Comcast has a node outage in downtown Gadsden. The outage is affecting about 300-500 of their customers. It is also affecting our phone system so our support lines are down. However, our failover system is still functional so messages left on the system will receive be received by our technicians. As of 3:30pm Comcast’s estimated time to repair (ETR) is 7:00pm.
We will continue to post updates online here as we receive them. Our support staff can also be reached by emailing us at firstname.lastname@example.org.
UPDATE May 12, 2013 4:00PM – The issue seems to have been resolved for now. We will post additional updates as we receive them from Comcast