Support
Here at Network Solutions, support is our main focus. That
is why we give you numerous ways to get in touch with
us and why we have developed many tools to help us handle
your issues as quickly and efficiently as possible. For
example, you may have a problem that is something we
see very often. Many times, when we see a common issue,
we will create a page on the Frequently
Asked Questions (FAQ) portion of our site.
If your issue is one that doesn't require immediate assistance
from a technician, you might consider submitting
a ticket using our online trouble ticket system. This system will
email our technicians details about your problems and give
them contact information they need to get in touch with
you for resolving your issue. Many times, our technicians
can resolve your issue without even calling you - in which
case you will receive an automated update of our progress
regarding your ticket.
Some problems require immediate assistance, and that is
why we have extended support hours (open until 9:00 pm
Central Time daily), contact numbers,
and published email addresses which allow you to get in touch with just the
person you need.
Many times our technicians can talk your through resolving
an issue over the phone, but sometimes they need to look
at your computer to get all of the details of your problem.
For that, we have developed our iFoye tool. iFoye lets
us quickly connect to your computer so that we can do a "hands
on" evaluation of your system.
iFoye | Submit
Ticket | Contact Us | FAQ |
Recycle |
