July 13, 2021 – Sparklight is experiencing a major outage which started about 10:45 CDT. It has been ongoing now for about 2 hours, so we assume this will be an extended outage. The issue has taken down their call center as well as their website at https://www.sparklight.com. Customers in the Gadsden area are also affected. We have not been able to reach anyone for an ETR (Estimated Time to Repair) and currently are just following reports on Twitter. We will post updates as we get them here.
Update 3:30pm – Their call center has had service restored.
Update 4:50pm – We are getting reports that Sparklight is beginning to come back online, but we definitely have customers still affected. No additional information has been posted on their Facebook page.