December 8, 2021 – The 3CX company has updated the Chrome extension many of our customers were using. They actually have replaced the old extension with a new “Click2Call” extension. The new extension does not have the same functionality as the old one with the small window showing phone controls, presence, etc. The new extension only allows you to click phone numbers in your browser to initiate a call. The full web client is still available, but for those who want the smaller popup window, you will need to install the new Windows desktop app.
For customers under maintenance with Network Solutions, Inc., we’ll be glad to provide free assistance and instruction for updating to the new desktop app for Windows users. Users of Mac or Linux will need to use the web client as the desktop app is not available. It is possible to load the old extension for Mac and Linux, but it will stop working completely in June 2022 when it is removed from the Chrome app store.
To install the desktop app yourself, simply navigate to the web client (most of our customers have this bookmarked). It is something along the lines of https://companyname.al.3cx.us:5001/webclient usually. Once logged in, there will be a Microsoft logo in the upper left. Click that to pop up an instruction windows. There are two steps: 1) Install and 2) Provision (activate).
Installing will download a program to run. Once that is run and installed, click the second step and the app will provision itself.
If you have any questions or need assistance, please contact our office at 256-547-6817 or use the Chat window below. Please note that this was not a scheduled update, so we have many unexpected requests for help. We may need to schedule a return call as a result.