May 13, 2014 – In true unlucky 13th fashion, we had an AT&T circuit fail at approximately 8:30pm. This outage affected many customers. We notified AT&T and the circuit is back up as of 9:10pm. We are still trying to get updates from AT&T as to the cause of this issue. We do apologize for any inconvenience this caused. If you are still having any service issues that you believe may be a result of this outage, please contact email@example.com.
(UPDATE) May 16, 2014 – This morning, we had an AT&T circuit fail. As of 12:35pm this afternoon, all services are back up and running. We are continuing to work with AT&T to find a solution to this problem and how to prevent it from happening again. Thank you for your patience. If you are still having trouble with your service due to this issue, please contact firstname.lastname@example.org
(UPDATE) May 21, 2014 – We continue to have sporadic issues with AT&T. We actually have another circuit on the verge of being turned up which is designed to add bandwidth for our customers. We are concentrating on getting this new circuit going instead of repairing the one with a problem because of AT&T’s incompetence and inability to follow through with repairs. We apologize for the trouble, and do understand the inconvenience this issue is causing. We promise that no one wants it fixed more than us!