September 19, 2022 – Some VOIP customers are reporting that their main line is going to their failover number. We have been able to work around this issue by pointing the failover to another number on the trunk. Another fix is to re-register the trunk, which can be done by a reboot or upgrade of the system. The 3CX company has released an upgrade today which will accomplish the reboot. Please let us know if you are experiencing this issue and we will initiate an upgrade/reboot of your system to clear the problem.
Update 1:15pm – We have been told that a change has been made upstream and that the issue should be resolved. If you are still seeing this, please let us know.
Note: The 3CX PBX update to 18.5 has been released and most systems will update on Wednesday. This is unrelated to the above issue.