June 7, 2019 – Hot on the heels of the issues yesterday, we’ve experienced an issue with our hosted Exchange services. Our engineers have isolated the problem, which is again a failed piece of hardware. We are in the process of replacing that equipment. We do believe that the hardware failure from yesterday damaged a few items including ports on servers and routers also connected to the failed switch. We will be announcing a maintenance window to address some of these redundant hardware items in the near future.
Update – The issue was more complex than initially thought (sounds familiar). We have restored service but are still working on the issue. Service may be interrupted again.
Update 11:02am = Service has been fully restored. If you are on hosted Exchange and are still having issues, please let us know by support chat, email firstname.lastname@example.org or call 256-547-6817.
Update June 9 8:50pm – An issue with outgoing email was found and fixed. Some emails sent since the earlier issue may have been delayed or failed. If they were delayed, you will get a notice as such. Failures will also be sent back to the sender. This only affects email being sent FROM our servers. Email coming TO our servers was not affected.