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News and Updates
Comcast Outage
Sep 2011 06

Comcast Outage

by tnolen
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Comment Closed
Sept. 5, 2011 – Labor Day – Comcast is experiencing some system issues again today in the Gadsden area. This outage started at approximately 4:55pm. The good news is that they seem to pick good days (non business days) to have trouble. So far, we do not know what the issue is, but we are...

Phone Line Issues

by tnolen
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Comment Closed
Aug 24, 2011
Aug 24, 2011 – 10:00am — We are experiencing sporadic issues with our phone lines.  We are having trouble calling out and customers are also having issues calling us.  You may get a busy signal, a recording, or it may just not go through.  The phone company is aware of the issue and are ...

NAS Issue

by tnolen
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Comment Closed
Jul 20, 2011
July 19, 2011 – 10:30pm – A NAS (Network Attached Storage) housing virtual server drives has stopped responding and is causing some latency in virtual servers.  We are investigating the issue. Update – 11:00pm.  –  Looks like the issue was actually caused by a failed UPS (bat...

Comcast Outage

by tnolen
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Comment Closed
Jul 02, 2011
July 2, 2011 9:00am  – Comcast is experiencing a system outage in the Gadsden and north Alabama area.  Internally, their system is online, but routing outside the Comcast system is down.  We are attempting to find details on the cause and estimated time of repair.  The outage started at approx...

Virtual Private Server Issues

by tnolen
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Comment Closed
Jun 20, 2011
June 20, 2011 – 8:25pm – One of our virtual server hosts has had issue and is causing some of our VPS machines to be unavailable. Our technicians are aware of the problem and are working to resolve the problem. We will post updates as information becomes available. We’ve confirmed ...

Planned Maintenance

by tnolen
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Comment Closed
Jun 14, 2011
AT&T Network Engineers will be performing a planned maintenance on Birmingham-Alabama Gigabit Access Router 1. The work will be performed on 6/29/2011, during the maintenance window of 12:00AM-6:00AM, CDT. AT&T's goal is to successfully complete the task and restore service within the stated...

Emergency Maintenance

by tnolen
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Comment Closed
May 21, 2011
May 21, 2011 – We are going to have to perform some emergency maintenance tonight on a couple of systems.  The maintenance will start at midnight Saturday and may take a few hours into Sunday morning.  The maintenance window is 12:00am – 3:00am on May 22, 2011.   During this time, some b...

Comcast Outages

by tnolen
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Comment Closed
Apr 27, 2011
April 27, 2011 – Due to a large complex of severe storms, Comcast is apparently having an outage in Tuscaloosa.  The Gadsden area feeds back to Tuscaloosa, so internet for Gadsden customers is down.  The Comcast system in Gadsden is OK, so traffic will pass internally (for instance from a home...

Spam Filtering Enhancements

by tnolen
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Comment Closed
Apr 14, 2011
April 14, 2011 – We have added some additional blacklists to our normal spam filtering system.  Email coming from servers listed on these blackslists will be blocked with a permanent error and bounced to the sender.  These emails will not be delivered to our customers – even with a *****...

Planned Maintenance

by tnolen
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Comment Closed
Mar 17, 2011
March 17, 2011 –  We will be making a change to one of our circuits to prepare for the addition of more bandwidth and more redundancy to our network.  This change is scheduled for 12:00am on Saturday, March 19.   We expect there to be a downtime of about 10-15 minutes sometime between 12:00am ...