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So far tnolen has created 307 blog entries.

NetSol Cloud Desktop Client Updated

The desktop sync client for NetSol Cloud has been updated.  If you already had the latest client, you probably already know this as the client would have alerted you to the available update.  The update mechanism in this new version is improved and will do future updates automatically (depending on OS version).   See below for more details and for information on other changes:

  • [Feature] Provide information about the current connection’s encryption and SSL certificate chain in the account dialog
  • Handle Windows LNK files correctly  (these are shortcut icons)
  • Detect remove and renames in read only shared and restore removed files there
  • Preserve permissions of local files
  • Apply network limit changes to active sync run
  • Several bugfixes

 

For the autoupdater in the new version, see below for descriptions of the feature as pertaining to your operating system:

Windows

ownCloud client will check for updates and download the update if one is available. You can view the status under Settings -> General -> Updates. If an update is available and has been successfully downloaded, ownCloud Client will start a silent update prior to its next launch and then start itself. If the silent update fails, the client offers a manual download.

The user needs to be able to attain administrative privileges to successfully perform the update.

Mac OS X

If a new update is available, ownCloud client will ask the user to update to the latest version using a pop-up dialog. This is the default for Mac OS X applications which use the Sparkle framework.

Linux

Since distributions provide their own update tool, ownCloud Client on Linux will not perform any updates on its own. It will, however, check for the latest version and passively notify the user (Settings -> General -> Updates) if an update is available.

Preventing Auto Updates

In controlled environment such as companies or universities, the auto-update mechanism might not be desired as it interferes with controlled deployment tools and policies. In this case, it is possible to disable the auto-updater entirely:

Windows

There are two alternative approaches:

  1. In HKEY_LOCAL_MACHINE\Software\ownCloud\ownCloud, add a key skipUpdateCheck (of type DWORD) with the value 1 to the machine. This key can be manually overrideen by the same value in HKEY_CURRENT_USER.
  2. In HKEY_LOCAL_MACHINE\Software\Policies\ownCloud\ownCloud, add a key skipUpdateCheck (of type DWORD) with the value 1 to the machine. Setting the value here cannot be overridden by the user and is the preferred way to control the updater behavior via Group Policies.

Mac OS X

You can disable the update check via a system-wide .plist file located at /Library/Preferences/com.owncloud.desktopclient.plist. Add a new root level item of type bool and the name skipUpdateCheck and set it to true. You can also just copy the file owncloud.app/Contents/Resources/deny_autoupdate_com.owncloud.desktopclient.plist` to /Library/Preferences/com.owncloud.desktopclient.plist.

Linux

Since there is no updating functionality, there is no need to remove the check. If you want to disable the check nontheless, open a file called /etc/ownCloud/ownCloud.conf and add the following content:

[General]
skipUpdateCheck=true
2014-03-27T16:42:19-05:00February 14, 2014|Documentation, NetSol Cloud, News and Updates|Comments Off on NetSol Cloud Desktop Client Updated
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Early Closing – Updated Feb. 13

February 12, 2014 – As the weather continues to be dangerous, we are again being forced to allow our staff to leave early for their safety.  Our main office will be closing at 1:30pm today.  Phones will remain open and our technicians will be responding to calls which can be handled remotely.  We will post an update about our opening time in the morning around 7:00am.  We do apologize for the inconvenience.

February 13, 2014 –  Our office will be opening at the regular time of 8:00am this morning.  There are still some travel problems, so we may not be able to dispatch to all customers, but we will be doing our best to handle all calls.

 

2014-02-13T12:48:43-06:00February 12, 2014|News and Updates|Comments Off on Early Closing – Updated Feb. 13
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Delayed Opening

February 11, 2014 – Our area is under a Winter Storm Warning and we have decided to delay opening until 9:30am for the safety of our staff.  Right now, much of the area is just wet, but according to the weather service, the freezing line is moving south and there is potential for hazardous travel conditions.  We will continue to evaluate the situation, but it looks like we will be able to open after this short delay.  We will continue to post updates here as there may be issues later today and tomorrow.

Our technicians will be responding to call and emails.  If you need to contact us, please call 256-547-6817 or email us at support@internetpro.net.

