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Office Closing For Weather

March 5, 2015 – Due to a winter weather warning and deteriorating conditions, the offices of Network Solutions, Inc. are closing early (1:00pm) today.  Phone support will still be available by calling 256-547-6817 and pressing 8.   Email support will also be available at support@internetpro.net.  We apologize for any inconvenience this may cause.

Please check back here for updates on whether the office will open on time tomorrow, March 6.

Update – March 6, 2015: Our office will be open for our regular office hours today.

2015-03-06T12:43:35-06:00March 5, 2015|News and Updates|Comments Off on Office Closing For Weather

Whitelisting Emails in Mail Settings

This documentation only applies if you are using the Normal with Quarantine template for spam filtering.  If you are using other templates, your spam messages will not be quarantined in the spam folder.
To add quarantined senders to your whitelist follow these steps (the numbers on the arrow correspond to the step number):

  1. Click on Spam Management – it will expand as shown in the screenshot below after you click it.
  2. Click Quarantined Mail
  3. Put a check mark next to the message(s) which are legitimate mail  you want to receive
  4. Click the “Deliver selected messages normally” button.   The sender of the email(s) will be added to your personal whitelist, so that sender’s email will never be quarantined or blocked as spam again!

Mail-Settings

2014-12-11T20:29:17-06:00December 11, 2014|Documentation|Comments Off on Whitelisting Emails in Mail Settings

Whitelisting Emails in Webmail Lite

This documentation only applies if you are using the Normal with Quarantine template for spam filtering.  If you are using other templates, your spam messages will not be quarantined in the spam folder.
To add quarantined senders to your whitelist in Webmail Lite follow these steps:

1) First, click the spam folder to show a list of messages which have been quarantined as spam.

legitimate-webmail

 

2)  Click the legitimate email to view it.   Above the body of the email, you will see an “Allow Sender” button as in the screenshot below.  Click that button.

legitimate-webmail2

 

That’s it!   The email will automatically be moved from the spam folder and back to your Inbox.  The sender of the email will be added to your personal whitelist, so that sender’s email will never be quarantined or blocked as spam again!

 

2014-12-11T19:56:51-06:00December 11, 2014|Documentation|Comments Off on Whitelisting Emails in Webmail Lite

Whitelisting Emails in Tuxedo

This documentation only applies if you are using the Normal with Quarantine template for spam filtering.  If you are using other templates, your spam messages will not be quarantined in the spam folder.
To add quarantined senders to your whitelist using the Tuxedo webmail, follow these steps:

1) First, click the spam folder to show a list of messages which have been quarantined as spam.

legitimate

 

 

2)  Click the legitimate email to view it.   Above the body of the email, you will see an “Allow Sender” tab as in the screenshot below.  Click that link.

legitimate2

 

That’s it!   The email will automatically be moved from the spam folder and back to your Inbox.  The sender of the email will be added to your personal whitelist, so that sender’s email will never be quarantined or blocked as spam again!

2014-12-11T19:57:41-06:00December 11, 2014|Documentation|Comments Off on Whitelisting Emails in Tuxedo

Mail Server Migration

December 9, 2014 – 11:35am – The new mail server system is live.  We are still moving some of the more recent emails over to the new server, but things are coming online.  Please bear with us while this change happens!   Also, don’t forget to check out the informational post here for more background on what is going on.

Update:  Customers may see some older email come in again and may see some of their recent email disappear.  The recent email will come back shortly.  The old email is email that has been deleted since we synchronized the mailbox.   We have a LOT of data and mailboxes to sync so it is impossible to do them at one time.  There will be some time difference between the migration and they sync and changes made to the mailbox during that time may revert.  You should not LOSE any email – worst case is that you get email again that you have already dealt with.   This is a necessary evil but will pass shortly.

Update 2: We have determined that there is an issue with customers who have “aliased domains”.  This occurs when there two or more domain names which point to the same mailbox.  For instance, user@domain1.com and user@domain2.com are the same account.  Some companies own multiple domains and set up this type of arrangement.   If your company does this, you may have trouble authenticating to receive your email.   We are currently working to fix this issue.

