Phone System Change (Updated)

by tnolen
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Comment Closed

On Tuesday, September 4, 2018 at 10:30am, our phone lines are scheduled to port over to a new service.  Along with this change we will be updating to a new phone system as well.   As a result, our phone service may be unavailable Tuesday morning for a short period of time.  If you are attempting to reach us during that time and are unable to, please email support@internetpro.net.

 

This system changeover will allow our technicians to be more reachable in the field to allow us to provide better service to our customers.   We are moving over to one of our two new telephony platforms which we are now selling and supporting.  Please check out our unified communications page (or see the Telephone menu above) for more information about the systems we are using.   We can save you money on your phone bill, provide more features, and remotely support your system to handle issues more quickly than you may be used to on your current system.

 

Update September 4 10:35am – Our phone lines are currently down for the changeover.  We expect the new system to be up shortly.

Update 10:45am – Our lines are now ringing into the new phone system.  We apologize for any inconvenience, but we are up and running now.

Update September 5, 2018 – 9:00am – Apparently, our toll free number (877-886-6868) and an old published number (256-547-6868) did not port over and are returning a fast busy signal.  We are working on that issue.  In the mean time, please use our main number of 256-547-6817.

Update September 7, 2018 – The toll free number is now working.

Update September 11, 2019 – Our old legacy number of 256-547-6868 is also working.