2014-02-11T12:54:28-06:00February 11, 2014|News and Updates|Comments Off on Delayed Opening
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Comcast Outage

January 30, 2014 – 6:25am – It looks like Comcast is having an area wide outage that is affecting internet, TV, and their phone service.  We do not yet know the extent of the outage but we are working to find out more information. We will be posting further updates here as we get them.

Update 7:25am – They are aware of the problem and have a preliminary estimated time to repair set at 10:30am.  However, this time was just set by their automated system and means that no technicians have actually evaluated the issue just yet, so it is most likely not a good estimate.

Update 7:50am – The Comcast system seems to be back online across the area.

 

2014-01-30T13:53:09-06:00January 30, 2014|News and Updates|Comments Off on Comcast Outage
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Office Closing Due to Weather

January 28, 2014 – Due to inclement weather conditions and for the safety of our staff, we have elected to close our office. Our phones will still be monitored by our technicians. However, our main office location will be closed for dropoffs, pickups, and other business. We expect to be able to reopen tomorrow (Wednesday) at our normal time of 8:00am. We do apologize for any inconvenience this may cause.

Update – 2:45pm – We are no longer sure we are going to be able to open at 8:00am tomorrow. Conditions continue to deteriorate. We will post updates as we have them.

Update – 4:45pm – January 28, 2014 – We have made the decision to postpone opening of our office until at least 10:00am. We will be reevaluating road conditions in the morning and will post another announcement around 8:00am.

Update – January 29, 2014 –  The roads in our county are still deemed “impassible” by the Emergency Management Agency.   It does not look like that will change by 10:00, so our office will be closed for today.  However, our technicians will still be available by phone for support.  We do understand that many of our customers are not affected by this weather, so we will do our best to handle your technical issues via phone.  Unfortunately, for the safety of our staff, we will not be able to dispatch technicians onsite today.   We will be evaluating the situation later today and/or tomorrow morning.  We will continue to post updates here.

Update – January 29, 2014 5:15pm – We are planning on opening our main office at 10:00am tomorrow (Thursday).   We will have staff manning the phones at 8:00am.  If conditions are still bad, we may end up not opening the main office until later, but we will post updates here.  There will be some customers who are scheduled for service calls who we will not be able to reach.  We will be rescheduling those calls.

Update – January 30, 2014 6:30am – The Comcast outage is affecting our phone system and the ability of our technicians to field phone calls from home.  We are working to find a solution to the problem but in the mean time, our phones will be unmanned and calls we will be checking our voicemail system to return calls as quickly as possible.  While our phone system is out, we also recommend emailing us at support@internetpro.net.

Update – January 30, 2014 7:50am – Comcast is back online and our phone system is back to normal.  We will have a skeleton crew in our main office by 10:00am.  Our scheduling is still going to be a little behind as we work with a reduced staff and try to handle emergencies first.  However, if you need to come by the office, we will be there.

 

2014-01-30T14:06:56-06:00January 28, 2014|News and Updates|Comments Off on Office Closing Due to Weather
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Mapping NetSol Cloud on Windows 7 or 8

Frequently, people want to access their cloud storage through a mapped drive letter just like they might do a server drive on a local network.  This tutorial will help guide you on mapping a drive letter in Windows 7 and 8 (also 8.1).

There are some limitations with the WebDAV support in Windows, so it is a bit of a chore to make this work.  Once it does, however, you should be set for good.  If you have trouble, please contact us at support@internetpro.net so our technicians can give you help.

1.) Download and install the Microsoft update KB90730 – Web Folders: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=15123

2.) Modify the Windows registry, this will enable Windows to accept basic authentication for SSL and non-SSL shares.
We have provided a registry key HERE which will do this automatically for you. (Just download and run that key) Or, you can do it manually following these instructions (skip to step 3 if you use our automatic key)

 

2a) Start > Search > Type: regedit > Select regedit
2b) The registry key of interest to find is: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters
2c) Select BasicAuthLevel (if it does not exist, create the key)
2d) Change the value to 2.  Select OK > File > Exit

 

3) Reboot Windows

 

4) Map the WebDav folder as a network drive  (Note: This procedure sometimes does not work. If it fails, proceed to step 5)
4a) Using Windows Explorer Select  Computer > Select Map Network Drive.
4b) Choose the drive letter you would like to map
4c) In the Folder blank, use https://cloud.internetpro.net/netsol/remote.php/webdav
4d) Place a check mark next to “Reconnect at logon” and “Connect using different credentials” and hit Finish.  If it maps, you should be good to go and you can stop here.

