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Shared Hosting Issue

December 30, 2010 9:15am – A bad security update on one of our shared web hosts has caused some MySQL enabled websites to be disabled.  We are working on the issue.   The fix may involve migration of affected sites to another server or restoration from backup.  We do not have an ETR (estimated time to repair) as yet.

10:30 am –  We have initiated repairs using both options — restore AND migration.  Some affected sites are beginning to come online as they are being moved to other servers.  The restoration is still in progress.

11:25 am – Our restoration of backups has completed and all sites seem to be back online.  We also managed to migrate many sites to a new server (this was planned for the future, but got done now) and those sites are also online.  We believe that all sites are now operating normally. If you have a site that is still having trouble, please contact support by emailing us at support@internetpro.net or calling 877-886-6868.

2011-10-25T19:51:22-05:00December 30, 2010|News and Updates|Comments Off on Shared Hosting Issue

Emergency Maintenance

December 6, 2010 –  We will be performing some emergency maintenance on our primary network attached storage (NAS) system tonight starting at approximately 2:00am.  The maintenance will impact some virtual servers.  At the same time, we will be applying OS updates to all virtual servers that need them. We expect the maintenance to take less than one hour.  The NAS maintenance will resolve an issue caused by two failed drives.  Normally, because of the redundant nature of the NAS, this type of work would not impact any virtual servers, but the failures that have occurred are going to force the NAS offline for a brief period.  We apologize for any inconvenience this may cause.

December 7, 2010 – 3:00am – The emergency maintenance has been performed successfully, and all services have been returned to normal.

2011-10-25T19:51:30-05:00December 6, 2010|News and Updates|Comments Off on Emergency Maintenance

Email Issue

November 24, 2010 8:30 am – We implemented an upgrade on our email system which increases the security of email transmission.  The upgrade was supposed to be seamless, so it was not announced.  However, this morning we have received sporadic reports of email not going through.  We are investigating the issue to see if the two are related.   We will be posting updates here.

November 24 8:50 am – It looks like some spammers have compromised one or more email accounts and are sending out mass volumes of spam through our servers.  We are actually delivering email, but it is being delayed because of the volume of email.  We are working on removing the malicious spam from our system and identifying the compromised email account(s).

Note:  No email has been lost (except the spammer’s email).  It has just been delayed a little.  As of 9:00, it looks like almost 100% of delayed email has been delivered.   There are a few ISPs who have temporarily delayed email coming from our mail server due to the spam originating from it, but those blocks should be cleared shortly.

November 24 9:08am – We have identified the email account which was being used by the spammers to relay messages.  We have changed the password on the account and blocked the spammer’s IP address.   This user made the common mistake of having the username and password be the same thing.   For example, if the email address was user@internetpro.net, the password was user.   This is something the spammers regularly try to find, so if you have an easy password on your account such as this we STRONGLY suggest you change it.  You can change it by going to our home page at https://www.netsolinc.com and clicking on “Modify Email Account Settings” or by clicking this link.

November 24 2:40pm – The spammers have apparently gathered several accounts with usernames and passwords which are the same.  We are watching the system, and as we find the spammers exploiting an account, we are changing the password for the account.  We are attempting to call the affected users, but we have not been able to reach everyone.  If you are having email trouble all of the sudden, and your password is the same as your username, then please call us at 256-547-6817 or 877-886-6868 so that we can help you reset your password.

November 25, 2010 – 9:35am – The spammers are still finding accounts with weak passwords.  We are eliminating them as we see them being exploited. We put a system in place yesterday which alerts us of unusual email volume and allows us to detect the attack more quickly.  Most users should not see any issues, however it is possible that you may see your email client get disconnected from the email server if we happen to be stopping an attack at the moment you are sending or receiving an email.   We did not mention it yesterday, but the security enhancement we put in place a couple of days ago (mentioned at the  first of this post) did NOT have anything to do with these attacks.  The security we put in place did not work with bad passwords, but it actually encrypts the email as it is sent to to other servers (if they support encryption).

2011-10-25T19:48:54-05:00November 24, 2010|Internet, News and Updates|Comments Off on Email Issue

Email Setup on Mac Mail (OS X 10.5 and higher)

  1. Open Mail (click it on the Dock or open it from the Applications folder).
  2. If the “Welcome to Mail” assistant does not appear, choose Add Account from the File menu.
  3. Fill in the Full Name, Email address, and Password fields.
    Note: Your email account password will be stored in Keychain and used automatically to login to your email account when you open Mail.
  4. Deselect “Automatically set up account” if it is available or enabled. Click Continue to proceed.
  5. Choose the Account Type. This will normally be POP unless you have been told otherwise.
  6. Give your account a useful description, such as your email address or “My Network Solutions email”. It can be called whatever you want.
  7. Enter your Incoming Mail Server which is pop.internetpro.net, email address and password.  Note that by default, your user name will automatically be filled in with the first part of your email address. Make sure that the User Name field contains your entire email address in all lower case letters.
  8. Click on Continue to proceed.
  9. For Outgoing Mail Server, a useful description such as  the server name or “Network Solutions Email Server”.
  10. Enter your outgoing mail server which is smtp.internetpro.net.
  11. Select “Use Authentication” and enter your Email Address and Password. Click Continue to proceed.
  12. If prompted, enter your Outgoing Mail Security settings. Click Continue to proceed.
  13. Verify your settings in the Account Summary. Check “Take account online”. Click “Create” to complete the process.

