News and Updates

This category contains information about events that may affect your service such as maintenance or outages. It also contains announcements on new products releases and enhancements.

Spam System Upgrades

Nov. 3 2010 – Over the past few weeks we have noticed a huge increase in the volume of spam.  Although our system does a great job of recognizing spam messages, we found that it was being overloaded by the sheer volume of messages coming in.  We have seen many instances where our spam scanning had timed out causing spam email to come through untagged.  We have just brought an additional spam scanning server online to address this issue.   We are also making changes to the configurations of our spam servers in the hope that we will get more consistent and accurate spam tagging.

Nov. 4  2010  – The new server is now fully online and operational, sharing the learned spam database with all of the other servers.  In the past, each of our servers had maintained their own independent database, but those are now consolidated.  This consolidation will allow the database to grow faster (taking advantage of all servers at once) and to be the same across all the servers, resulting in more consistent tagging.  We hope everyone enjoys the improvements!

2011-10-25T19:48:46-05:00November 3, 2010|Internet, News and Updates|Comments Off on Spam System Upgrades

Planned Maintenance

AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama
Access Router 1. The work will be performed on 11/18/2010, during the maintenance
window of 12:00AM-6:00AM, local time. AT&T's goal is to successfully complete the
task and restore service within the stated time frame.

We apologize for any inconvenience that you may experience.
We expect service to be impacted somewhat during the maintenance window.

AT&T Engineers will be performing an IOS upgrade.
2011-10-25T19:52:11-05:00November 3, 2010|News and Updates|Comments Off on Planned Maintenance

Planned Maintenance

AT&T Network Engineers will be performing a planned maintenance on
Birmingham-Alabama Access Router 1. The work will be performed on 10/5/2010,
during the maintenance window of 12:00AM-6:00AM, local time. AT&T's goal is
to successfully complete the task and restore service within the stated time frame. 

We apologize for any inconvenience that you may experience.
We expect service to be impacted somewhat during the maintenance window.

AT&T Network Engineers will be performing a router reload.
2011-10-25T19:52:26-05:00September 21, 2010|News and Updates|Comments Off on Planned Maintenance

Internet Outage

Sept 3, 2010 – We are experiencing an outage that started at 4:00pm.  We are working with AT&T on a resolution.  The ticket is currently in the testing stages and we do not know what the upstream issue is.   The problem is definitely outside our network, and we are waiting on news from the upstream providers in order to get an estimated time to repair.

Update 7:50 pm.  Looks like everything is back up. AT&T has still not informed us of what the problem was, but because of the Labor Day weekend they were slower than usual in their response.  We are working on adding an additional provider to add more redundancy since we cannot count on them.

Sept 4, 2010 – AT&T never did contact us about the resolution to the problem and they automatically closed their ticket.  However, this morning we are continuing to experience issues related to this problem.   As of 8:50am, most sites/services are being impacted.  We have re-opened a ticket with AT&T and are hoping they will work on this in a timely manner, but right now it does not seem like they want to work on a holiday weekend.

Update 11:25am  – Finally got some needed info from AT&T.  They have a major fiber cut between Anniston and Talladega due to construction work.   Estimated Time to Repair is 1:00pm CDT.   This issue is affecting a large area.

Update 11:31am – Well, that was quick.  They just told us 1:00, but everything just came online.

2011-10-25T19:52:33-05:00September 4, 2010|News and Updates|Comments Off on Internet Outage

Upgraded Alternate Webmail

We have upgraded our alternate webmail interface.   Our alternate interface can be found at https://webmail.internetpro.net.   We have just upgraded it to the newest version available.  This interface includes several advantages over our traditional interface, including an HTML editor and drag-and-drop ability using AJAX.   However, the alternate interface is not integrated into your email settings or your server-side filtering.  Feel free to try out either interface to see which one suits your needs better.

Update: We have added a button on our home page under the Online Email Center which links to the alternate interface. We hope you enjoy it.

2011-10-25T19:52:40-05:00September 2, 2010|News and Updates|Comments Off on Upgraded Alternate Webmail

Phone System Issue

As of 9:50am, our phones have gone out and we are unable to make outgoing calls or receive incoming calls. We are working with our telco provider to resolve the issue. If you have an immediate need, please email us at support@internetpro.net with a callback number.

10:20am – Our phone system is back online and we do not anticipate any additional issues.

2011-10-25T19:52:48-05:00August 31, 2010|News and Updates|Comments Off on Phone System Issue

Planned Maintenance

We are replacing some hardware that is about to fail in one of our web servers.  The server will go down for a short time and will affect some web hosting customers.  The downtime should be very short, and this is a necessary replacement to keep the server from failing later.  – 10:20pm

Server back online at 10:28.  We have tested it and all sites look OK.  Eight minutes downtime.

2011-10-25T19:53:18-05:00July 28, 2010|News and Updates|Comments Off on Planned Maintenance

Internet Outage

At 4:22pm we experienced an outage of our primary circuit. It is an upstream outage and seems to be causing issues with Verizon phones and multiple carriers as well.  We are working with upstream providers on a resolution.

5:19pm – The issue is a major fiber cut between Birmingham and Talladega.  There is no current estimated time to repair.

10:15pm – Estimated Time to Repair is now 3:00am.  AT&T has identified two problems — the fiber cut and a hardware issue caused by the bouncing circuit.  If they fix either one or the two, our circuits should normalize.

3:25am – Service seems to be fully restored.  Some networks/carriers still affected by the issue, and complete restoration of all fiber is now estimated to be repaired by 4:00am CDT.

Don’t forget:  You can follow updates such as these on Twitter by following @netsolinc.

2011-10-25T19:53:26-05:00July 21, 2010|News and Updates|Comments Off on Internet Outage

Wireless Internet Issue

One of our wireless base units is experiencing a problem.  This is only affecting a few customers.  The first issue was reported at 4:27pm and was “fixed” at 4:43pm, but the unit is continuing to fail.  We are in the process of diagnosing the problem and rerouting affected customers to our redundant wireless base units. It is currently 6:15pm.

All customers are have been successfully rerouted to redundant systems.  The primary system is currently operational as well, but we will be testing it to find the issue causing the sporadic malfunction. 6:30pm

2011-10-25T19:53:33-05:00July 18, 2010|News and Updates|Comments Off on Wireless Internet Issue

Web Server Problem

We are experiencing a problem with one of our web servers.  The issue was caused by a failed security update. Sites affected by this issue may get an error saying that a required PHP component is not installed.  We are working to resolve this issue. 7:15am

Update 7:31am:  Some sites are back online.  We are still experiencing issues with the server, but on most sites those issues should be unnoticeable.

Update 7:55am:  We have gone through all the sites on the server, and they all seem to be functioning properly.  We are still getting some errors on the server, which we will be working to correct, but in the mean time, all sites are online.

2011-10-25T19:53:41-05:00June 29, 2010|News and Updates|Comments Off on Web Server Problem
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