February 19, 2016 – A critical vulnerability has been identified in the Linux operating system. This issue affects many of the services running on Linux servers and can result in the server being completely taken over. Most of our infrastructure is based on Linux and as such, we are having to patch this vulnerability as soon as possible. You can read more about the issue in this article if interested. For most updates on Linux, a reboot of the server is not necessary. However, this particular vulnerability affects many services, some of which cannot be restarted without a reboot. For that reason, we will be doing emergency maintenance which will require updates/reboots of many of our servers. We are scheduling this to happen between 11:00pm Saturday the 20th and 2:00am Sunday the 21st. During this time, some services will be temporarily unavailable including email, web hosting, and offsite backup services. Not all services will be unavailable at the same time, but there will be disruptions periodically during the maintenance window. We will post more updates here as the issue is addressed.
If you have any questions or concerns, please email us at email@example.com or call 256-547-6817.
Update 4:28am February 21, 2016 – Our maintenance went a little longer than planned but all servers should be safe from the vulnerability found in the Linux OS. We also were able to implement some upgrades on our virtual server hosts while we were working on the issue. These upgrades result in faster virtual machines and more features. If you have any issues with your web page which we missed, please email us at firstname.lastname@example.org or call 256-547-6817.
Thank you and we apologize for any inconvenience.
Update 10:15pm February 22 – One of our virtual server hosts did not properly upgrade and we are having to work on that server. It is affecting some VPS machines and websites.
Update 11:00pm February 22 – The server update problem has been corrected and all hosts should again be online and functioning properly.