May 7, 2022 – It has come to our attention that some customers are having trouble receiving calls. Last night, around 10:30pm CDT, Siptrunk.com apparently had some sort of outage. We did notice that most customer phone systems lost registration to the service. However, after about 45 minutes, systems re-registered and seemed to be normal. This morning, we are finding that the phone systems are able to make calls out, but that something we assume is related to the outage is preventing calls from coming in. Customers with failover options in place at Siptrunk.com are receiving calls using those options. This also affected our office. The solution is to force the phone system itself to re-register with the Siptrunk.com trunk. Another option would be a reboot of the phone system itself. We are in the process of proactively connecting to customer systems to re-register their trunks, but wanted to post this message in case we missed anyone. This issue does seem to only be affecting customers using 3CX phone systems.
Update: 12:40pm – We continue to see upstream issues. We were in the process of registration of customer phone systems as stated above when registration was lost again on many of them. Siprtrunk.com states that they are having “routing problems with gw1.siptrunk.com” but we are now seeing an invalid certificate at https://login.siptrunk.com and we are unable to call them or log in to their page, so there is definitely more going on than just some “routing problems”. We will continue to try to get more information and will post updates here.
Update: 12:55pm – We received this response: “Datacenters are hard down right now.” We’ll let you know anything further as information comes in to us.
Update 1:05pm – New information from Siptrunk.com: “Looks like everything is coming back up. Issues with gw1 are still present.”
Update 1:20pm – Siptrunk.com reports that everything should be back to normal. We are continuing to check customer phone systems to confirm.
Update 1:45pm – Things seem to be returning to normal. We are now seeing systems re-registering themselves instead of having to be done manually. If you are still experiencing issues, please let us know by calling 256-547-6817 and choosing 8 for support if it is during the weekend or emailing firstname.lastname@example.org.