News and Updates

This category contains information about events that may affect your service such as maintenance or outages. It also contains announcements on new products releases and enhancements.

3CX Software Compromised (Updated)

March 30, 2023 – The 3CX phone system that we support has had a compromise of their client installer.  The system has been updating to version 18.7 this week with the majority of our customers upgrading last night.   This morning, it was announced that their Windows client had been compromised by bad actors.  Our antivirus solutions (assuming they are being used) are mitigating the isssue.   The domains used by the malware have also been shut down, so the risk has been lowered considerably.

The 3CX company is going to be issuing new certificates for their systems as well as pushing out new installers for the software.   The current recommendation is to uninstall the 3CX desktop application and used the web client instead.  However, we understand that this can be inconvenient to change.  The new installer should be pushed out tomorrow after the security certificates have been updated.

The 3CX company has posted an article on their website about this incident and are going to be posting updates there as more information is available.  Please check their article here:


If you have questions or concerns about this or would like assistance uninstalling the desktop client to change to the web client, please give our office a call at 256-547-6817.   We will be doing our best to get the systems updated “behind the scenes” as soon as updates are available.


Update:  The company has posted new information with instructions and recommendations as well as their plan to track the problem.  Please see their post at

Update 3/31/2023 – They have posted a new update about the certificate for the apps being invalidated.  Read it here:





2023-03-31T07:33:42-05:00March 30, 2023|News and Updates, VOIP|Comments Off on 3CX Software Compromised (Updated)

Connectivity Issues

January 4, 2023, 7:30am – Last night at approximately 12:45am through 1:15am, we experienced a large service interruption because of upstream issues centered around Atlanta, Ga.   This morning, some connectivity issues continue as routing is dynamically changing at the large provider networks.  We are experiencing intermittent connection issues as routes are shifted around problems on the internet.  It looks like most of this was caused by last night’s storms, but we have not received any confirmation about the problems as yet.   We can confirm that the issues are NOT happening in our datacenter and are outside of our direct control.   We are seeing problems affecting both voice and data.   We will be posting updates here as we get them.

Update 8:45am – It looks like things are improving now.   We are seeing normalization of connectivity.  There are still some localized outages which are most likely storm related.  We are working on those as we can.


Update January 30th, 4:00am – It is with great pleasure that I announce that AT&T has declared this ticket closed as of this morning, a mere 26 days after it being opened.   This closing of the ticket was our FIRST communication on the issue.  Great job as always AT&T!  Go team!


If you have any questions or are still affected by this, please email us at, text or call us at 256-547-6817, or use the chat window on this page to let us know.



2023-01-30T07:01:39-06:00January 4, 2023|News and Updates|Comments Off on Connectivity Issues

Holiday Closures

Network Solutions, Inc. will be closed for the Christmas holiday on Monday, December 26th, 2022.   Additionally, we will be closed for the New Year holiday on Monday, January 2, 2023.
Limited technical support without dispatch will be available the days we are closed by emailing  Chat, phone, and texting will be unavailable from Friday, December 23rd after 5:00pm to Tuesday morning at 8:00am on December 27th and again from Friday afternoon on December 30th to Tuesday morning January 3rd.

We wish all of our customers a Merry Christmas, and a safe, happy New Year!!

We look forward to serving you in the coming year!



2022-12-23T11:10:01-06:00December 23, 2022|News and Updates|Comments Off on Holiday Closures

Texting Not Available (Update: fixed)

December 21, 2022 – In preparation for the next version of 3CX, we are doing some testing on our office system.  The text messaging architecture is being reworked on the next release of 3CX, so we want to make sure we are prepared before upgrading customers.   We are working through some bugs in the new implementation and texting our office is not currently available.  You can still visit us at and use the chat box for much the same experience.  Of course, you can also email us at or call 256-547-6817.   We will post an update here when the texting is available again.

Update – December 22, 2022 – Texting to our office is working again and better than ever as we are now supporting MMS (images, attachments, etc).   We look forward to hearing from you.



2022-12-22T13:44:45-06:00December 21, 2022|News and Updates|Comments Off on Texting Not Available (Update: fixed)

Closing Early

December 16, 2022 – Our office will be closing at approximately 3:45pm today for our staff Christmas party. We will reopen for normal business hours on Monday, December 19th.   We do apologize for any inconvenience and wish everyone a happy holiday season!

Note:  Phone technical support will also be closed.





2022-12-16T08:21:44-06:00December 16, 2022|News and Updates|Comments Off on Closing Early

SipTrunk Outage

November 7, 2022 7:45pm – There seems to be a major SipTrunk outage.  We are receiving a LOT of reports of trunk failure and dialout failures from phone systems.  We have also tried inward dialing which seems to be failing – even to the point of failover numbers failing.   We have submitted a ticket to find out what is going on.  This currently affects our service as well, so the best point of contact is

Update 8:46pm – We have received word that”Engineering is looking into it” and that we will get an update as soon as possible.



