January 4, 2023, 7:30am – Last night at approximately 12:45am through 1:15am, we experienced a large service interruption because of upstream issues centered around Atlanta, Ga.   This morning, some connectivity issues continue as routing is dynamically changing at the large provider networks.  We are experiencing intermittent connection issues as routes are shifted around problems on the internet.  It looks like most of this was caused by last night’s storms, but we have not received any confirmation about the problems as yet.   We can confirm that the issues are NOT happening in our datacenter and are outside of our direct control.   We are seeing problems affecting both voice and data.   We will be posting updates here as we get them.

Update 8:45am – It looks like things are improving now.   We are seeing normalization of connectivity.  There are still some localized outages which are most likely storm related.  We are working on those as we can.


Update January 30th, 4:00am – It is with great pleasure that I announce that AT&T has declared this ticket closed as of this morning, a mere 26 days after it being opened.   This closing of the ticket was our FIRST communication on the issue.  Great job as always AT&T!  Go team!


If you have any questions or are still affected by this, please email us at support@internetpro.net, text or call us at 256-547-6817, or use the chat window on this page to let us know.