News and Updates

WordPress Upgrades

Friday June 22, 2012 – As part of our full service hosting, we will be upgrading WordPress-based sites on our servers to the new 3.4 version which was released a few days ago. We wanted to wait a few days to make sure there were no critical bugs. During the upgrade process, the sites will go into “maintenance mode” and the site will be unavailable. The maintenance mode usually lasts less than 30 seconds as the upgrade is applied. We will check to make sure the site seems to be working once the upgrade is complete, but we do recommend that users thoroughly check over their sites to make sure the upgrade did not cause any issues. We will post an update here when we have completed the upgrade on all sites.

Update: 5:45pm – All WordPress sites have been updated without incident. If you have any questions or concerns about the updates, please contact us at 256-547-6817 or support@internetpro.net.

Update: Thursday, June 28, 2012 – WordPress has produced a maintenance release for the new version. We will be applying that today. It is version 3.4.1 and contains 18 fixes to the 3.4 version.

Update: Monday, July 2, 2012 – OK, it took aus a little longer than we thought, but all of the sites have been updated now. If there are any issues, please contact us as usual.

tnolen2012-07-02T21:21:10-05:00June 22, 2012|Internet, News and Updates|Comments Off

Comcast Issue

June 11, 2012- Comcast users in the Downtown Gadsden area may be experiencing intermittent service disruptions due to an Outage affecting our node. Comcast let us know that the issue is being caused by a downstream receiver malfunction and have an ETR (Estimated time of Restoration) of 3:14 PM. We will continue to post updates as we get more information.

revans2012-06-11T16:54:19-05:00June 11, 2012|News and Updates|Comments Off

James Spann Endorsement

In Alabama, people know that you had better do what James Spann says, or it could mean losing your life. Now, he says you should use our services at Network Solutions, Inc. for your web design and hosting! Far be it from us to stand in the way of your health and safety, so come to our office or give us a call and let us know what we can do for you. Remember, we offer all kinds of services from networking business and home computers, to computer sales and service, to web design and hosting, to cloud storage and backups and MORE. Call us at 877-886-6868 for more information or email support@internetpro.net.

tnolen2012-06-04T22:21:38-05:00June 4, 2012|News and Updates|Comments Off

NetSol Cloud Updated

We have updated our NetSol Cloud offering with some new features to make it even more useful! In addition to fixing bugs and improving performance, we’ve added these features:

Versioning – Now as you make changes to your files, the Cloud keeps track of the version so you can revert back to previous ones
Drag and Drop Upload – Instead of hitting the upload button and browsing to the file you want to send, you can now just drag files into the browser to send them to the cloud
Tasks – Integrated To Do list
Calendars – Now you can share your calendar with other users!
Desktop Sync Clients – Now, you can have a copy of your data on your computer as well as in the NetSol Cloud so you can use your files offline
Other Enhancements – Improvements to the Gallery, notifications when files are shared, and many others!

We will be releasing more documentation with detailed usage instructions so you can start taking advantage of these new features soon. However, if you need any help, please contact us at 256-547-6817 or support@internetpro.net.

tnolen2012-06-11T21:12:52-05:00May 30, 2012|Internet, NetSol Cloud, News and Updates|Comments Off

Email Server Blacklisted

May 29, 2012 8:30am — It looks like our email server has been blacklisted by SORBS and Spamcop. We had a user whose computer was compromised and was sending out thousands of Viagra emails. We have blocked the account and are working on getting the server delisted from the spam blacklists. In the mean time, our customers may see some of their email returned because of the blacklisting.

Update 9:15am — Our server has been removed from the Spamcop list, which is the one used by most ISPs. We are still working on SORBS, but very few providers utilize that list because of the large number of false positives, so we do not expect any issues for our customers from this point.

tnolen2012-05-29T14:27:01-05:00May 29, 2012|News and Updates|Comments Off

Power Outage

May 16, 2012 – A major power outage hit downtown Gadsden at approximately 10:35 PM and lasted until 11:17PM. Our generators took over so we didn’t have any major issues. However, one our our virtual server network attached server (NAS) devices lost power due to a misconfigured UPS. As a result some virtual machines went down until the NAS power was restored. All machines are online and running now. There were some filesystem errors, which may affect some customer servers/sites. If there are any questions, please contact us at support@internetpro.net or call 256547-6817.

