Frequently Asked Questions

Why did my email stop working?

If you are setting up a new email account on a computer, and you try to log in unsuccessfully 5 or more times, you may cause yourself to be blocked from our mail server.  We have put in place blocking mechanisms which stop “brute force attacks” from spammers trying to guess account names and passwords on our server.   If our server detects more than 4 failures in less than one minute’s time, your IP address will be blocked.  If you are in an office, this can cause everyone in the office to also be blocked because most offices use Network Address Translation (NAT) which makes all of the computers in the your office look like they are coming from the same IP address.

The block will automatically be lifted in one hour, but if you need it removed immediately, please contact one of our technicians at 877-886-6868 (you will be unable to email, so just call).  We can help you with the account you are having trouble with and we will be able to manually lift the block so that everyone can send and/or receive their email again.

We do apologize for any trouble this may cause.  We feel these systems were needed because of the increase in attacks we have seen on our mail server and we want to protect your data as much as possible and we also want to help stop spammers in any way we can.

2011-10-25T19:42:15-05:00December 14, 2010|FAQ, Internet|Comments Off on Why did my email stop working?

Email Setup on Mac Mail (OS X 10.5 and higher)

  1. Open Mail (click it on the Dock or open it from the Applications folder).
  2. If the “Welcome to Mail” assistant does not appear, choose Add Account from the File menu.
  3. Fill in the Full Name, Email address, and Password fields.
    Note: Your email account password will be stored in Keychain and used automatically to login to your email account when you open Mail.
  4. Deselect “Automatically set up account” if it is available or enabled. Click Continue to proceed.
  5. Choose the Account Type. This will normally be POP unless you have been told otherwise.
  6. Give your account a useful description, such as your email address or “My Network Solutions email”. It can be called whatever you want.
  7. Enter your Incoming Mail Server which is pop.internetpro.net, email address and password.  Note that by default, your user name will automatically be filled in with the first part of your email address. Make sure that the User Name field contains your entire email address in all lower case letters.
  8. Click on Continue to proceed.
  9. For Outgoing Mail Server, a useful description such as  the server name or “Network Solutions Email Server”.
  10. Enter your outgoing mail server which is smtp.internetpro.net.
  11. Select “Use Authentication” and enter your Email Address and Password. Click Continue to proceed.
  12. If prompted, enter your Outgoing Mail Security settings. Click Continue to proceed.
  13. Verify your settings in the Account Summary. Check “Take account online”. Click “Create” to complete the process.

After completing these steps you should be able to send and receive email via this account. If you can’t send or receive email, please call us at 256-547-6817 or 877-886-6868 for assistance.

2012-02-24T21:30:40-06:00November 11, 2010|Documentation, FAQ, Internet|Comments Off on Email Setup on Mac Mail (OS X 10.5 and higher)

Email Setup on Android Device

PLEASE NOTE: These instructions are for customers of Network Solutions, Inc.  We have noticed that several customers of Network Solutions, LLC. have come across these instructions and have not been successful at making these work (because they won’t).   If you are a customer of Network Solutions, LLC., you should go to their web site at http://www.networksolutions.com to find the correct instructions.

 NOTE 2 (December 17, 2014): The screenshots in this post have incorrect information.  The text is correct.  We are working to change the screenshots shortly.


Google is making strides in the smartphone marketplace and the Android based devices are becoming very common.

Android-based smartphones and devices include two email clients, one for Gmail and one for other types of email servers including Microsoft Exchange, IMAP and POP3. The following guide will show you how to set up the built-in email application to access an IMAP or POP3 (we support both)email server for incoming email and an SMTP server for outbound email. The setup for both IMAP and POP3 is the same so for the purposes of this guide, we will use POP3.  See the page on https://www.netsolinc.com/email-settings-2 for the IMAP settings including server names and port numbers.  Please note that there are *MANY* different Android devices out now, so your screen may be slightly different.  If you are unable to follow this guide and need further assistance, please call our technical support at 256-547-6817 or 877-886-6868.