 

5) If step 4 did not work, follow these instructions to create a batch file to map the drive for you.
5a) Download the batch file HERE.  Save the file.
5b) Edit the batch file by right clicking the file and choosing Edit.
5c) Change “N:” to whatever drive letter you want to use.  Replace “username” with your NetSol Cloud username and “password” with your NetSol Cloud password
5d) Save and exit the file.
5e) To test the file, double click on it.  The drive letter should map correctly.  Click on Start > Computer to verify a mapped drive is present.
5f) Now, right click the file and choose Cut.
5g) Click Start > All Programs.
5h) Right Click on Startup and choose Open  (not Open All Users)
5i) A new window will open.  Right click inside that window and choose Paste.  The netsolcloud.bat file should be placed in that window.

 

6) Reboot windows and confirm that your mapped drive is still present.
NOTE:  We have seen cases where antivirus and/or antispyware software prevents batch files from running on startup.  If this is the case, you may have to contact your antivirus vendor to find out how to add an exception.  Alternatively, you can leave the netsolcloud.bat file on your desktop and click it manually when logging in to reconnect your mapped drive to NetSol Cloud.
2014-01-03T18:45:38-06:00January 3, 2014|Documentation, FAQ, NetSol Cloud|Comments Off on Mapping NetSol Cloud on Windows 7 or 8
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NetSol Cloud Updates

We’ve update the NetSol Cloud with some major fixes.   This release includes the following changes:

  • Collaborative editing of documents
  • User management interface fixes
  • Performance improved significantly over older versions
  • Overall file-handling is faster and more optimized
  • Allow numeric group names
  • Improved IE compatibiliy
  • Sharing permission interface fixes
  • Small visual fixes
  • File scanner fixes to handle deleted files correctly
  • User avatars
  • Better file conflict handling
  • File previews

 

The collaborative editing is an especially important development.  The documents can be created from within the web-interface or existing documents can be uploaded. Sharing and editing can be done securely in the browser and be shared inside NetSol Cloud or via a public link. Users that have an account on the same server can be invited or public invitations can also be sent be email. The editing works on top of normal ODF files that are stored in NetSol Cloud.  ODF documents are Open Document Format which can also be edited by programs such as OpenOffice.org, LibreOffice, or Microsoft Word.   This editing is done in real-time so your changes can be seen by the other party AS THEY HAPPEN.

 

We’ve also posted an update to the NetSol Cloud Sync Clients.   You can find the new clients on our Sync Clients Page. Changes for the client program include:

  • Fixed error display in settings/status dialog, displays multi line error messages now correctly.
  • Wait up to 30 secs before complaining about missing systray
  • Fixed utf8 issues with basic auth authentication
  • Fixed remote folder selector, avoid recursive syncing
  • Handle and display network problems at startup correctly.
  • Enable and disable the folder watcher during syncs correctly.
  • Fix setting of thread priority.
  • Fixed file size display.
  • Fixed various folder wizard issues
  • Made “Sync started” message optional
  • Fixed shutdown, avoid crashed config on Windows
  • Pop up config wizard if no server url is configured
  • Settings: calculate sidebar width dynamically
  • Fixed a crash if sync folders were removed
  • Do proper resync after network disconnect
  • Allow to sign in and out
  • Ask for password if missing
  • Introduce activity view
  • Introduce black list for files which could not be synced
  • Numerous fixes and code cleanup

We recommend updating to the lastest desktop sync client.  If you have any questions about these upgrades, please contact us at 256-547-6817 or support@internetpro.net.

 

2013-12-26T23:00:45-06:00December 26, 2013|NetSol Cloud, News and Updates|Comments Off on NetSol Cloud Updates
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WordPress Updates

We’ve updated our managed WordPress sites to a new version (3.8).

