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News and Updates
Microsoft Outlook Bug
May 2021 11

Microsoft Outlook Bug

by revans
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Comment Closed
05/11/21 4:42 P.M. It has been brought to our attention by multiple customers that there has been a bug introduced into Microsoft Outlook from the latest update pushed by Microsoft. Outlook users may notice that they can not read the bodies of their emails and text may disappear while composing emai...
Trend Micro Hosted Email Security
May 2021 10

Trend Micro Hosted Email Security

by tnolen
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Comment Closed
May 10, 2021 – We have been receiving reports from customers using Trend Micro’s Hosted Email Security that are having delayed email.  The emails seem to be coming through, but they are very delayed. The issues started around 11:30am as that is the time of delivery for the last emails so...
Phishing Attempts
Apr 2021 18

Phishing Attempts

by tnolen
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Comment Closed
April 18, 2021 – It seems as though we have been the target of yet another phishing attempt.  Although we don’t post an article about every one (because it would be almost every day), this one seems to be affecting many of our users.  We thought it important to post a reminder that we wi...
Email Issue
Apr 2021 16

Email Issue

by tnolen
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Comment Closed
April 16, 2021 11:00am – We have received some reports of email delivery not working.  We are currently investigating the issue, and it seems to be related to the quota system.   We will be posting more information here has we determine what is going on.  Currently, affected users are not rece...
Gadsden Sparklight Service Outage
Mar 2021 26

Gadsden Sparklight Service Outage

by revans
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Comment Closed
March 26, 2021 7:00AM – Service to all Sparklight fiber customers in the Gadsden, AL area is down. Part of the fiber plant that services the Gadsden area was severely damaged in the tornado that went through the Wellington/Ohatchee area. We will update this post as more information becomes ava...
Ongoing Scams
Mar 2021 20

Ongoing Scams

by tnolen
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Role,
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Comment Closed
March 20, 2021 – Over the past few weeks, we’ve had many customers fall for scams involving credit card refunds.  People are allowing callers into their computers where the scammers have *full access* of the machines.  Most of these scammers lately have just been going for bank account a...
Closing Early
Mar 2021 17

Closing Early

by tnolen
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Comment Closed
March 17, 2021 – Network Solutions, Inc. will be closing at 2:00pm due to the inclement weather.  Phone and chat technical support will still be available, but our front office will be closed and we will not be dispatching technicians onsite for the rest of the day. You can also reach support ...
Hosted Exchange Problem
Feb 2021 08

Hosted Exchange Problem

by tnolen
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Comment Closed
February 8, 2021 – We’ve identified an issue with our hosted Exchange platform which is causing delays in receiving email.  Email can be sent from customers without error, but that email is also not properly being delivered in a timely manner.  No email is being lost, but it is being que...
Gmail Issues
Dec 2020 15

Gmail Issues

by tnolen
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Comment Closed
December 15, 2020 – We began receiving calls about Gmail email not going through starting at about 5:15pm tonight.   Failure notices are being returned stating that the server does not like the recipient and that the account does not exist.    An example can be found below: –BEGIN —...
Scheduled Maintenance
Dec 2020 07

Scheduled Maintenance

by tnolen
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Comment Closed
Monday December 7, 2020 – We will be performing some scheduled maintenance tonight, starting at approximately 11:00pm.  This will be a short maintenance item and is expected to last around 30 minutes.  Email services will be affected.   We recommend closing your email programs before the end o...