March 26, 2021 7:00AM – Service to all Sparklight fiber customers in the Gadsden, AL area is down. Part of the fiber plant that services the Gadsden area was severely damaged in the tornado that went through the Wellington/Ohatchee area. We will update this post as more information becomes available to us.
Update March 27 9:15am – Sparklight still does not have an estimated time to repair. We believe this will be an extended outage possibly lasting several days. We recommend implementing your business continuity plan if you do not have a backup internet source. Please contact us if you need assistance with this.
Update 10:45am – Message from our contact at Sparklight “I was just informed that fiber service to your area has now been restored albeit temporary. Please note that the area where it was damaged is still undergoing major construction. In fact our service is already working even before new power poles have been installed. I just wanted to let you know that information in the event that the service goes off again due to another cut by all of the equipment in the area. Thank your for your patience during this devastating event.”
If you have any questions, please contact us at 256-547-6817 or firstname.lastname@example.org.