed
October 30, 2020 – We’ve been seeing an uptick in phishing attempts in the last couple of days and wanted to remind users that Network Solutions, Inc. will never reach out to you through email to confirm your password.  These emails are attempts for spammers to get your password so they ...
Email Issues (new thread – updated)
Oct 2020 12

Email Issues (new thread – updated)

by tnolen
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Comment Closed
Monday October 12, 2020 11:15am – At 11:09, we detected an issue with the email filesystem related to the issues we experienced up until September 25th (see: https://www.netsolinc.com/email-issues-3/).  We  jwere able to restore service at 11:24.   We are disappointed that our earlier fix was ...
Email Issues (Updated Oct. 3rd)
Sep 2020 14

Email Issues (Updated Oct. 3rd)

by tnolen
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Comment Closed
September 14, 2020 3:50pm – We are currently experiencing issues with our email system.  Users are reporting that the server is not responding or is asking for passwords.  We are investigating the problem and will post updates here. Update 3:58pm – The issue has been tracked to our stora...
Internet Issues <Updated>
Aug 2020 30

Internet Issues

by tnolen
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Comment Closed
August 30, 2020 – Our preferred VOIP provider, Siptrunk, seems to be having some issues this morning.  Problems started at approximately 5:00 am CDT.  The problem stems from the fact that many subdomains for siptrunk.com are not resolving.  Phone systems register to gw.siptrunk.com, which is n...
Doc File Virus Spreading (Updated Sept. 28th)
Aug 2020 25

Doc File Virus Spreading (Updated Sept. 28th)

by tnolen
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Comment Closed
August 25, 2020 – We are seeing an outbreak of viruses spreading through .DOC file attachments very similar to the outbreak we saw in November of last year (see: https://www.netsolinc.com/virus-trojan-spreading).  We have again made the decision to try to limit this activity by blocking files ...
Planned Maintenance
Jul 2020 21

Planned Maintenance

by tnolen
/
Comment Closed
July 21, 2020 – We’ll be conducting some planned maintenance on a couple of servers tonight starting at about 10:30pm CDT.  The maintenance will include an upgrade to server operating systems which will also include an upgrade to certain software packages including PHP. We utilize LTS (L...