IMAP issues in Outlook 2013 and Office 365

It has come to our attention that many Outlook 2013 and Office 365 users are having issues within synchronizing IMAP folders recently. This appears to be happening across all hosts due to a recent update that Microsoft has pushed out to all of its users.

What causes the issue?

This issue is caused by installing one of the following updates that have been pushed out by Microsoft on 11/12/13:

KB2837618 or KB2837643

If you have not already done so, please avoid this update for a bit until Microsoft corrects the issue. If you cannot avoid the update, we will provide you with further steps regarding a temporary fix for the issue.

What does this issue affect?

This issue with Microsoft Outlook 2013 and Office 365 will cause IMAP folders to not successfully synchronize, therefore inhibit your ability to receive new mail to your inbox. Restarting Outlook temporarily fixes the issue.

How do I fix this issue?

There are a few ways to resolve the issue:

Option 1) Uninstall the recent updates (KB2837618 or KB2837643)

One option is to remove the recent update that has been pushed out by Microsoft to Outlook 2013 and Office 365 users. To do so, complete the following steps:

Open your Start menu and click visit your Control Panel.
Click Programs and Features
Click View Installed Updates
Locate either the KB2837618 or KB2837643 updates and remove them.

Option 2) Disable the “Show only subscribed folders” option in Outlook

There have been reports that the problem can also be resolved by removing the setting that states to show only subscribed folders in Outlook. To do so, complete the following steps:

Under the “Folder” tab, right of the “Favorites” tab, click “IMAP Folders”
Outlook should open a dialog box with IMAP folders.
There is a checkbox that says, “When displaying hierarchy in Outlook, show only the subscribed folders.” Uncheck that box.
Force sending/receiving within Outlook and everything should synchronize up properly.

Option 3) Changing the root folder path

Visit your Account Settings, then Advanced for the mail account that you are having trouble with. This can be located at one of the following:

Go to Change Account>More Settings>Advanced Tab
File>Account Settings>Account settings>Change…>More Settings…>Advanced
In the Folders option, look for “Root folder path” and enter “Inbox”.
Save your settings and force a Send/Receive

tnolen2013-11-25T17:30:46-06:00November 25, 2013|Documentation, FAQ, News and Updates|Comments Off

Changing Email Settings (Domain Administration)

These are the instructions for administrating email accounts for a domain . If you need to change individual email account settings, use these instructions instead.

Using our control panel, you can easily update settings for your domain such as adding users, forwards, autoresponders, or mailing lists. You can also change passwords and quotas for individual users as well as making other changes. For most customers, our support team handles these tasks, but some like a more “hands on approach” and these instructions will help guide those users.

To get started, go to our home page at https://www.netsolinc.com. On the right side, you will find the “Online Email Center”. Click on the link that says “Modify Email Account Settings” or you can go directly to https://mail.internetpro.net/cgi-bin/qmailadmin. Once you have gone to the control panel address, you will find a screen with login information. The User Account field will already be filled in with “postmaster”. The postmaster account is the master account for the domain and logging in with that user allows you to modify any settings available for that domain. You will fill in your domain int he Domain Name field (for example, if your email addresses are @internetpro.net, you would put internetpro.net in that blank). Next, fill in your postmaster password. By default we do not assign a postmaster password to customers. If you do not have this, and wish to do your own email administration, please contact us a support@internetpro.net or 877-886-6868 to have a password set.

Once you log in, you will be presented with a menu of available settings. The Email Accounts link will allow you to create and modify email accounts for your domain. Forwards are email addresses which are delivered to another email address (for example, you may have a billing@youdomain.com that you want forwarded to a particular person). Mail Robots are autoresponders which will respond with a predetermined email message (for example, directions@yourdomain.com could respond with an email giving driving directions to your location). Mailing Lists are created to allow you to send mass emails to subscribers and to manage the subscribers on your list.

If you have any trouble accessing these settings or making changes, please contact our support team at support@internetpro.net or 877-886-6868.

tnolen2012-11-05T15:59:06-06:00November 5, 2012|Documentation|Comments Off

Changing Email Settings (Single Account)

These instructions have been deprecated as of 12/9/2014. We will be replacing this page soon with updated instructions.

These are the instructions for changing settings on a single email account. If you need to administrate the settings for an entire domain name, use these instructions instead.

Using our control panel, you can easily update settings for your email account such as changing your password, forwarding your email to someone else, or setting up an autoresponder (vacation message) for when you are away from email.

To get started, go to our home page at https://www.netsolinc.com. On the right side, you will find the “Online Email Center”. Click on the link that says “Modify Email Account Settings” or you can go directly to https://mail.internetpro.net/cgi-bin/qmailadmin. Once you have gone to the control panel address, you will find a screen with login information. You will want to remove “postmaster” in the User Account field and replace it with the first part of your email address (the part before the @). For example, if your email address was support@internetpro.net, you would replace postmaster with support. In the domain name field, put the second part of your email address (the part after the @). In our example of support@internetpro.net, this would be internetpro.net. Use your current password for the password field.

