Email Issues (new thread – updated)

by tnolen
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Comment Closed

Monday October 12, 2020 11:15am – At 11:09, we detected an issue with the email filesystem related to the issues we experienced up until September 25th (see: https://www.netsolinc.com/email-issues-3/).  We  jwere able to restore service at 11:24.   We are disappointed that our earlier fix was not permanent and are looking into options.

Update – Thursday November 19, 2020  1:45pm – Again we experienced an issue with the mail server after over 1 month of uptime.  Problems of this nature which can take weeks to manifest are very difficult to fix and/or be sure they are actually fixed.   We’ve put a new switch in place and are working to restore service.

Update 2:30pm  – Service restoration is proving difficult.  We are working with vendor support now as well.

Update 3:25pm – Service has been restored.  We are monitoring systems for stability.

Update 3:35pm – Backed up traffic has come in and been processed.  Server load went up as expected and all systems performed well.  Everything should be back to normal now.

 

If you are still experiencing issues, please give us a call at  256-547-6817 or use the chat window at the lower right of your screen.