Phone Lines Out

by tnolen
/
Comment Closed

We are experiencing some trouble with our phone lines at the moment.  We are not able to dial out from our office, and some people dialing in are receiving a message that says “You have reached a non-working number.”  The issue seems to be related to our 256-547-6817 and 256-547-6868 numbers.

If you need to get in touch with us, please call our toll free number 877-886-6868 as an alternate number or email us at support@internetpro.net.

We apologize for any inconvenience and are working with our telephone provider to rectify the issue.

 

Update: 1:00pm – We are now able to dial out from our office.  We’ve been informed that the issue has to do with Verizon, who carries our voice traffic.   Our outgoing calls have been routed through a different carrier now.   Our 877-886-6868 comes in over a different carrier as well, so it is still working too.

Update: 3:15pm – We’ve been notified that the problems with Verizon have been resolved.  We have received a few calls so it seems to be working.  If you have trouble, try our 877 number – 877-886-6868 but be sure to let us know you had problems if you are calling in. Thanks!