Once you log in, you will be presented with a screen which will allow you to change various settings. After you have input a new setting, just click the “Modify User” button at the bottom to save the changes. Note: The “Spam Detection” check mark is NOT needed unless you are doing server-side spam filtering. Server-side filtering is not typically needed unless your IMAP program does not support filtering (like Outlook Express) or you need to block emails coming to a mobile device.

If you have any trouble accessing these settings or making changes, please contact our support team at support@internetpro.net or 877-886-6868.

tnolen2014-12-11T16:37:48-06:00November 5, 2012|Documentation|Comments Off

Desktop Client Sync Documentation for NetSol Cloud

This documentation will show you how to install and use the desktop sync software for NetSol Cloud. There are versions for Windows, Linux, and Mac. This document will focus on Windows, but use of the program is the same on all platforms. Installation will vary somewhat, but the sync software will install just like any other software package on your platform of choice.

1) First, download the client sync software.
2) Run the installer. Hit Next twice to take the defaults and then hit Install. Hit Next again and then Finish.
3) The client will automatically run. You may get a popup warning about no connection being configured yet. Just hit OK to clear that message.
4) The client software runs in the systray next to the clock in Windows. You will see a little cloud icon. Click it once to get the initial connection creation screen.
5) In the blank, enter your cloud URL (This is https://cloud.internetpro.net/netsol for users of the NetSol Cloud personal. For Business or Enterprise users, the address will be different).
6) Hit Next and on the next screen, enter your username and password. These are the same user/pass you use to log into the NetSol Cloud web interface. Do not put a check in the box.
7) Hit Next and you will get some messages related to the setup of the client.
8 ) Hit Finish.

At this point, the software is installed. The wizard will disappear, but the client icon will still be visible in the systray. By default, the client creates a folder called ownCloud in your user profile and it creates a clientsync folder on your cloud. The ownCloud and clientsync folders are set up to syncronize.

If you would like to add other folders to sync, simply click the cloud icon in the systray. A new window will appear. Hit the “Add Sync…” button.
Choose the folder you would like to sync and give it a descriptive name (alias).
Hit Next. Make sure you have a dot next to the first choice (to your ownCloud) and fill in the blank for the folder. This name will be the folder name on your cloud. It can be the same as the folder name on your computer, but it does not have to be.
Hit Finish, and you will be taken to a screen which will show you the status of the sync. You can close the window at this time and the files will sync in the background.

NOTE: The sync software does a complete synchronization. If you delete a file from a synced folder, the file will be removed from the cloud and from any other computers which are also syncing that folder.

tnolen2012-06-12T17:52:06-05:00June 12, 2012|Documentation, FAQ, NetSol Cloud|Comments Off

Issues Mapping Windows Drive to NetSol Cloud

How to fix Slow WebDAV Performance in Windows: (should work for all versions)

In Internet Explorer, open the Tools menu, then click Internet Options.
Select the Connections tab.
Click the LAN Settings button.
Uncheck the “Automatically detect settings” box.

Unfortunately, Windows’ support for WebDAV is a little strange and may not always function correctly. We therefore recommend using one of the following WebDAV clients for Windows:

NetDrive is free for home users.
WebDrive is a robust product, but a bit pricey.
Cyberduck works on Windows and Mac and provides synchronization on demand. Very nice.
Total Commander together with the WebDAV plugin provides a FTP like interface to a WebDAV server.
BitKinex also provides an FTP like interface and integrates with Windows Explorer for drag and drop and is Freeware.

In addition to the above tools, the Microsoft Office products have built in WebDAV support. As an example, Microsoft Word can directly open and edit remote documents by using a WebDAV server.
This is also supported by LibreOffice.

Mapping a Windows Drive to a WebDAV Server

This tutorial shows you how to connect a Folder or a Windows Drive Letter to any WebDAV server, what to do if the command fails, what not to do, and security. This tutorial is for Windows XP/Vista/W7 client users.

The Two WebDAV Windows Clients

Microsoft Windows provides two WebDAV clients: Web Folders and WebDAV Mini Redirector. The clients are integrated and come preinstalled with your Windows.

Web Folders (XP only)

The first generation WebDAV client provided by Microsoft is called Web Folders and allows one to drag and drop between a remote WebDAV server and your local computer. The Web Folders client provides functionality similar to (secure) FTP.

How to connect (XP only):

Go to My Network Places, and click on Add Network Place at the top of the left sidebar.
The window that pops up is the Add Network Place Wizard. Click Next.
On the next page, enter the URL of the WebDAV folder in the box named Internet or network address and click Next.
A window asking for your username and password will pop up at this point. Enter your username and password, and click OK.
On the next page, enter a name for this share — this is the name that will show up in the My Network Places listing.
Click Finish on the next page.

WebDAV Mini Redirector (XP, Vista, and Win7)

This tutorial gives you a few tips when it comes to using the Windows WebDAV clients with any server.

The second generation Microsoft WebDAV client is called WebDAV Mini Redirector and allows one to map a WebDAV location to a Drive letter the same way as if you were using a Windows File Sharing/SMB/CIFS share.