After completing these steps you should be able to send and receive email via this account. If you can’t send or receive email, please call us at 256-547-6817 or 877-886-6868 for assistance.

2012-02-24T21:30:40-06:00November 11, 2010|Documentation, FAQ, Internet|Comments Off on Email Setup on Mac Mail (OS X 10.5 and higher)

Planned Maintenance

AT&T Network Engineers will be performing a planned maintenance on
Birmingham-Alabama Access Router 1. The work will be performed on 10/5/2010,
during the maintenance window of 12:00AM-6:00AM, local time. AT&T's goal is
to successfully complete the task and restore service within the stated time frame. 

We apologize for any inconvenience that you may experience.
We expect service to be impacted somewhat during the maintenance window.

AT&T Network Engineers will be performing a router reload.
2011-10-25T19:52:26-05:00September 21, 2010|News and Updates|Comments Off on Planned Maintenance

Internet Outage

Sept 3, 2010 – We are experiencing an outage that started at 4:00pm.  We are working with AT&T on a resolution.  The ticket is currently in the testing stages and we do not know what the upstream issue is.   The problem is definitely outside our network, and we are waiting on news from the upstream providers in order to get an estimated time to repair.

Update 7:50 pm.  Looks like everything is back up. AT&T has still not informed us of what the problem was, but because of the Labor Day weekend they were slower than usual in their response.  We are working on adding an additional provider to add more redundancy since we cannot count on them.

Sept 4, 2010 – AT&T never did contact us about the resolution to the problem and they automatically closed their ticket.  However, this morning we are continuing to experience issues related to this problem.   As of 8:50am, most sites/services are being impacted.  We have re-opened a ticket with AT&T and are hoping they will work on this in a timely manner, but right now it does not seem like they want to work on a holiday weekend.

Update 11:25am  – Finally got some needed info from AT&T.  They have a major fiber cut between Anniston and Talladega due to construction work.   Estimated Time to Repair is 1:00pm CDT.   This issue is affecting a large area.

Update 11:31am – Well, that was quick.  They just told us 1:00, but everything just came online.

2011-10-25T19:52:33-05:00September 4, 2010|News and Updates|Comments Off on Internet Outage

Upgraded Alternate Webmail

We have upgraded our alternate webmail interface.   Our alternate interface can be found at https://webmail.internetpro.net.   We have just upgraded it to the newest version available.  This interface includes several advantages over our traditional interface, including an HTML editor and drag-and-drop ability using AJAX.   However, the alternate interface is not integrated into your email settings or your server-side filtering.  Feel free to try out either interface to see which one suits your needs better.

Update: We have added a button on our home page under the Online Email Center which links to the alternate interface. We hope you enjoy it.

2011-10-25T19:52:40-05:00September 2, 2010|News and Updates|Comments Off on Upgraded Alternate Webmail

Phone System Issue

As of 9:50am, our phones have gone out and we are unable to make outgoing calls or receive incoming calls. We are working with our telco provider to resolve the issue. If you have an immediate need, please email us at support@internetpro.net with a callback number.

10:20am – Our phone system is back online and we do not anticipate any additional issues.

2011-10-25T19:52:48-05:00August 31, 2010|News and Updates|Comments Off on Phone System Issue

Setting up Email on iPad

The iPad’s Mail App works with MobileMe, Microsoft Exchange, Yahoo! Mail, Gmail, AOL and other IMAP and POP3 email services. Once you have added one of these accounts to your iPad you will be able to send and receive photos, PDF’s, and other attachment types.  These instructions show you how to set up an email address which is hosted by Network Solutions, Inc.   Our email servers support both IMAP and POP3.

 

Setting Up Initial Email Account on the iPad

The following tutorial assumes you have never added an email account to your iPad.

Add Email Account to iPad

1. Tap on Mail.

how to add email account to ipad 12 225x300 How to Setup Email Accounts on the iPad

2. For the account type, choose “Other”

how to add email account to ipad 31 225x300 How to Setup Email Accounts on the iPad

3. Enter your account information.  Your account name will be your entire email address in all lower case.   You can use either POP3 or IMAP for the account type.  See the page at https://www.netsolinc.com/email-settings-2 for the server settings of each type.   Please note that on Apple devices, it will indicate that the username and password for the outgoing (SMTP) server is Optional.  It is NOT optional on our servers if you want to send email.  Please fill out those blanks with the same credentials as you used for the incoming server.

 

4. Tap Save

Add more email accounts in iPad

1. Tap ‘Settings’ icon on iPad home screen.

2. Then tap ‘Mail, Contacts, Calendar’ option in the left column.

3. Select ‘Add account’ option under ‘Account’ listing at the top of right column.

4. Follow the instructions for adding initial account above.

2014-12-17T22:52:58-06:00August 11, 2010|Documentation, FAQ|Comments Off on Setting up Email on iPad

Planned Maintenance

We are replacing some hardware that is about to fail in one of our web servers.  The server will go down for a short time and will affect some web hosting customers.  The downtime should be very short, and this is a necessary replacement to keep the server from failing later.  – 10:20pm

Server back online at 10:28.  We have tested it and all sites look OK.  Eight minutes downtime.

2011-10-25T19:53:18-05:00July 28, 2010|News and Updates|Comments Off on Planned Maintenance
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