October 22, 2013 12:15pm – We are getting numerous calls from customers of Network Solutions, LLC. Apparently, they are experiencing a large outage that is affecting many customer web sites and services. Their main homepage is also unavailable, so many people looking for answers are coming across our page and contacting us. Please note that although we are an internet provider, Network Solutions, LLC is an entirely different company and we have no control over their systems. We will, however, try to provide updates here as we get them. If you would like to try to call them, their number is 1-800-333-7680.
We see that they are posting updates via their Facebook account at http://www.facebook.com/networksolutions. As of this writing, there is a post about email issues yesterday, but no mention of the large outage.
They are also posting updates on Twitter at http://www.twitter.com/netsolcares. According to their latest status: “Service Alert: We are aware that some Customers are experiencing issues with websites. Our Team is working on the issue. Please stand by.”
Update 1:35pm: Their Twitter account has been updated to say “We’ve experienced an incident on Network Solutions DNS, and we’re in the process of restoring services. Thx 4 your patience.”
Update 5:00pm: They have not posted any new updates on Twitter or Facebook, but the http://www.networksolutions.com page is now online, so we assume they are making some progress. We will consider this issue resolved unless we hear something further.