Update 3:   The issue mentioned in Update 2 above should be fixed.   If you are seeing authentication problems, please let us know by calling 256-547-6817.   You should NOT be receiving “bad password” errors.

 Update 4: We do know that the webmail address books did not make the migration to the new server.  This was a known issue which we mentioned on this post.   Please let us know if you need us to help move your address book for you.

Update 5:  It has come to our attention that some Apple devices (iPhones and iPads) using IMAP did not automatically resume working as most devices did (everything else).   This has to do with the nonstandard way that Apple handles folder subscriptions.  The fix is to remove the IMAP account from the device and set it up again.

 

 

 

 

2014-12-10T13:30:29-06:00December 9, 2014|News and Updates|Comments Off on Mail Server Migration

Phone System Issues

We are currently having issues with our phone system. We apologize for the inconvenience and we are working on getting the issue resolved. Thank you for your patience.

Update:  Special thanks to Telesystems for coming right out to get us back up and going within 10 minutes of our call to them.  The system was only having trouble for about 45 minutes.  The problem was that internally it worked fine but we could not receive calls, so it took us a bit to notice the problem.

 

2013-02-28T21:52:21-06:00February 28, 2013|News and Updates|Comments Off on Phone System Issues

WordPress Issues

Since we have updated to Version 3.5 there have been a few glitches with some of the sites. If you have noticed anything strange with your website in the last few weeks, please send me an email along with your URL and a description of what the issues are.

Thanks.

Nick – nwebb@netsolinc.com

2013-01-02T21:58:53-06:00January 2, 2013|News and Updates|Comments Off on WordPress Issues

Comcast Outage

Date 22, 2011 – Comcast is experiencing an area wide outage.  It could be a result of the inclement weather.  We are investigating and will be updating our site soon.

12:51 pm  – After being down about 30 minutes, Comcast seems to have restored service.  The ETR on their phone system was 5:30pm today, so they may continue to go up and down for a while as the issue is being resolved.

 

2011-12-22T18:55:40-06:00December 22, 2011|News and Updates|Comments Off on Comcast Outage

Inclement Weather

January 10, 2011 – Due to the winter storm, our store front will be closed today (Monday).  However, our staff will still be available via phone.  Our office number is 256-547-6817 or 877-886-6868 and option 8 will connect you with a technician.  Billing, scheduling and other issues can be addressed by dialing extension 126 at the voice prompt.  As always, we can also be reached by email at support@internetpro.net.

January 10, 2011 – Due to a lack of support calls, we are going to let our staff enjoy a snow day.  We will still be offering technical support via the phone, but it will be on a call back basis for the remainder of the day.

January 10, 2011 – 9:00pm – Looks like we are going to run the same routine on Tuesday.  Technical support will be available by hitting 8.  Billing, scheduling, etc. will be available by dialing extension 126.  We expect some additional calls on Tuesday as south Alabama warms up and drys out, however many of our staff would be put in danger if they were required to get to our office.

January 11, 2011 – 2:00pm – We have opened the office for normal business. The roads look like they will be bad tomorrow, so if you want to pick up your computer, pay a bill or whatever, you may want to come by this afternoon.  Just be careful!

January 12, 2011 – Our office is open for business as  usual today.  Normal office hours apply.

2011-10-25T19:51:15-05:00January 10, 2011|News and Updates|Comments Off on Inclement Weather

Shared Hosting Issue

December 30, 2010 9:15am – A bad security update on one of our shared web hosts has caused some MySQL enabled websites to be disabled.  We are working on the issue.   The fix may involve migration of affected sites to another server or restoration from backup.  We do not have an ETR (estimated time to repair) as yet.

10:30 am –  We have initiated repairs using both options — restore AND migration.  Some affected sites are beginning to come online as they are being moved to other servers.  The restoration is still in progress.

11:25 am – Our restoration of backups has completed and all sites seem to be back online.  We also managed to migrate many sites to a new server (this was planned for the future, but got done now) and those sites are also online.  We believe that all sites are now operating normally. If you have a site that is still having trouble, please contact support by emailing us at support@internetpro.net or calling 877-886-6868.

2011-10-25T19:51:22-05:00December 30, 2010|News and Updates|Comments Off on Shared Hosting Issue
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