This category contains information about events that may affect your service such as maintenance or outages. It also contains announcements on new products releases and enhancements.
UPS Failure
June 22, 2024 – In what seems to be a regular thing now, we had an equipment failure of a battery backup system this morning at about 7:15am. It affected a few servers including a host for some shared websites, a virtual server host affecting a few cloud phone system instances (including ours), a couple of network switches, a firewall, and a couple of backup servers. Our technicians responded quickly and brought the affected systems back online within just a few minutes. We are investigating the root cause, as the UPS (Uninterruptible Power Supply) is reporting 100% battery and not reporting a loss of mains power.
Hopefully, as they say, things come in threes and this is the last issue for a while. If you have any questions or concerns about this, please email us at support@internetpro.net, or call us at 256-547-6817.