  • Tap the upward pointing arrow to get to the app menu (figure 1)
  • Tap on the Email icon (figure 2)

Alternate Text

  • Enter your email address and password, then tap Next (figure 3)
  • Select POP3 account (figure 4)

Alternate Text

  • Enter your Username, Password, POP3 server (pop.internetpro.net, etc) and Port (110) (figure 5)
  • Click on Security type; a new window will pop up and allow you to select the level of encryption (None, SSL or TLS).
  • Select TLS (not with Accept all certificates – the figure below is incorrect now) (figure 6)

  • Once the Security type has been selected the pop up window will close and you can continue to the next step
  • Select when to delete email from server; the options are “Never” or “When I delete from Inbox”, then tap Next (figure 5)
  • Enter outgoing server settings which consist of SMTP Server (smtp.internetpro.net), Port (587), and security type (TLS – not with Accept all certificates – figure below is incorrect) (figure 7)
  • Your outgoing or SMTP server requires you login so check the box next to Require sign-in, enter your email address and password, and tap the Next button
  • Select email checking frequency and notification options ( figure 8 )

  • Finally, name the account and input your display name (figure 9)


Email will begin synchronizing once the credentials and server information is entered correctly.

Once the setup has been completed, you are presented with a list of your messages. While viewing the message list, you are also able to change the settings that are assigned to this account by tapping the Menu icon — which is directly to the left of the Home icon — and then tapping Account settings. The following options are available:

  1. Account name – this is just a name to let you recognize the email account
  2. Your name
  3. Email check frequency – more often uses more battery
  4. Default account (make the current account the default email account on your Android device)
  5. Email notifications
  6. Select Ringtone
  7. Vibrate
  8. Incoming settings (to modify IMAP or POP3 server settings)
  9. Outgoing settings (to modify SMTP server settings)
2014-12-17T22:49:21-06:00November 8, 2010|Documentation, FAQ, Internet|Comments Off on Email Setup on Android Device

Setting up Email on iPad

The iPad’s Mail App works with MobileMe, Microsoft Exchange, Yahoo! Mail, Gmail, AOL and other IMAP and POP3 email services. Once you have added one of these accounts to your iPad you will be able to send and receive photos, PDF’s, and other attachment types.  These instructions show you how to set up an email address which is hosted by Network Solutions, Inc.   Our email servers support both IMAP and POP3.


Setting Up Initial Email Account on the iPad

The following tutorial assumes you have never added an email account to your iPad.

Add Email Account to iPad

1. Tap on Mail.

how to add email account to ipad 12 225x300 How to Setup Email Accounts on the iPad

2. For the account type, choose “Other”

how to add email account to ipad 31 225x300 How to Setup Email Accounts on the iPad

3. Enter your account information.  Your account name will be your entire email address in all lower case.   You can use either POP3 or IMAP for the account type.  See the page at https://www.netsolinc.com/email-settings-2 for the server settings of each type.   Please note that on Apple devices, it will indicate that the username and password for the outgoing (SMTP) server is Optional.  It is NOT optional on our servers if you want to send email.  Please fill out those blanks with the same credentials as you used for the incoming server.


4. Tap Save

Add more email accounts in iPad

1. Tap ‘Settings’ icon on iPad home screen.

2. Then tap ‘Mail, Contacts, Calendar’ option in the left column.

3. Select ‘Add account’ option under ‘Account’ listing at the top of right column.

4. Follow the instructions for adding initial account above.

2014-12-17T22:52:58-06:00August 11, 2010|Documentation, FAQ|Comments Off on Setting up Email on iPad

Recommended DNS Settings

The Domain Name System (DNS) is the “phone book” of the internet.  Computers don’t understand web addresses like https://www.netsolinc.com.  They understand IP addresses.  In the same way that you use a phone book to retrieve a phone number by a person’s name, DNS changes web addresses into IP addresses. For instance, https://www.netsolinc.com gets changed to

The speed of your internet experience can be greatly influenced by DNS.  If your computer is taking a long time to look up names, then sites will load slower. Most pages will reference many addresses, and each of those addresses will need to be checked with DNS.  If DNS is slow, then each of those checks contributes to a slower page load.  For years, we at Network Solutions, Inc. have been utilizing a free service called OpenDNS.  OpenDNS is a company which provides free, fast, and reliable DNS.  They have some premium offerings as well, which can let you customize your internet experience.   The addresses of their servers are and  All you have to do to take advantage of their speed and reliability is use those numbers for your DNS servers.

