January 30, 2024 – 2:00pm – We started receiving reports of some users having trouble reaching email, web, and/or cloud services about 1:45pm. All servers/services in our datacenter are responding normally, but we are detecting a lot of route changes upstream. This is especially affecting Spectrum, Comcast, and AT&T customers. We have seen improvement, but there are a LOT of routes on the internet, and it does take time for those to settle out. When repairs occur, the routes are changed again which can cause additional connectivity issues.
Customers are currently seeing slow page loads and possible timeout errors with sending or receiving email. This is an issue “upstream” of us, so we have no control over it. It is very similar to a traffic jam on the interstate and the authorities need time to clear it out.
We will be posting updates here as we find out more information.
Update 4:15pm – This does not seem to be improving as we had earlier thought. It seems to be an ongoing hardware issue between “peers” upstream. We are working with the providers to get information about an estimated time to repair.
Update 5:30pm – Things seem to have cleared up. If you are still having issues, please let us know by emailing firstname.lastname@example.org.
Update February 4, 2024 -10:00am – This problem has cropped up again and seems to be a systemic issue with the interconnections of providers being overloaded. We’re working on getting updates (again).
Update 10:50am – A fix has been implemented and we are monitoring the results.