Here is the press release regarding the new version:

WordPress has gotten a facelift. 3.8 brings a fresh new look to the entire admin dashboard. Gone are overbearing gradients and dozens of shades of grey — bring on a bigger, bolder, more colorful design!

about-modern-wordpress

Modern aesthetic

The new WordPress dashboard has a fresh, uncluttered design that embraces clarity and simplicity.

Clean typography

The Open Sans typeface provides simple, friendly text that is optimized for both desktop and mobile viewing. It’s even open source, just like WordPress.

Refined contrast

We think beautiful design should never sacrifice legibility. With superior contrast and large, comfortable type, the new design is easy to read and a pleasure to navigate.

WordPress on every device

responsiveWe all access the internet in different ways. Smartphone, tablet, notebook, desktop — no matter what you use, WordPress will adapt and you’ll feel right at home.

High definition at high speed

WordPress is sharper than ever with new vector-based icons that scale to your screen. By ditching pixels, pages load significantly faster, too.

Admin color schemes to match your personality

colors

WordPress just got a colorful new update. We’ve included eight new admin color schemes so you can pick the one that suits you best.

Color schemes can be previewed and changed from your Profile page.

Refined theme management

themesThe new themes screen lets you survey your themes at a glance. Or want more information? Click to discover more. Then sit back and use your keyboard’s navigation arrows to flip through every theme you’ve got.

Smoother widget experience

Drag-drag-drag. Scroll-scroll-scroll. Widget management can be complicated. With the new design, we’ve worked to streamline the widgets screen.

Have a large monitor? Multiple widget areas stack side-by-side to use the available space. Using a tablet? Just tap a widget to add it.

Twenty Fourteen, a sleek new magazine theme

The new Twenty Fourteen theme displayed on a laptop. tablet and phone

Turn your blog into a magazine

Create a beautiful magazine-style site with WordPress and Twenty Fourteen. Choose a grid or a slider to display featured content on your homepage. Customize your site with three widget areas or change your layout with two page templates.

With a striking design that does not compromise our trademark simplicity, Twenty Fourteen is our most intrepid default theme yet.

2013-12-23T21:22:06-06:00December 23, 2013|News and Updates|Comments Off on WordPress Updates
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IMAP issues in Outlook 2013 and Office 365

It has come to our attention that many Outlook 2013 and Office 365 users are having issues within synchronizing IMAP folders recently. This appears to be happening across all hosts due to a recent update that Microsoft has pushed out to all of its users.

What causes the issue?

This issue is caused by installing one of the following updates that have been pushed out by Microsoft on 11/12/13:

KB2837618 or KB2837643

If you have not already done so, please avoid this update for a bit until Microsoft corrects the issue. If you cannot avoid the update, we will provide you with further steps regarding a temporary fix for the issue.

What does this issue affect?

This issue with Microsoft Outlook 2013 and Office 365 will cause IMAP folders to not successfully synchronize, therefore inhibit your ability to receive new mail to your inbox.  Restarting Outlook temporarily fixes the issue.

How do I fix this issue?

There are a few ways to resolve the issue:

Option 1) Uninstall the recent updates (KB2837618 or KB2837643)

One option is to remove the recent update that has been pushed out by Microsoft to Outlook 2013 and Office 365 users. To do so, complete the following steps:

  1. Open your Start menu and click visit your Control Panel.
  2. Click Programs and Features
  3. Click View Installed Updates
  4. Locate either the KB2837618 or KB2837643 updates and remove them.

Option 2) Disable the “Show only subscribed folders” option in Outlook

There have been reports that the problem can also be resolved by removing the setting that states to show only subscribed folders in Outlook. To do so, complete the following steps:

  1. Under the “Folder” tab, right of the “Favorites” tab, click “IMAP Folders”
  2. Outlook should open a dialog box with IMAP folders.
  3. There is a checkbox that says, “When displaying hierarchy in Outlook, show only the subscribed folders.” Uncheck that box.
  4. Force sending/receiving within Outlook and everything should synchronize up properly.