Since the Domain Name System is basically your link to finding sites on the internet, it can also be used to filter bad sites.  OpenDNS also offers a free service call Family Shield.  To utilize this service, all you do is use and as your DNS servers.  Using those servers, sites with adult content, anonymizers, and phishing get automatically blocked.   Using this service, you can worry a lot less about what content your child is viewing on the internet.


We hope these suggestions can bring better performance and/or a safer internet experience for you and your computer.

2012-11-14T15:34:40-06:00July 15, 2010|Documentation, FAQ|Comments Off on Recommended DNS Settings

Setting up Email on iPhone or iPod Touch

On your iPhone or iPod, tap Mail or from the Home screen choose Settings > Mail > Accounts > Add Account

  1. It will show you a list of email account types.  Click Other
  2. Select a server type — IMAP, POP or Exchange.  We support IMAP or POP.
  3. Enter your account information:
    1. Enter your email address
    2. The email server type (IMAP or POP)
    3. Enter your incoming mail server: pop.internetpro.net for POP or imap.internetpro.net for IMAP
    4. Your username is your entire email address in all small letters
    5. Enter your email password.
    6. Enter your outgoing mail server smtp.internetpro.net
    7. Enter your user name and password for incoming and outgoing servers.  The outgoing server uses the same username and password as the incoming and these are REQUIRED.
2014-01-16T03:10:32-06:00June 29, 2010|Documentation, FAQ|Comments Off on Setting up Email on iPhone or iPod Touch

Setting up a vacation message / auto responder

Go to the Webmail Login at  https://webmail.internetpro.net

Log in with your email address and password and in the drop down box, choose “Tuxedo”. This procedure can be completed on all three choices, but the screenshots below are for the Tuxedo interface.

On the left, choose “Email Options” as seen below:



At the bottom of the next page, there is a section called “Vacation Message/Auto Responder” where you can set the start and end dates, enter the subject, and enter the message.  At the bottom is a check mark to enable it. Then, just hit the “Update Vacation Message” button.  See below:



Thats it!  If you are still having trouble, feel free to send the message you want to apply to support@internetpro.net along with the dates you want it active.  We’ll set it up for you.



2016-08-19T12:41:47-05:00June 25, 2010|Documentation, FAQ|Comments Off on Setting up a vacation message / auto responder

Intrusion Detection Policy

1.0 Overview
This policy provides policies to establish intrusion detection and security monitoring to protect resources and data on the organizational network. It provides guidelines about intrusion detection implementation of the organizational networks and hosts along with associated roles and responsibilities.

2.0 Purpose
This policy is designed both to establish procedures for notification of affected clients in the case of an intrusion event.

3.0 Scope
This policy covers every host on the organizational public network.

4.0 Objectives

  1. Increase the level of security by actively searching for signs of unauthorized intrusion.
  2. Prevent or detect the confidentiality of organizational and client data on the network.
  3. Preserve the integrity of organizational and client data on the network.
  4. Prevent unauthorized use of organizational and client systems.
  5. Keep hosts and network resources available to authorized users.
  6. Increase security by detecting weaknesses in systems and network design early.

5.0 Requirements

  1. All systems accessible from the internet must operate IT approved active intrusion detection software.
  2. All host based and network based intrusion detection systems must be checked on a daily basis at a minimum and their logs reviewed.
  3. All intrusion detection logs must be kept for a minimum or 30 days.

6.0 Notification

  1. Any suspicious or malicious activity reported by a third-party must be investigated and responded to immediately.
  2. Upon completion of investigation and resolution of the issue, the reporting party should be notified of said resolution.

7.0 Responsibilities

  1. The network administration team shall:
    1. Monitor intrusion detection systems both host based and network based.
    2. Check intrusion detection logs daily at a minimum.
    3. Determine approved intrusion detection systems and software.
    4. Act on reported incidents and take action to minimize damage, archive any hostile or unapproved software for investigation, and recommend changes to prevent future incidents..
    5. Notify affected clients as to the extent of intrusion, resolution, and plan for future preventative action.
2011-10-25T19:44:44-05:00June 11, 2010|FAQ|Comments Off on Intrusion Detection Policy

Email Setup on Windows Live Mail

These are the instructions for setting up your Network Solutions, Inc. hosted email if you have Windows Live Mail for your email client.