2022-11-07T20:47:16-06:00November 7, 2022|News and Updates, VOIP|Comments Off on SipTrunk Outage

Internet Outage

September 26, 2022 – 3:45pm – We are experiencing a partial internet outage with high packet loss causing sites, email, and other services to not load consistently.  We have determined that the issue is related to a larger AT&T outage and we have opened trouble tickets.   We currently do not have an ETR (estimated time to repair).   We will be posting updates here and on our Facebook page since this page may not always be reachable.   This issue is affecting almost all customers.

AT&T status can be seen here:

Update 4:45pm – Still no word on our trouble tickets.  We have found that AT&T customers are able to reach our services, while Comcast and Spectrum  customers can’t currently reach us.

Update 7:00pm – We’ve received word that there is a major cable cut affecting a wide area in Alabama.  There are outages at least to Birmingham and Montgomery affecting internet, land lines, and cellular.  There is still no ETR at this time.

Update September 27 – 7:00am – Connectivity was restored right at midnight and we thought this issue had been resolved.  However, it was lost again around 4:00am.  Our ticket is still being “worked” with no additional information being added.  We are reaching out to upstream providers again.

Update 7:30am – Fiber cut is located in Oxford, AL which is a link that connects the state of Alabama to Atlanta, which is a major interchange on the internet.  Crews are working the cut, but they do not have an estimated time to repair.  If you know people in Oxford, please educate them on how to find utilities before they dig.  Apparently, there is a lack of education in that area as cuts seem to be frequent there.

Update 8:00am – Services have been restored!  Hopefully for good this time.   We’ll update if that changes.  Also, if you can’t reach this page, we are posting updates on

Update October 5, 2022 – 12:30am  – Keeping with the tradition of top notch AT&T support, we have just been contacted about this ticket being resolved. For those keeping score, this is a resolution in 9 days for an enterprise circuit.   Keep this in mind when thinking about using AT&T for your critical infrastructure needs.  This was the first contact we received from them since the beginning of the outage.





2022-10-05T21:29:08-05:00September 26, 2022|News and Updates|Comments Off on Internet Outage

Slow Outgoing Calls

September 21, 2022  10:40am – We are seeing some issues with outgoing calls currently.   Calls DO go out, but it can take upward of a minute for the call to connect.   When making a call, if you just hear silence, be patient, and the call will go through after some time.  We have submitted a ticket with SIPTrunk about this and are awaiting more information.  We’ll be posting that here as we get it.

Update 11:08am – It looks like the issue has been corrected upstream.  If you are still experiencing difficulties with outgoing calls, please let us know by calling us at 256-547-6817 or emailing


2022-09-21T11:09:58-05:00September 21, 2022|News and Updates, VOIP|Comments Off on Slow Outgoing Calls

Gmail Requiring SPF Records

We are getting more and more support requests from people having trouble sending email to Gmail and Google hosted domains.   This is currently almost always the result of an email domain not having an SPF record.  That is a fairly technical sentence, so click the link for detailed information on SPF.   The simplified version is that an SPF record specifies what servers are allowed to send email for your email address.   It was designed to help combat spam.  If you don’t have one of those records, Google is now rejecting the email with an error message similar to the one below:


host[] said:
   550-5.7.26 The MAIL FROM domain [<your domain>] has an SPF record
   with 550-5.7.26 a hard fail policy (-all) but it fails to pass SPF checks
   with the 550-5.7.26 ip: []. To best protect our users from spam
   and 550-5.7.26 phishing, the message has been blocked. Please visit
   550-5.7.26 for
   more 550 5.7.26 information.



In the past, Google would just send the offending message to the Spam folder, but now if the SPF record is missing or fails (as the one above), the message will be rejected.

This can also be caused by “forwards”.  For instance, if you have an email address hosted with us, but choose to forward incoming email to a personal Gmail account, you will most likely lose some email as a result of this policy.   Senders trying to reach you will receive a failure notice, but there is no way to “fix” this except to check your email in the account rather than forwarding it to another external email address.


2022-09-20T11:01:02-05:00September 20, 2022|Documentation, News and Updates|Comments Off on Gmail Requiring SPF Records Issues

September 19, 2022 – Some VOIP customers are reporting that their main line is going to their failover number.   We have been able to work around this issue by pointing the failover to another number on the trunk.  Another fix is to re-register the trunk, which can be done by a reboot or upgrade of the system.  The 3CX company has released an upgrade today which will accomplish the reboot.    Please let us know if you are experiencing this issue and we will initiate an upgrade/reboot of your system to clear the problem.


Update 1:15pm – We have been told that a change has been made upstream and that the issue should be resolved.   If you are still seeing this, please let us know.


Note:  The 3CX PBX update to 18.5 has been released and most systems will update on Wednesday.  This is unrelated to the above issue.



2022-09-19T13:22:18-05:00September 19, 2022|News and Updates, VOIP|Comments Off on Issues
Go to Top