Category Page

News and Updates
Comcast/Xfinity Outages
Jan 2019 24

Comcast/Xfinity Outages

by Josh Carlson
/
Comment Closed
January 24, 2019 – We have been made aware of issues with Comcast’s network in Etowah County this morning. Comcast is aware of the problem and has an ETA of 11:26AM for service restoration. Some clients are experiencing complete loss of service and others are having intermittent connecti...
Server Upgrades
Dec 2018 26

Server Upgrades

by tnolen
/
Comment Closed
December 26, 2018 – We are in the process of continuing the mandatory server updates which we had previously announced via letters to customers, socical media, and on this site (https://www.netsolinc.com/server-upgrades-2/ ).  This round of updates will affect our site as well as some customer...
Convincing Email Scam
Dec 2018 07

Convincing Email Scam

by tnolen
/
Comment Closed
December 7, 2018 – We’ve received a new email scam which is going out with our company name and at least one staff member mentioned.  This scam seems to be linking to a virus-carrying spreadsheet, but there may be other versions.  It seems to have been relayed through a compromised email...
Major WordPress Upgrade
Dec 2018 07

Major WordPress Upgrade

by tnolen
/
Comment Closed
December 7, 2018 – WordPress has released a major new update (version 5.0) and it is rolling out throughout the world.  As it turns out, we are finding that some sites may not be compatible with the new update and this is causing some site owners to see the “white screen of death” ...
Server Upgrades (Updated 11/20)
Nov 2018 07

Server Upgrades (Updated 11/20)

by tnolen
/
Comment Closed
This post is to announce upcoming work which will have to be performed on several of our web servers.  Servers run software in the same way that your home or work computer does, and periodically that software has to be upgraded as it reaches its end-of-life.  Remember how Windows XP went away becaus...
Virtual Machine Issue (Updated)
Oct 2018 15

Virtual Machine Issue (Updated)

by tnolen
/
Comment Closed
October 15, 2018 – 6:20am – One of our virtual machine hosts had a hardware problem this morning. It caused some of the virtual machines it was hosting to be slow to unresponsive for a brief time.  Our proactive monitoring system alerted us to the issue and we are currently troubleshooti...
Blocked Excel Files
Oct 2018 04

Blocked Excel Files

by tnolen
/
Comment Closed
October 4, 2018 3:00pm – We just got word that a bad signature update for our email virus scanner was causing all Excel spreadsheets being sent as attachments to be blocked as viruses.  This update was sent out today and we are not sure of the exact time the issues started but it seems to [&he...
Email Scam
Oct 2018 04

Email Scam

by tnolen
/
Comment Closed
October 4, 2018 – There is a relatively new scam going around on email which we have been receiving a lot of call/emails about.  We thought it prudent to address this type of scam here on our site.  The scams are a type of blackmail and they are happening because of the many data breaches [&he...
Scheduled Maintenance (Updated)
Oct 2018 02

Scheduled Maintenance (Updated)

by tnolen
/
Comment Closed
October 2, 2018 – We’re going to be performing some scheduled maintenance from 12:00am to 3:00am on Thursday, October 4.   During this time, there will be some email interruption as we upgrade our services and perform some filesystem maintenance.  We expect the actual service interruptio...
Phone System Change (Updated)
Aug 2018 30

Phone System Change (Updated)

by tnolen
/
Comment Closed
On Tuesday, September 4, 2018 at 10:30am, our phone lines are scheduled to port over to a new service.  Along with this change we will be updating to a new phone system as well.   As a result, our phone service may be unavailable Tuesday morning for a short period of time.  If you are attempting [&h...