Wed. January 26, 2011 – We updated the email system to handle TLS (encryption) on POP3 to better secure your email password and data. Unfortunately, some people had their email clients set to leave a copy of their mail on the server. This can be useful at times, but in this case, it will result in receiving those emails again. If you have an inordinate amount of email that you do not wish to receive again, please contact our office at 877-886-6868 or 256-547-6817 and our technicians will be glad to help remove those emails from our server.
Update: Due to the new update, we no longer support POP-before-SMTP authentication, so if your email client was not set to use authentication on the outgoing server, you may experience trouble sending email. If you are having that trouble, use the search blank at the bottom of this page to type in the name of your email client for instructions on email setup or call our office at 877-886-6868 or 256-547-6817 for technical help.
Jan 26, 2011 – 2:00pm – Our server upgrades are complete. Once customer settings have been updated there should be no issues. We have updated our preferred email setup instructions to include the use of SSL (secure socket layer), so you may want to check our instructions for your email client to get the best settings for your program. The new preferred method increases security by encrypting your passwords and emails between you and our server.