Blog – Page 29 – Network Solutions, Inc.

Email Server Blacklisted

May 29, 2012 8:30am — It looks like our email server has been blacklisted by SORBS and Spamcop. We had a user whose computer was compromised and was sending out thousands of Viagra emails. We have blocked the account and are working on getting the server delisted from the spam blacklists. In the mean time, our customers may see some of their email returned because of the blacklisting.

Update 9:15am — Our server has been removed from the Spamcop list, which is the one used by most ISPs. We are still working on SORBS, but very few providers utilize that list because of the large number of false positives, so we do not expect any issues for our customers from this point.

tnolen2012-05-29T14:27:01-05:00May 29, 2012|News and Updates|Comments Off

Power Outage

May 16, 2012 – A major power outage hit downtown Gadsden at approximately 10:35 PM and lasted until 11:17PM. Our generators took over so we didn’t have any major issues. However, one our our virtual server network attached server (NAS) devices lost power due to a misconfigured UPS. As a result some virtual machines went down until the NAS power was restored. All machines are online and running now. There were some filesystem errors, which may affect some customer servers/sites. If there are any questions, please contact us at support@internetpro.net or call 256547-6817.

Update – May 17, 2012 – It seems that some databases were corrupted because of the power failure. This caused a few websites to go offline as well as the alternative webmail interface. We restored the affected databases from backup and all is working now.

tnolen2012-05-17T13:59:30-05:00May 17, 2012|News and Updates|Comments Off

Scam Alert

May 11, 2012 – We have heard of several reports of people in the area being called by “technicians” working for several companies. These “technicians” have generally been foreign with very heavy accents. The scammers are telling people that their computers are infected with viruses. They ask if your computer is running slow as “proof” that what they are saying is true. Since almost all computers run slow at times, people generally agree that something bad is happening. The scammers then direct the target to a web site which allows the technician to take over the computer. They “find” infections and try to sell $250 or so worth of software and services to clean it up. We are not sure if these scammers are also placing other software such as keyloggers on the computers or stealing data, but we are recommending anyone who has worked with one of these scams to format and reload their computers as a precaution.

The best course of action if you suspect your computer may be infected is to take it to someone you trust like the folks at Network Solutions, Inc. 🙂

tnolen2012-05-11T17:30:55-05:00May 11, 2012|News and Updates|Comments Off

iFoye Updated

We are happy to announce that we have released a new version of iFoye. The new version is 4.6 and brings many new fixes and several new features. Many of the new features and fixes are only apparent to the technicians working on your system. However, one of the major new features is that the system is now much faster, which will allow our technicians to complete the job more quickly. The new version also brings an enhanced chat client and the ability for our technicians to disable your keyboard and mouse if needed to prevent errant keystrokes or button clicks.

We are proud of this new tool and look forward to being able to better assist our customers.

tnolen2012-04-11T21:31:21-05:00April 11, 2012|News and Updates|Comments Off

Updates

Date – 04/02/2012 – We are about to begin updating our Debian servers to the new distribution. This is something we must do because the distribution we are currently running has been deprecated and is no longer supported with security updates. We generally try to wait as long as possible between upgrades as changing distributions will sometimes have an adverse affect on some hosted web pages. We will endeavour to test all of the pages we can, but we cannot test every function of every site we host, so there may be some breakage we do not find. If you have a website which ceases to function or starts to display an error, please contact us at support@internetpro.net or call us at 256-547-6817 to let us know. We should be done with updating all of the distributions by Friday, April 6.

As part of the upgrades, we will also cease support for ColdFusion web sites. The version of ColdFusion currently installed on our servers will not run with the distributions, and we do not currently host enough ColdFusion sites to justify purchase of the new version. We will work with those customers who currently have ColdFusion based sites to convert them to PHP or to move them to other hosts. We do apologize for any inconvenience this may cause. Our last ColdFusion server will be shutdown on or before April 30, 2012 (before the 30th if all sites have been removed).

Again, if there are any concerns or questions, please don’t hesitate to contact us at support@internetpro.net or by phone at 256-547-6817 or toll free at 877-886-6868.

Update – 04/04/2012 – A glitch in one of the upgrades caused a database server to not respond for about 30 minutes. Our home page was affected as were a few customer sites. We apologize for any inconvenience this may have caused.

