News and Updates

September 21, 2014 – 8:50pm.   We have detected an issue with our main mail server. It is not currently responding to requests.   Our technicians are investigating.   The mail server has been up for over 1600 days without a reboot.   We will be providing updates here as soon as we have more information.

Update:  9:15pm  –  All services have been restored.   We will be watching for problems, but do not expect any.

Update: 9:25pm –   Correction: One service was NOT up and running: SMTP on SSL (port 465).  That has now been restored.

If you have any issues related to the mail server, please contact support by calling 256-547-6817 (not email).

Due to the recent updates to the NetSol Cloud, we are currently experiencing some issues with the system.  These issues may cause the desktop sync software to stop syncing periodically.  Also, users may see blank white pages when going using the web interface.   We are working toward a resolution of these issues and apologize for any inconvenience this may cause.
If you have any questions of concerns, please email us at support@internetpro.net or call 256-547-6817.

Update:  We believe these issues have all been resolved. In addition, we’ve applied an update to fix several other minor issues.  If you are still having trouble, please contact our support team.

We will be performing some important planned maintenance on Friday, August 8, 2014.   This maintenance will include some time outside our normal maintenance window (which is 12am to 3am) because of the scope of work.   The current plan is to have all maintenance tasks finished by 8:00am August 9, 2014.  Many different systems will be affected, but each system should have a relatively short period of downtime.

Some of the tasks to be performed:

• Memory upgrade of one web server to replace failing memory modules
• Maintenance on monitoring system
• Maintenance on new hosted Exchange server
• Many firewall updates to mitigate ongoing DDOS attacks and spam attacks
• Continued migration of sites/services from retiring server
• Upgrade of NetSol Cloud
• Upgrade of webmail
• Modification to smarthost relay

If you have any questions or concerns related to the above maintenance, please call us at 256-547-6817 or email us at support@internetpro.net.

Beginning August 1, 2014, Network Solutions, Inc. will be changing some of the rates we charge customers for service.  This will NOT include any internet related services and only affects onsite service calls and repair work done in our office.  Not all rates will be increasing, but some will be.   We will be moving to a tier-based system with different rates for different tiers of work.   Tiers will be set based on difficulty of work and urgency of need.

We realize that no one wants to see “rate change” as it is usually synonymous with “rate increase” however Network Solutions, Inc. has not increased any labor rates since 1997 although MANY costs have increased between then and 2014.  In order to maintain our high level of service, we have been forced to make these updates and hope our customers will understand.

We appreciate your business and your understanding.

Network Solutions, Inc. is proud to announce that we have expanded our facilities again!  As part of our ongoing growth, we have closed the old annex office located at 1041 Forest Avenue and opened a new annex at 228 South 5th Street next door to our main office (226 South 5th Street).   The new annex is larger and much more convenient due to its proximity to our main office.   We have updated our Contact Page to reflect the staff whose offices are in the annex location.  Our front office has not changed, so when coming to our office for repairs or payments, you will still come to the same entrance you have been familiar with for years.

AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama JAR 1 . 
The work will be performed on 7/13/2014, during the maintenance window of 12:00AM-6:00AM, local time. 
AT&T's goal is to successfully complete the task and restore service within the stated time frame.

Our access provider's engineers will be performing a(n) ROUTING ENGINE AND SWITCH CONTROL BOARD UPGRADE.


If you have any questions or concerns regarding this maintenance, please call 256-547-6817 or email support@internetpro.net.

May 14, 2014 – We have received some reports of our customers not receiving email from Hotmail.com users.  Hotmail bounce messages are not very helpful, so this did take some time to troubleshoot.  We have determined that a large number of Hotmail servers are on several blacklists due to a spam outbreak.  Hotmail is not very forthcoming about their operations, but it looks like some of their servers will be dropped from the blacklists in around 7 hours (about 4:00pm CDT).  We have decided NOT to whitelist Hotmail servers for several reasons: 1) they have thousands of servers, 2) they do not make their server list public, and 3) whitelisting these servers will allow a large volume of spam through to our customers.

Hotmail is really most useful as a “disposable” email account and probably should not be used as a mission critical business account.  We recommend that if you are dealing with someone in business using a Hotmail account, that you suggest to them that they use a different free account for now OR set up a new account with their own domain with a reputable ISP such as Network Solutions, Inc. 😉

If you have any questions regarding our blacklisting decision, please contact us at support@internetpro.net.