Option 3) Changing the root folder path

Visit your Account Settings, then Advanced for the mail account that you are having trouble with. This can be located at one of the following:

  1. Go to Change Account>More Settings>Advanced Tab
  2. File>Account Settings>Account settings>Change…>More Settings…>Advanced
  3. In the Folders option, look for “Root folder path” and enter “Inbox”.
  4. Save your settings and force a Send/Receive

 

2013-11-25T17:30:46-06:00November 25, 2013|Documentation, FAQ, News and Updates|Comments Off on IMAP issues in Outlook 2013 and Office 365
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Cryptolocker Virus

We wanted to help make people aware of this very dangerous virus.   It destroys your documents and will affect not just the infected computer, but also mapped network drives as well.  We have seen a few of our customers get infected with this and have had to restore from backup each time.  There is no way to recover the files encrypted by this virus.   Below is a document published by US-CERT, the United States Computer Readiness Team.  It outlines how this virus is distributed, what it does, and how to prevent infection.

 

NCCIC / US-CERT

National Cyber Awareness System:

11/05/2013 10:58 AM EST
Original release date: November 05, 2013 | Last revised: November 13, 2013

Systems Affected

Microsoft Windows systems running Windows 8, Windows 7, Vista, and XP operating systems

Overview

US-CERT is aware of a malware campaign that surfaced in 2013 and is associated with an increasing number of ransomware infections. CryptoLocker is a new variant of ransomware that restricts access to infected computers and demands the victim provide a payment to the attackers in order to decrypt and recover their files. As of this time, the primary means of infection appears to be phishing emails containing malicious attachments.

Description

CryptoLocker appears to have been spreading through fake emails designed to mimic the look of legitimate businesses and through phony FedEx and UPS tracking notices.  In addition, there have been reports that some victims saw the malware appear following after a previous infection from one of several botnets frequently leveraged in the cyber-criminal underground.

Impact

The malware has the ability to find and encrypt files located within shared network drives, USB drives, external hard drives, network file shares and even some cloud storage drives.  If one computer on a network becomes infected, mapped network drives could also become infected. CryptoLocker then connects to the attackers’ command and control (C2) server to deposit the asymmetric private encryption key out of the victim’s reach.

Victim files are encrypted using asymmetric encryption. Asymmetric encryption uses two different keys for encrypting and decrypting messages. Asymmetric encryption is a more secure form of encryption as only one party is aware of the private key, while both sides know the public key.

While victims are told they have three days to pay the attacker through a third-party payment method (MoneyPak, Bitcoin), some victims have claimed online that they paid the attackers and did not receive the promised decryption key.  US-CERT and DHS encourage users and administrators experiencing a ransomware infection NOT to respond to extortion attempts by attempting payment and instead to report the incident to the FBI at the Internet Crime Complaint Center (IC3).

Solution

Prevention

US-CERT recommends users and administrators take the following preventative measures to protect their computer networks from a CryptoLocker infection:

  • Do not follow unsolicited web links in email messages or submit any information to webpages in links
  • Use caution when opening email attachments. Refer to the Security Tip Using Caution with Email Attachments for more information on safely handling email attachments
  • Maintain up-to-date anti-virus software
  • Perform regular backups of all systems to limit the impact of data and/or system loss
  • Apply changes to your Intrusion Detection/Prevention Systems and Firewalls to detect any known malicious activity
  • Secure open-share drives by only allowing connections from authorized users
  • Keep your operating system and software up-to-date with the latest patches
  • Refer to the Recognizing and Avoiding Email Scams (pdf) document for more information on avoiding email scams
  • Refer to the Security Tip Avoiding Social Engineering and Phishing Attacks for more information on social engineering attacks

Mitigation

US-CERT suggests the following possible mitigation steps that users and administrators can implement, if you believe your computer has been infected with CryptoLocker malware:

  • Immediately disconnect the infected system from the wireless or wired network. This may prevent the malware from further encrypting any more files on the network
  • Users who are infected should change all passwords AFTER removing the malware from their system
  • Users who are infected with the malware should consult with a reputable security expert to assist in removing the malware, or users can retrieve encrypted files by the following methods:
    • Restore from backup,
    • Restore from a shadow copy or
    • Perform a system restore.

References

Revision History

  • Initial
  • November 13, 2013: Update to Systems Affected (inclusion of Windows 8)
2013-11-14T00:12:03-06:00November 14, 2013|News and Updates|Comments Off on Cryptolocker Virus
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