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Desktop Client Sync Documentation for NetSol Cloud

This documentation will show you how to install and use the desktop sync software for NetSol Cloud.  There are versions for Windows, Linux, and Mac.  This document will focus on Windows, but use of the program is the same on all platforms.  Installation will vary somewhat, but the sync software will install just like any other software package on your platform of choice.

1) First, download the client sync software.
2) Run the installer.  Hit Next twice to take the defaults and then hit Install.  Hit Next again and then Finish.
3) The client will automatically run. You may get a popup warning about no connection being configured yet. Just hit OK to clear that message.
4) The client software runs in the systray next to the clock in Windows.  You will see a little cloud icon. Click it once to get the initial connection creation screen.
5) In the blank, enter your cloud URL (This is https://cloud.internetpro.net/netsol for users of the NetSol Cloud personal.  For Business or Enterprise users, the address will be different).
6) Hit Next and on the next screen, enter your username and password.  These are the same user/pass you use to log into the NetSol Cloud web interface. Do not put a check in the box.
7) Hit Next and you will get some messages related to the setup of the client.
8 ) Hit Finish.

At this point, the software is installed.  The wizard will disappear, but the client icon will still be visible in the systray.   By default, the client creates a folder called ownCloud in your user profile and it creates a clientsync folder on your cloud.  The ownCloud and clientsync folders are set up to syncronize.

If you would like to add other folders to sync, simply click the cloud icon in the systray.  A new window will appear.  Hit the “Add Sync…” button.
Choose the folder you would like to sync and give it a descriptive name (alias).
Hit Next.  Make sure you have a dot next to the first choice (to your ownCloud) and fill in the blank for the folder.  This name will be the folder name on your cloud. It can be the same as the folder name on your computer, but it does not have to be.
Hit Finish, and you will be taken to a screen which will show you the status of the sync.   You can close the window at this time and the files will sync in the background.

 

NOTE: The sync software does a complete synchronization. If you delete a file from a synced folder, the file will be removed from the cloud and from any other computers which are also syncing that folder.

 

 

2012-06-12T17:52:06-05:00June 12, 2012|Documentation, FAQ, NetSol Cloud|Comments Off on Desktop Client Sync Documentation for NetSol Cloud

Issues Mapping Windows Drive to NetSol Cloud

How to fix Slow WebDAV Performance in Windows: (should work for all versions)

  1. In Internet Explorer, open the Tools menu, then click Internet Options.
  2. Select the Connections tab.
  3. Click the LAN Settings button.
  4. Uncheck the “Automatically detect settings” box.

Unfortunately, Windows’ support for WebDAV is a little strange and may not always function correctly. We therefore recommend using one of the following WebDAV clients for Windows:

  • NetDrive is free for home users.
  • WebDrive is a robust product, but a bit pricey.
  • Cyberduck works on Windows and Mac and provides synchronization on demand. Very nice.
  • Total Commander together with the WebDAV plugin provides a FTP like interface to a WebDAV server.
  • BitKinex also provides an FTP like interface and integrates with Windows Explorer for drag and drop and is Freeware.

In addition to the above tools, the Microsoft Office products have built in WebDAV support. As an example, Microsoft Word can directly open and edit remote documents by using a WebDAV server.
This is also supported by LibreOffice.

Mapping a Windows Drive to a WebDAV Server

This tutorial shows you how to connect a Folder or a Windows Drive Letter to any WebDAV server, what to do if the command fails, what not to do, and security. This tutorial is for Windows XP/Vista/W7 client users.

The Two WebDAV Windows Clients

Microsoft Windows provides two WebDAV clients: Web Folders and WebDAV Mini Redirector. The clients are integrated and come preinstalled with your Windows.

Web Folders (XP only)

The first generation WebDAV client provided by Microsoft is called Web Folders and allows one to drag and drop between a remote WebDAV server and your local computer. The Web Folders client provides functionality similar to (secure) FTP.

