Virtual Server Outage

by revans
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December 19, 2019 – 7′;30pm –We are currently experiencing an outage with one of our virtual server hosts and in the process of investigating the issues.  We will update this post with further information once we have determined the issue.

Update 7:48pm – We’ve determined the host has had a RAM failure.  We are working to correct and are migrating VPS machines to alternate hosts.

Update 8:15pm –Migration is complete and all services should be normal with the exception of hosted Exchange which is experiencing authentication issues related to this outage.

Update 9:20pm –Repairs are complete. Guests are being migrated back to their primary server.

Update 9:45pm – Migration complete.  Everything is functioning normally except for hosted Exchange authentication.  We are working on that now.  No email is being lost – just users are having trouble connecting to mailboxes.  We expect a resolution shortly.

Update 10:20pm – Hosted Exchange recovery took a bit longer than we thought, but it is back online now.  All services should be functioning normally.

 

If you have any questions about this work, please contact us at support@internetpro.net, the chat box to the right of your window, or by calling 256-547-6817 and choosing the option for technical support.