March 31, 2014 – We’ve been noticing several email issues today. First, our mail server has gotten on some lesser-used blacklists. Most ISPs do not use these blacklists because they are “pay to remove”. If you do have email not going to someone in particular, please send an email to email@example.com and we can implement a workaround. The main ISP that we have noticed blocking us is Earthlink (formerly Deltacom).
We’ve also noticed several email account passwords being hacked. We have had to disable several customer email accounts because of this. When we disable an account it does NOT keep you from receiving email (to the server) so messages being send to you will NOT bounce and WILL be delivered. However, you will not be able to retrieve your email into an email client OR send email using a deactivated account. In general, you can contact us to establish a new password for your account, and you will be back up and running.
Lastly, there have been a lot of virus emails coming through today with a subject of something like “New Fax: 3 pages”. The number of pages has been varying from 2 to 5 pages (that we have seen). These emails contain a .zip attachment which is a virus. Our virus scanner is not catching these as yet, but our spam scanner IS tagging them as spam. Do NOT open these messages.
If you have any questions, please contact us at 256-547-6817 or email firstname.lastname@example.org.