We will be performing maintenance on our systems starting Friday, January 22nd at 5:00 PM CST until 12:00 AM CST Sunday, January 24th. During this window we will be upgrading our systems and applying patches to our hosted solutions servers. Web hosting and Cloud storage services will be affected and may be down for extended periods of time.
These changes are necessary to maintain the best security and performance possible for our customers. We apologize for any inconvenience this may cause. If you have any questions please feel free to call us at 256-547-6817.
Update 5:30pm January 23, 2016 – Major upgrades to our infrastructure have been put in place. If you see any issues getting to sites or services on our network, please contact us at 256-547-6817 (hit 8 for support if it is after hours) or email us at firstname.lastname@example.org. We have done our best to check services to make sure everything is working properly, but there are many servers/services involved so it is possible that something was overlooked. We have also made enormous upgrades to our Netsol Cloud offerings and we will be detailing those in another post as soon as the upgrades are complete.
Update 7:25pm – There was an outstanding issue which caused some email from outside our domain to be delayed. No email was lost, and the issue has been corrected. Any email which was delayed should be delivered normally within the next hour or so.
Update 8:45pm – We found another issue which caused some traffic problems for about 20 minutes at around 7:50. They have been addressed and another outstanding bug affecting a small number of email customers has been squashed.
Update 9:20pm – FTP services to web servers are being negatively affected. We are working to resolve that issue.
Update 10:20pm – FTP services were always working in Active mode but Passive mode was not working properly. As of now, both modes are working on all servers.