Update – May 17, 2012 – It seems that some databases were corrupted because of the power failure. This caused a few websites to go offline as well as the alternative webmail interface. We restored the affected databases from backup and all is working now.

tnolen2012-05-17T13:59:30-05:00May 17, 2012|News and Updates|Comments Off

Scam Alert

May 11, 2012 – We have heard of several reports of people in the area being called by “technicians” working for several companies. These “technicians” have generally been foreign with very heavy accents. The scammers are telling people that their computers are infected with viruses. They ask if your computer is running slow as “proof” that what they are saying is true. Since almost all computers run slow at times, people generally agree that something bad is happening. The scammers then direct the target to a web site which allows the technician to take over the computer. They “find” infections and try to sell $250 or so worth of software and services to clean it up. We are not sure if these scammers are also placing other software such as keyloggers on the computers or stealing data, but we are recommending anyone who has worked with one of these scams to format and reload their computers as a precaution.

The best course of action if you suspect your computer may be infected is to take it to someone you trust like the folks at Network Solutions, Inc. 🙂

tnolen2012-05-11T17:30:55-05:00May 11, 2012|News and Updates|Comments Off

iFoye Updated

We are happy to announce that we have released a new version of iFoye. The new version is 4.6 and brings many new fixes and several new features. Many of the new features and fixes are only apparent to the technicians working on your system. However, one of the major new features is that the system is now much faster, which will allow our technicians to complete the job more quickly. The new version also brings an enhanced chat client and the ability for our technicians to disable your keyboard and mouse if needed to prevent errant keystrokes or button clicks.

We are proud of this new tool and look forward to being able to better assist our customers.

tnolen2012-04-11T21:31:21-05:00April 11, 2012|News and Updates|Comments Off

Updates

Date – 04/02/2012 – We are about to begin updating our Debian servers to the new distribution. This is something we must do because the distribution we are currently running has been deprecated and is no longer supported with security updates. We generally try to wait as long as possible between upgrades as changing distributions will sometimes have an adverse affect on some hosted web pages. We will endeavour to test all of the pages we can, but we cannot test every function of every site we host, so there may be some breakage we do not find. If you have a website which ceases to function or starts to display an error, please contact us at support@internetpro.net or call us at 256-547-6817 to let us know. We should be done with updating all of the distributions by Friday, April 6.

As part of the upgrades, we will also cease support for ColdFusion web sites. The version of ColdFusion currently installed on our servers will not run with the distributions, and we do not currently host enough ColdFusion sites to justify purchase of the new version. We will work with those customers who currently have ColdFusion based sites to convert them to PHP or to move them to other hosts. We do apologize for any inconvenience this may cause. Our last ColdFusion server will be shutdown on or before April 30, 2012 (before the 30th if all sites have been removed).

Again, if there are any concerns or questions, please don’t hesitate to contact us at support@internetpro.net or by phone at 256-547-6817 or toll free at 877-886-6868.

Update – 04/04/2012 – A glitch in one of the upgrades caused a database server to not respond for about 30 minutes. Our home page was affected as were a few customer sites. We apologize for any inconvenience this may have caused.

Update – 04/10/2012 – All servers have been updated. Our staff is doing a check of hosted sites, but we cannot manually check all functionality of all sites, so if you do find an error or problem on a page we host, please call us at 256-547-6817 or email support@internetpro.net.

tnolen2012-04-10T10:34:17-05:00April 2, 2012|Internet, News and Updates|Comments Off

Verizon 3G Outage

March 14, 2012 – Verizon seems to be experiencing a rather large data outage that is affecting Alabama, Georgia, and several other states. We’ve received word that is may be as late as 11:00pm before the issue is resolved. Another story online about the outage can be found at http://wirelessandmobilenews.com/2012/03/iphone-verizon-3g-northeast-mid-atlantic-data-outage-fix.html. Some people are reporting it only affecting iPhone users, but our staff can definitely confirm that Android is also having an issue.

Update: Apparently, the issue affecting other states (like Philadelphia) was actually separate from the problems in Alabama and Georgia. It looks like everything had been restored by about 8:00pm. We have heard that the issue was a switch in Birmingham, but that is unconfirmed.

tnolen2012-03-23T20:08:37-05:00March 14, 2012|News and Updates|Comments Off