How to connect (XP only):

  1. Go to My Network Places, and click on Add Network Place at the top of the left sidebar.
  2. The window that pops up is the Add Network Place Wizard. Click Next.
  3. On the next page, enter the URL of the WebDAV folder in the box named Internet or network address and click Next.
  4. A window asking for your username and password will pop up at this point. Enter your username and password, and click OK.
  5. On the next page, enter a name for this share — this is the name that will show up in the My Network Places listing.
  6. Click Finish on the next page.

WebDAV Mini Redirector (XP, Vista, and Win7)

This tutorial gives you a few tips when it comes to using the Windows WebDAV clients with any server.

The second generation Microsoft WebDAV client is called WebDAV Mini Redirector and allows one to map a WebDAV location to a Drive letter the same way as if you were using a Windows File Sharing/SMB/CIFS share.

WebDAV Mini Redirector limitations:

  • No support for secure connections (HTTPS) on Windows XP. There is support on Windows 7, but it does not always work. It is inconsistent.
  • Your WebDAV server must be using port 80, the default port.
  • Typically fails when transfering larger files.
  • Gets confused if the user does not have access to read and/or write to a file or directory.

How to connect:

  1. Right click on My Computer and select Map Network Drive.
  2. In the Folder “entry field”, enter the URL, and click Finish.
  3. Enter your username and password in the authentication box that appears.
Be sure to enter the correct username and password. WebDAV Mini Redirector may not take no for an answer and may continue attempting to login until the hacker prevention logic in BarracudaDrive bans your client’s IP address. You will get an obscure error message in the console. You can see if you are banned by attempting to login using a browser.

You can use the network drive like you use your C:\ hard drive as soon as the command completes successfully. This means that you can directly work with documents without first copying them, start computer programs, and more over the Internet.

The following image shows a Windows Explorer window listing the content of a WebDAV server.

Windows WebDAV Mini Redirector Authentication Bug:

Many Windows computers have a bug in the digest authentication process and thus authenticating using the above procedure will fail. You have the bug in your computer if the “Windows credentials dialogue” reappears after you have entered the correct username and password. It is possible to circumvent this bug by mapping the drive from the command line. Note, if the “Windows credentials dialogue” reappears, you must reboot your Windows computer before using the command line. Windows will continue to fail if you do not reboot. This is also true if you accidently enter the wrong credentials.

Do the following to map a drive and authenticate from the command line:

  1. Open a command window (DOS Window) by clicking the Windows start button and typing in the command “cmd” in the “run” or “search programs …” box.
  2. Type the following command in the command window:  (This will map to the N: drive)
    NET USE N: \\cloud.internetpro.net\netsol\remote.php\webdav /USER:yourusername yourpassword /persistent:no

 

What to do if the command fails

Error messages such as “The network name cannot be found” can be related to a number of problems. The first thing to do is to check if your Windows WebDAV client is disabled.

You can enable the client manually:

Start the WebClient Service

Go to:
Control Panel -> Performance And Maintanance -> Administrative Tools -> Services
Scroll down until you see WebClient.

Set WebClient to automatic and start the service. Try to connect from a command window and restart Windows if it fails.

Things get a bit complicated if you have the same problem after enabling the WebClient service and after rebooting Windows. You may have to upgrade your WebDAV Mini Redirector Windows client.

You can do a search on Google and you will find many articles related to the WebDAV Mini Redirector problems. You can also see Wikipedia: WebDAV and Microsoft Windows.

Upgrading Windows Vista WebDAV client:Microsoft has ackowledged there are Web Folder issues in Vista, but unless your system is 64-bit, you should be able to get Web Folders working by installing an update from Microsoft and using the instructions and “workarounds” in the following steps:

If you have a 32-bit Vista apply this Software Update for Web Folders (Microsoft.com).

 

After Rebooting

With Windows 7, the drive will not stay mapped.   This behavior is by design and more information about it can be found here: http://support.microsoft.com/kb/2673544. To work around this issue, create a BAT file using an editor like Notepad.  In that BAT file, just enter a command line like the NET USE statement above. We recommend starting the BAT file with “@echo off” (no quotes) so that your password is hidden when the window pops up.  Place this BAT file in your Startup folder.  It will run each time your start your computer and will remap the drive.   If you need help creating a BAT file, please contact us at support@internetpro.net.

