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Email Issue

November 24, 2010 8:30 am – We implemented an upgrade on our email system which increases the security of email transmission.  The upgrade was supposed to be seamless, so it was not announced.  However, this morning we have received sporadic reports of email not going through.  We are investigating the issue to see if the two are related.   We will be posting updates here.

November 24 8:50 am – It looks like some spammers have compromised one or more email accounts and are sending out mass volumes of spam through our servers.  We are actually delivering email, but it is being delayed because of the volume of email.  We are working on removing the malicious spam from our system and identifying the compromised email account(s).

Note:  No email has been lost (except the spammer’s email).  It has just been delayed a little.  As of 9:00, it looks like almost 100% of delayed email has been delivered.   There are a few ISPs who have temporarily delayed email coming from our mail server due to the spam originating from it, but those blocks should be cleared shortly.

November 24 9:08am – We have identified the email account which was being used by the spammers to relay messages.  We have changed the password on the account and blocked the spammer’s IP address.   This user made the common mistake of having the username and password be the same thing.   For example, if the email address was user@internetpro.net, the password was user.   This is something the spammers regularly try to find, so if you have an easy password on your account such as this we STRONGLY suggest you change it.  You can change it by going to our home page at https://www.netsolinc.com and clicking on “Modify Email Account Settings” or by clicking this link.

November 24 2:40pm – The spammers have apparently gathered several accounts with usernames and passwords which are the same.  We are watching the system, and as we find the spammers exploiting an account, we are changing the password for the account.  We are attempting to call the affected users, but we have not been able to reach everyone.  If you are having email trouble all of the sudden, and your password is the same as your username, then please call us at 256-547-6817 or 877-886-6868 so that we can help you reset your password.

November 25, 2010 – 9:35am – The spammers are still finding accounts with weak passwords.  We are eliminating them as we see them being exploited. We put a system in place yesterday which alerts us of unusual email volume and allows us to detect the attack more quickly.  Most users should not see any issues, however it is possible that you may see your email client get disconnected from the email server if we happen to be stopping an attack at the moment you are sending or receiving an email.   We did not mention it yesterday, but the security enhancement we put in place a couple of days ago (mentioned at the  first of this post) did NOT have anything to do with these attacks.  The security we put in place did not work with bad passwords, but it actually encrypts the email as it is sent to to other servers (if they support encryption).

2011-10-25T19:48:54-05:00November 24, 2010|Internet, News and Updates|Comments Off on Email Issue

Email Setup on Mac Mail (OS X 10.5 and higher)

  1. Open Mail (click it on the Dock or open it from the Applications folder).
  2. If the “Welcome to Mail” assistant does not appear, choose Add Account from the File menu.
  3. Fill in the Full Name, Email address, and Password fields.
    Note: Your email account password will be stored in Keychain and used automatically to login to your email account when you open Mail.
  4. Deselect “Automatically set up account” if it is available or enabled. Click Continue to proceed.
  5. Choose the Account Type. This will normally be POP unless you have been told otherwise.
  6. Give your account a useful description, such as your email address or “My Network Solutions email”. It can be called whatever you want.
  7. Enter your Incoming Mail Server which is pop.internetpro.net, email address and password.  Note that by default, your user name will automatically be filled in with the first part of your email address. Make sure that the User Name field contains your entire email address in all lower case letters.
  8. Click on Continue to proceed.
  9. For Outgoing Mail Server, a useful description such as  the server name or “Network Solutions Email Server”.
  10. Enter your outgoing mail server which is smtp.internetpro.net.
  11. Select “Use Authentication” and enter your Email Address and Password. Click Continue to proceed.
  12. If prompted, enter your Outgoing Mail Security settings. Click Continue to proceed.
  13. Verify your settings in the Account Summary. Check “Take account online”. Click “Create” to complete the process.

After completing these steps you should be able to send and receive email via this account. If you can’t send or receive email, please call us at 256-547-6817 or 877-886-6868 for assistance.