1) Open Windows Live Mail by clicking on the icon.

2) On the left side of the screen, click “Add e-mail account”.

3) Fill in the blanks as shown in the pictures below, substituting your name and email address in the appropriate places.

4) Place a check mark next to “Manually configure server…”

5) Hit Next.

6) Fill in the blanks as shown below, substituting your mail server and email address where appropriate.  In the example, “yourdomain.com” will be substuted for the last part of your email address. For example, if your email address is support@internetpro.net, your mail servers would be mail.internetpro.net.

7) Make sure you change the login ID to match your entire email address. For example, using the above email address, if this blank reads “support”, you would make it “support@internetpro.net” (without quotes).

8 ) Outgoing server will be the same as incoming.

9) Place a check by “My outgoing server requires authentication”.

10) Change the 25 in the blank next to Port: to 587.

11) Hit Next.

12) Hit Finish.

You’re done!  If you have any questions, please don’t hesitate to contact us at 877-886-6868 or 256-547-6817.

2012-02-24T21:32:21-06:00June 8, 2010|Documentation, FAQ|Comments Off on Email Setup on Windows Live Mail

Privacy Policy

We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how Network Solutions, Inc. collects information from all end users of Network Solutions’ services (the “Services”)–those who access some of our Services but do not have accounts (“Visitors”) as well as those who pay a monthly service fee to subscribe to the Service (“Members”)–what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information. Network Solutions requests that you read this Privacy Policy carefully.

Personal Information Network Solutions, Inc. Collects and How It Is Used

Introduction – Network Solutions collects information in different ways from Visitors and Members who access the various parts of our Services and the network of web sites accessible through our Service. We use this information primarily to provide a customized experience as you use our Services and, generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.

Registration – Members are asked to provide certain personal information when they sign up for our Services, including such information as name, address, telephone number, billing information (such as a credit card number), and/or the type of personal computer being used to access the Services. The personal information collected from Members during the registration process is used to manage each Member’s account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.

Online Shopping – At some web sites, you can purchase products and services or register to receive materials, such as a catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information. If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number. Network Solutions has no control over the third parties’ use of any personal information you provide when placing such an order. Please exercise care when doing so.

If you order products directly from Network Solutions, such as through the “Network Solutions Store,” we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Responses to Email Inquiries – When Visitors or Members send email inquiries to Network Solutions, the return email address is used to answer the email inquiry we receive. Network Solutions does not use the return email address for any other purpose and does not share the return email address with any third party.

Special Cases – It is Network Solutions’s policy not to use or share the personal information about Visitors or Members in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, Network Solutions may disclose personal information about Visitors or Members, or information regarding your use of the Services or web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our service agreement or other user policies; to operate the Services properly; or to protect Network Solutions and our Members.

“Cookies” and How Network Solutions Uses Them – A “cookie” is a small data file that can be placed on your hard drive when you visit certain web sites. Network Solutions may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. If you are a Member and have created your own Personal Start Page, we will use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Network Solutions web sites where you are prompted to log in or that are customizable, you may be required to accept cookies.

Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Network Solutions’s Commitment to Children’s Privacy – Protecting children’s privacy is especially important to us. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws.

Network Solutions recommends that children ask a parent for permission before sending personal information to Network Solutions, or to anyone else online.

Public Forums – Please remember that any information you may disclose in on a Member web page, or other public areas of our web sites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

Network Solutions’ Commitment to Data Security – Services and web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party entities from illegally obtaining this information.

Where to Direct Questions About Network Solutions’ Privacy Policy – If you have any questions about this Privacy Policy or the practices described herein, you may contact:
Network Solutions, Inc.
226 South 5th St.
Gadsden, Alabama 35901

Revisions to This Policy Network Solutions – reserves the right to revise, amend, or modify this policy, our Dial-up Internet Service Agreement and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in the News and Updates section of our website.

2013-02-25T20:14:23-06:00June 7, 2010|FAQ|Comments Off on Privacy Policy
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