2014-01-03T17:55:09-06:00June 11, 2012|Documentation, FAQ, NetSol Cloud|Comments Off on Issues Mapping Windows Drive to NetSol Cloud

James Spann Endorsement

 

In Alabama, people know that you had better do what James Spann says, or it could mean losing your life.  Now, he says you should use our services at Network Solutions, Inc. for your web design and hosting!   Far be it from us to stand in the way of your health and safety, so come to our office or give us a call and let us know what we can do for you.   Remember, we offer all kinds of services from networking business and home computers, to computer sales and service, to web design and hosting, to cloud storage and backups and MORE.   Call us at 877-886-6868 for more information or email support@internetpro.net.

 

2012-06-04T22:21:38-05:00June 4, 2012|News and Updates|Comments Off on James Spann Endorsement

NetSol Cloud Updated

We have updated our NetSol Cloud offering with some new features to make it even more useful!  In addition to fixing bugs and improving performance, we’ve added these features:

  • Versioning  – Now as you make changes to your files, the Cloud keeps track of the version so you can revert back to previous ones
  • Drag and Drop Upload – Instead of hitting the upload button and browsing to the file you want to send, you can now just drag files into the browser to send them to the cloud
  • Tasks – Integrated To Do list
  • Calendars – Now you can share your calendar with other users!
  • Desktop Sync Clients – Now, you can have a copy of your data on your computer as well as in the NetSol Cloud so you can use your files offline
  • Other Enhancements – Improvements to the Gallery, notifications when files are shared, and many others!

 

We will be releasing more documentation with detailed usage instructions so you can start taking advantage of these new features soon.  However, if you need any help, please contact us at 256-547-6817 or support@internetpro.net.

 

2012-06-11T21:12:52-05:00May 30, 2012|Internet, NetSol Cloud, News and Updates|Comments Off on NetSol Cloud Updated

Desktop Sync Clients for NetSol Cloud

The ownCloud Sync Client is a desktop program running on your computer. One or more specified directories on the local machine are going to be synced to your NetSol Cloud. Files on your NetSol Cloud are automatically the same as the ones on the local disk. If you change one here, its gets there and vice versa. The latest version of the client is version 5.3.1.


Windows Client Version 5.3.1

Info

Download the installer program and start to install ownCloud Client on your machine.

Downloads

Download (5.3.1)


Linux Clients Version 5.3.1

Downloads

Download Binaries


Mac Client Version 5.3.1

ownCloud client for Mac

(Mac OS X 10.7 or better, Intel 64 bit)

Installing the ownCloud client on your Mac is as easy as ABC:

  1. Download the installation file
  2. Click ownCloud-5.3.1.14018-x86_64.pkg, a window with the ownCloud icon opens
  3. In that window, drag the ownCloud application into the ‘Applications’ folder on the right hand side
  4. From ‘Applications’, choose ownCloud

For learning how to tell if your Intel-based Mac has 64-bit processor, please check this page.

Download

Download (5.3.1)

2024-08-08T08:26:11-05:00May 29, 2012|Documentation, NetSol Cloud|Comments Off on Desktop Sync Clients for NetSol Cloud

Email Server Blacklisted

May 29, 2012  8:30am — It looks like our email server has been blacklisted by SORBS and Spamcop.  We had a user whose computer was compromised and was sending out thousands of Viagra emails.  We have blocked the account and are working on getting the server delisted from the spam blacklists. In the mean time, our customers may see some of their email returned because of the blacklisting.

Update 9:15am — Our server has been removed from the Spamcop list, which is the one used by most ISPs.  We are still working on SORBS, but very few providers utilize that list because of the large number of false positives, so we do not expect any issues for our customers from this point.

