Our email server was put on a couple of blacklists this morning because of a compromised email account being used to send out spam. We have disabled the offending account and have requested that our server be delisted from the appropriate blacklists. Usually, it takes around 1-2 hours for all of the servers using these lists to refresh their listings. Between now (8:00 am) and the next couple of hours, it is possible that our customers may see some messages rejected because of this listing. In most cases, the sender will receive a “failure notice” quickly after the email is sent. If one of these is received, we recommend waiting an hour or two and attempting to send the message again.
We apologize for any inconvenience this causes. If you have any questions, please contact us at email@example.com or call 256-547-6817.
Update Sept. 19, 2013 – This happened again, and we expect to be off all of the major blacklists by 5:00pm on Sept 19.