2012-02-24T21:30:40-06:00November 11, 2010|Documentation, FAQ, Internet|Comments Off on Email Setup on Mac Mail (OS X 10.5 and higher)

Email Setup on Android Device

PLEASE NOTE: These instructions are for customers of Network Solutions, Inc.  We have noticed that several customers of Network Solutions, LLC. have come across these instructions and have not been successful at making these work (because they won’t).   If you are a customer of Network Solutions, LLC., you should go to their web site at http://www.networksolutions.com to find the correct instructions.

 NOTE 2 (December 17, 2014): The screenshots in this post have incorrect information.  The text is correct.  We are working to change the screenshots shortly.

 

Google is making strides in the smartphone marketplace and the Android based devices are becoming very common.

Android-based smartphones and devices include two email clients, one for Gmail and one for other types of email servers including Microsoft Exchange, IMAP and POP3. The following guide will show you how to set up the built-in email application to access an IMAP or POP3 (we support both)email server for incoming email and an SMTP server for outbound email. The setup for both IMAP and POP3 is the same so for the purposes of this guide, we will use POP3.  See the page on https://www.netsolinc.com/email-settings-2 for the IMAP settings including server names and port numbers.  Please note that there are *MANY* different Android devices out now, so your screen may be slightly different.  If you are unable to follow this guide and need further assistance, please call our technical support at 256-547-6817 or 877-886-6868.

  • Tap the upward pointing arrow to get to the app menu (figure 1)
  • Tap on the Email icon (figure 2)

Alternate Text

  • Enter your email address and password, then tap Next (figure 3)
  • Select POP3 account (figure 4)

Alternate Text

  • Enter your Username, Password, POP3 server (pop.internetpro.net, etc) and Port (110) (figure 5)
  • Click on Security type; a new window will pop up and allow you to select the level of encryption (None, SSL or TLS).
  • Select TLS (not with Accept all certificates – the figure below is incorrect now) (figure 6)

  • Once the Security type has been selected the pop up window will close and you can continue to the next step
  • Select when to delete email from server; the options are “Never” or “When I delete from Inbox”, then tap Next (figure 5)
  • Enter outgoing server settings which consist of SMTP Server (smtp.internetpro.net), Port (587), and security type (TLS – not with Accept all certificates – figure below is incorrect) (figure 7)
  • Your outgoing or SMTP server requires you login so check the box next to Require sign-in, enter your email address and password, and tap the Next button
  • Select email checking frequency and notification options ( figure 8 )

  • Finally, name the account and input your display name (figure 9)

 

Email will begin synchronizing once the credentials and server information is entered correctly.

Once the setup has been completed, you are presented with a list of your messages. While viewing the message list, you are also able to change the settings that are assigned to this account by tapping the Menu icon — which is directly to the left of the Home icon — and then tapping Account settings. The following options are available:

  1. Account name – this is just a name to let you recognize the email account
  2. Your name
  3. Email check frequency – more often uses more battery
  4. Default account (make the current account the default email account on your Android device)
  5. Email notifications
  6. Select Ringtone
  7. Vibrate
  8. Incoming settings (to modify IMAP or POP3 server settings)
  9. Outgoing settings (to modify SMTP server settings)
2014-12-17T22:49:21-06:00November 8, 2010|Documentation, FAQ, Internet|Comments Off on Email Setup on Android Device

Spam System Upgrades

Nov. 3 2010 – Over the past few weeks we have noticed a huge increase in the volume of spam.  Although our system does a great job of recognizing spam messages, we found that it was being overloaded by the sheer volume of messages coming in.  We have seen many instances where our spam scanning had timed out causing spam email to come through untagged.  We have just brought an additional spam scanning server online to address this issue.   We are also making changes to the configurations of our spam servers in the hope that we will get more consistent and accurate spam tagging.

Nov. 4  2010  – The new server is now fully online and operational, sharing the learned spam database with all of the other servers.  In the past, each of our servers had maintained their own independent database, but those are now consolidated.  This consolidation will allow the database to grow faster (taking advantage of all servers at once) and to be the same across all the servers, resulting in more consistent tagging.  We hope everyone enjoys the improvements!

2011-10-25T19:48:46-05:00November 3, 2010|Internet, News and Updates|Comments Off on Spam System Upgrades
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