2012-05-29T14:27:01-05:00May 29, 2012|News and Updates|Comments Off on Email Server Blacklisted

Power Outage

May 16, 2012 – A major power outage hit downtown Gadsden at approximately 10:35 PM and lasted until 11:17PM.    Our generators took over so we didn’t have any major issues.  However, one our our virtual server network attached server (NAS) devices lost power due to a misconfigured UPS.   As a result some virtual machines went down until the NAS power was restored.   All machines are online and running now.  There were some filesystem errors, which may affect some customer servers/sites.  If there are any questions, please contact us at support@internetpro.net or call 256547-6817.

Update – May 17, 2012  – It seems that some databases were corrupted because of the power failure.  This caused a few websites to go offline as well as the alternative webmail interface.  We restored the affected databases from backup and all is working now.

 

 

 

2012-05-17T13:59:30-05:00May 17, 2012|News and Updates|Comments Off on Power Outage

Scam Alert

May 11, 2012 – We have heard of several reports of people in the area being called by “technicians” working for several companies.  These “technicians” have generally been foreign with very heavy accents.  The scammers are telling people that their computers are infected with viruses.  They ask if your computer is running slow as “proof” that what they are saying is true.  Since almost all computers run slow at times, people generally agree that something bad is happening.  The scammers then direct the target to a web site which allows the technician to take over the computer.  They “find” infections and try to sell $250 or so worth of software and services to clean it up.   We are not sure if these scammers are also placing other software such as keyloggers on the computers or stealing data, but we are recommending anyone who has worked with one of these scams to format and reload their computers as a precaution.

The best course of action if you suspect your computer may be infected is to take it to someone you trust like the folks at Network Solutions, Inc. 🙂

 

2012-05-11T17:30:55-05:00May 11, 2012|News and Updates|Comments Off on Scam Alert

iFoye Updated

We are happy to announce that we have released a new version of iFoye.  The new version is 4.6 and brings many new fixes and several new features.  Many of the new features and fixes are only apparent to the technicians working on your system.  However, one of the major new features is that the system is now much faster, which will allow our technicians to complete the job more quickly.  The new version also brings an enhanced chat client and the ability for our technicians to disable your keyboard and mouse if needed to prevent errant keystrokes or button clicks.

We are proud of this new tool and look forward to being able to better assist our customers.

2012-04-11T21:31:21-05:00April 11, 2012|News and Updates|Comments Off on iFoye Updated

Updates

Date – 04/02/2012 – We are about to begin updating our Debian servers to the new distribution.  This is something we must do because the distribution we are currently running has been deprecated and is no longer supported with security updates.  We generally try to wait as long as possible between upgrades as changing distributions will sometimes have an adverse affect on some hosted web pages.  We will endeavour to test all of the pages we can, but we cannot test every function of every site we host, so there may be some breakage we do not find.  If you have a website which ceases to function or starts to display an error, please contact us at support@internetpro.net or call us at 256-547-6817 to let us know.   We should be done with updating all of the distributions by Friday, April 6.

As part of the upgrades, we will also cease support for ColdFusion web sites.  The version of ColdFusion currently installed on our servers will not run with the distributions, and we do not currently host enough ColdFusion sites to justify purchase of the new version.   We will work with those customers who currently have ColdFusion based sites to convert them to PHP or to move them to other hosts.  We do apologize for any inconvenience this may cause.   Our last ColdFusion server will be shutdown on or before April 30, 2012 (before the 30th if all sites have been removed).

Again, if there are any concerns or questions, please don’t hesitate to contact us at support@internetpro.net or by phone at 256-547-6817 or toll free at 877-886-6868.

Update – 04/04/2012 – A glitch in one of the upgrades caused a database server to not respond for about 30 minutes.  Our home page was affected as were a few customer sites.  We apologize for any inconvenience this may have caused.

Update – 04/10/2012 – All servers have been updated.  Our staff is doing a check of hosted sites, but we cannot manually check all functionality of all sites, so if you do find an error or problem on a page we host, please call us at 256-547-6817 or email support@internetpro.net.

 

 

 

2012-04-10T10:34:17-05:00April 2, 2012|Internet, News and Updates|Comments Off on Updates
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