July 8, 2013 – 5:15pm -Network Solutions, Inc. is experiencing an internet outage for two providers which is affecting most customers. We have contacted both providers and have been issued trouble tickets. However, there is no current Estimated Time to Repair (ETR) or explanation of the issue. We are working on rerouting traffic and will be posting updates as we have them.
Update: 5:55pm – Looks like someone cut some fiber while doing a building demolition. This fiber is close to our datacenter so is affecting our providers. We are escalating the ticket, but still have no ETR.
Update: 905pm. – Everything has come back online. We still have not gotten a definitive answer as to the cause, but we are still going to be in contact with AT&T to try to get some answers. We will continue to update as we get more information.
We didn’t really get any definitive answers from AT&T except that they indicated it was NOT a fiber cut, but rather equipment failure in the central office feeding our datacenter.
If you have any questions or concerns regarding this issue, please contact us at email@example.com or 256-547-6817.