We are replacing some hardware that is about to fail in one of our web servers. The server will go down for a short time and will affect some web hosting customers. The downtime should be very short, and this is a necessary replacement to keep the server from failing later. – 10:20pm
Server back online at 10:28. We have tested it and all sites look OK. Eight minutes downtime.
At 4:22pm we experienced an outage of our primary circuit. It is an upstream outage and seems to be causing issues with Verizon phones and multiple carriers as well. We are working with upstream providers on a resolution.
5:19pm – The issue is a major fiber cut between Birmingham and Talladega. There is no current estimated time to repair.
10:15pm – Estimated Time to Repair is now 3:00am. AT&T has identified two problems — the fiber cut and a hardware issue caused by the bouncing circuit. If they fix either one or the two, our circuits should normalize.
3:25am – Service seems to be fully restored. Some networks/carriers still affected by the issue, and complete restoration of all fiber is now estimated to be repaired by 4:00am CDT.
Don’t forget: You can follow updates such as these on Twitter by following @netsolinc.
One of our wireless base units is experiencing a problem. This is only affecting a few customers. The first issue was reported at 4:27pm and was “fixed” at 4:43pm, but the unit is continuing to fail. We are in the process of diagnosing the problem and rerouting affected customers to our redundant wireless base units. It is currently 6:15pm.
All customers are have been successfully rerouted to redundant systems. The primary system is currently operational as well, but we will be testing it to find the issue causing the sporadic malfunction. 6:30pm
The Domain Name System (DNS) is the “phone book” of the internet. Computers don’t understand web addresses like https://www.netsolinc.com. They understand IP addresses. In the same way that you use a phone book to retrieve a phone number by a person’s name, DNS changes web addresses into IP addresses. For instance, https://www.netsolinc.com gets changed to http://74.252.14.254.
The speed of your internet experience can be greatly influenced by DNS. If your computer is taking a long time to look up names, then sites will load slower. Most pages will reference many addresses, and each of those addresses will need to be checked with DNS. If DNS is slow, then each of those checks contributes to a slower page load. For years, we at Network Solutions, Inc. have been utilizing a free service called OpenDNS. OpenDNS is a company which provides free, fast, and reliable DNS. They have some premium offerings as well, which can let you customize your internet experience. The addresses of their servers are 208.67.222.222 and 208.67.220.220. All you have to do to take advantage of their speed and reliability is use those numbers for your DNS servers.
Since the Domain Name System is basically your link to finding sites on the internet, it can also be used to filter bad sites. OpenDNS also offers a free service call Family Shield. To utilize this service, all you do is use 208.67.222.123 and 208.67.220.123 as your DNS servers. Using those servers, sites with adult content, anonymizers, and phishing get automatically blocked. Using this service, you can worry a lot less about what content your child is viewing on the internet.
We hope these suggestions can bring better performance and/or a safer internet experience for you and your computer.
We are experiencing a problem with one of our web servers. The issue was caused by a failed security update. Sites affected by this issue may get an error saying that a required PHP component is not installed. We are working to resolve this issue. 7:15am
Update 7:31am: Some sites are back online. We are still experiencing issues with the server, but on most sites those issues should be unnoticeable.
Update 7:55am: We have gone through all the sites on the server, and they all seem to be functioning properly. We are still getting some errors on the server, which we will be working to correct, but in the mean time, all sites are online.
On your iPhone or iPod, tap Mail or from the Home screen choose Settings > Mail > Accounts > Add Account
Go to the Webmail Login at https://webmail.internetpro.net
Log in with your email address and password and in the drop down box, choose “Tuxedo”. This procedure can be completed on all three choices, but the screenshots below are for the Tuxedo interface.
On the left, choose “Email Options” as seen below:
At the bottom of the next page, there is a section called “Vacation Message/Auto Responder” where you can set the start and end dates, enter the subject, and enter the message. At the bottom is a check mark to enable it. Then, just hit the “Update Vacation Message” button. See below:
Thats it! If you are still having trouble, feel free to send the message you want to apply to support@internetpro.net along with the dates you want it active. We’ll set it up for you.
One of our spam servers had an issue overnight. It did not thrown any alarms because the service was “partially” running. We noticed more spam than usual making it through the system this morning, so we did some checking. After reviewing the message headers, we determined that the spam getting through was not actually being checked by the system. Upon further investigation, we found a server malfunctioning. The issue has been resolved now, so your spam levels should return to normal.
We are presently experiencing issues with one of our virtual server hosts. We are working on resolving the problem. Some customers with VPS’s are affected.
Some websites (hosted on virtual servers) are also affected.
We will post updates here. 2:56pm
Update: The problem is stemming from a failure of the shared NAS which hosts the virtual server storage. Efforts are underway to restore NAS service. 3:39pm
Update: Most VPS are back online. We are checking all servers individually to make sure they are operating properly. 3:47pm
Update: Looks like all VPS machines are up and accounted for. We are working on finding cause. The NAS networking shut down, and that caused the VPS’s to not be able to write to their filesystems. We are not yet sure why the networking failed on the NAS. 3:54pm
AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama Gigabit Access Router 1. The work will be performed on 7/1/2010, during the maintenance window of 12:00AM-6:00AM, local time. AT&T's goal is to successfully complete the task and restore service within the stated time frame. We apologize for any inconvenience that you may experience. We expect service to be impacted somewhat during the maintenance window. AT&T Network Engineers will be performing an IOS upgrade. Please Note: This maintenance is IN ADDITION TO the planned maintenance on 6/18/2010. The work on 6/18/2010 will be done on Birmingham-Alabama Gigabit Access Router 3, while this is being done on Router 1. The notice for that maintenance can be found at https://www.netsolinc.com/planned-maintenance. Update: The 7/1/2010 maintenance has been rescheduled to 7/6/2010. The maintenance window is the same as is the scope of work. Update: The 7/1/2010 maintenance which was moved to 7/6/2010 has been moved again. The new maintenance date is 7/9/2010. The time window and the scope of work remains the same. Update: The maintenance was completed. Service was affected in the expected manner and we had some degradation of performance from 2:25AM to 3:05AM CDT.