December 15, 2020 – We began receiving calls about Gmail email not going through starting at about 5:15pm tonight. Failure notices are being returned stating that the server does not like the recipient and that the account does not exist. An example can be found below:
Sent: Tuesday, December 15, 2020 5:01 PM
Subject: failure notice
Hi. This is the qmail-send program at mail.internetpro.net.
I’m afraid I wasn’t able to deliver your message to the following addresses.
This is a permanent error; I’ve given up. Sorry it didn’t work out.
Remote host 220.127.116.11 does not like recipient REDACTED
Remote host said: 550-5.1.1 The email account that you tried to reach does
not exist. Please try
550-5.1.1 double-checking the recipient’s email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d202si206486ybh.359
This seems to be Google having another issue after their earlier problems on Monday. Many users are experiencing issues again. Please note that these problems are not related to our email system and that messages which are bounced in the manner described above will NOT go through. They will have to be sent again when Google resolves their issues.
Update – Google reports that this has been resolved. Again, any emails bounced during this outage will need to be resent. This is not an issue with our delivery system and is entirely on Google’s side. We cannot control the delivery of those bounced emails. For a status report, please see this status page.