Update – 04/10/2012 – All servers have been updated. Our staff is doing a check of hosted sites, but we cannot manually check all functionality of all sites, so if you do find an error or problem on a page we host, please call us at 256-547-6817 or email support@internetpro.net.

tnolen2012-04-10T10:34:17-05:00April 2, 2012|Internet, News and Updates|Comments Off

Verizon 3G Outage

March 14, 2012 – Verizon seems to be experiencing a rather large data outage that is affecting Alabama, Georgia, and several other states. We’ve received word that is may be as late as 11:00pm before the issue is resolved. Another story online about the outage can be found at http://wirelessandmobilenews.com/2012/03/iphone-verizon-3g-northeast-mid-atlantic-data-outage-fix.html. Some people are reporting it only affecting iPhone users, but our staff can definitely confirm that Android is also having an issue.

Update: Apparently, the issue affecting other states (like Philadelphia) was actually separate from the problems in Alabama and Georgia. It looks like everything had been restored by about 8:00pm. We have heard that the issue was a switch in Birmingham, but that is unconfirmed.

tnolen2012-03-23T20:08:37-05:00March 14, 2012|News and Updates|Comments Off

Email Server Blacklisted

March 6, 2012 4:10pm — It looks like our email server has been blacklisted by SOBS and Spamcop. We are working to find the reason for the listing. As soon as we determine the issue, we will request delisting. In the mean time, our customers may see some of their email returned because of the blacklisting.

tnolen2012-03-06T22:13:03-06:00March 6, 2012|Internet, News and Updates|Comments Off

Cloud Storage Offering

February 29, 2012 – Network Solutions, Inc. would like to announce the release of our new cloud storage offering called NetSol Cloud. With NetSol Cloud, you are able to securely store your important files where they are accessible from any internet connected machine. You can connect to your storage area using Windows, Mac, Linux, Android, or iOS. You can share your files individually with other NetSol Cloud users or even generate a publicly accessible URL.

For more information about this new product, please visit the NetSol Cloud page or contact us via email at support@internetpro.net or on the phone at 256-547-6817.

tnolen2012-06-11T21:13:35-05:00February 29, 2012|NetSol Cloud, News and Updates, Products|Comments Off

Cloud Storage Documentation

For users taking advantage of our cloud storage offering (Netsol Cloud), we have prepared some documentation on the basic usage.

Web Access
Go to https://cloud.internetpro.net/netsol and enter your username/password. You will have full access to all of the features of the Netsol Cloud.

Desktop Access
Desktop access does depend on the operating system you are running. As most people are running some flavor of Windows or Mac, we will document those here. If you have some other OS, please contact our support at 256-547-6817 or support@internetpro.net for instructions.

Windows XP – simply click My Network Places and then choose “Add a network place” from the menu in the margin. A wizard will appear. Hit Next, and then choose “Choose another network location” and hit Next. For the internet or network address put https://cloud.internetpro.net/netsol/remote.php/webdav/ and hit Next. You will be prompted for a username and password. Enter the one assigned to you by us for your service. Type in a name for the network place (We recommend Netsol Cloud). Hit Next and Finish.

Windows 7 – Just go to Computer, Map Network Drive (at the top). Then, in the Folder field type https://cloud.internetpro.net/netsol/remote.php/webdav/ and make sure to check Connect using different credentials. Please note that Windows 7 has some known issues with WebDAV. See our page on Issues with Windows 7 for resolutions if you are having trouble.

Mac OSX – In Finder, click Go and then Connect to Server. In the Server Address blank, type https://cloud.internetpro.net/netsol/remote.php/webdav/

In all cases, the web storage will act like any other drive on your machine. You can drag and drop files, open files, or perform any other operation that you would normally do. The changes will immediately be reflected on the cloud. Keep in mind that the data is going across the internet, so file access may not be as quick as your local storage. The speed will be dependent on your connection to the internet.

tnolen2012-10-08T19:15:02-05:00February 29, 2012|Documentation, Internet, NetSol Cloud|Comments Off

Scam Alert

February 21, 2012 – We have received reports of a phishing scam being sent to our customers. Please be aware that we will not contact you in this manner and will not ask for your personal passwords on a web page. Below is an example of the scam that is being sent in email to our customers:

—BEGIN—
—– Original Message —–
From: “Network Solutions, Inc.” <helpdesk@internetpro.net>
Sent: Sunday, February 19, 2012 4:57 PM
Subject: Emergency Verification!!
> Dear Network Solutions, Inc. Webmail subscriber,
>
> We hereby announce to you that your email account has exceeded its storage
> limit. You will be unable to send and receive mails and your email account
> will be deleted from our server. To avoid this problem, you are advised to
> verify your email account by clicking on the link below.
>
> http://crcntr.001webs.com/
>
> Thank you.
>
> The Network Solutions, Inc. Webmail Management Team.
>

—END

If you have responded to this message or one like it, please contact us immediately at support@internetpro.net or call 256-547-6817.

tnolen2012-02-21T18:16:21-06:00February 21, 2012|News and Updates|Comments Off