WebDAV Mini Redirector limitations:

No support for secure connections (HTTPS) on Windows XP. There is support on Windows 7, but it does not always work. It is inconsistent.
Your WebDAV server must be using port 80, the default port.
Typically fails when transfering larger files.
Gets confused if the user does not have access to read and/or write to a file or directory.

How to connect:

Right click on My Computer and select Map Network Drive.
In the Folder “entry field”, enter the URL, and click Finish.
Enter your username and password in the authentication box that appears.

Be sure to enter the correct username and password. WebDAV Mini Redirector may not take no for an answer and may continue attempting to login until the hacker prevention logic in BarracudaDrive bans your client’s IP address. You will get an obscure error message in the console. You can see if you are banned by attempting to login using a browser.

You can use the network drive like you use your C:\ hard drive as soon as the command completes successfully. This means that you can directly work with documents without first copying them, start computer programs, and more over the Internet.

The following image shows a Windows Explorer window listing the content of a WebDAV server.

Windows WebDAV Mini Redirector Authentication Bug:

Many Windows computers have a bug in the digest authentication process and thus authenticating using the above procedure will fail. You have the bug in your computer if the “Windows credentials dialogue” reappears after you have entered the correct username and password. It is possible to circumvent this bug by mapping the drive from the command line. Note, if the “Windows credentials dialogue” reappears, you must reboot your Windows computer before using the command line. Windows will continue to fail if you do not reboot. This is also true if you accidently enter the wrong credentials.

Do the following to map a drive and authenticate from the command line:

Open a command window (DOS Window) by clicking the Windows start button and typing in the command “cmd” in the “run” or “search programs …” box.
Type the following command in the command window: (This will map to the N: drive)
NET USE N: \\cloud.internetpro.net\netsol\remote.php\webdav /USER:yourusername yourpassword /persistent:no

What to do if the command fails

Error messages such as “The network name cannot be found” can be related to a number of problems. The first thing to do is to check if your Windows WebDAV client is disabled.

You can enable the client manually:

Start the WebClient Service

Go to:
Control Panel -> Performance And Maintanance -> Administrative Tools -> Services
Scroll down until you see WebClient.

Set WebClient to automatic and start the service. Try to connect from a command window and restart Windows if it fails.

Things get a bit complicated if you have the same problem after enabling the WebClient service and after rebooting Windows. You may have to upgrade your WebDAV Mini Redirector Windows client.

You can do a search on Google and you will find many articles related to the WebDAV Mini Redirector problems. You can also see Wikipedia: WebDAV and Microsoft Windows.

Upgrading Windows Vista WebDAV client:Microsoft has ackowledged there are Web Folder issues in Vista, but unless your system is 64-bit, you should be able to get Web Folders working by installing an update from Microsoft and using the instructions and “workarounds” in the following steps:

If you have a 32-bit Vista apply this Software Update for Web Folders (Microsoft.com).

After Rebooting

With Windows 7, the drive will not stay mapped. This behavior is by design and more information about it can be found here: http://support.microsoft.com/kb/2673544. To work around this issue, create a BAT file using an editor like Notepad. In that BAT file, just enter a command line like the NET USE statement above. We recommend starting the BAT file with “@echo off” (no quotes) so that your password is hidden when the window pops up. Place this BAT file in your Startup folder. It will run each time your start your computer and will remap the drive. If you need help creating a BAT file, please contact us at support@internetpro.net.

tnolen2014-01-03T17:55:09-06:00June 11, 2012|Documentation, FAQ, NetSol Cloud|Comments Off

Desktop Sync Clients for NetSol Cloud

The ownCloud Sync Client is a desktop program running on your computer. One or more specified directories on the local machine are going to be synced to your NetSol Cloud. Files on your NetSol Cloud are automatically the same as the ones on the local disk. If you change one here, its gets there and vice versa. The latest version of the client is version 2.6.0.

Windows Client Version 2.6.0

Info

Download the installer program and start to install ownCloud Client on your machine.

Downloads

Download (2.6.0)

Linux Clients Version 2.6.0

Downloads

Download Binaries

Mac Client Version 2.6.0

ownCloud client for Mac

(Mac OS X 10.7 or better, Intel 64 bit)

Installing the ownCloud client on your Mac is as easy as ABC:

Download the installation file
Click ownCloud-2.6.0.12703.pkg, a window with the ownCloud icon opens
In that window, drag the ownCloud application into the ‘Applications’ folder on the right hand side
From ‘Applications’, choose ownCloud

For learning how to tell if your Intel-based Mac has 64-bit processor, please check this page.

Download

Download (2.6.0)

tnolen2020-01-22T16:15:12-06:00May 29, 2012|Documentation, NetSol Cloud|Comments Off

Cloud Storage Documentation

For users taking advantage of our cloud storage offering (Netsol Cloud), we have prepared some documentation on the basic usage.

Web Access
Go to https://cloud.internetpro.net/netsol and enter your username/password. You will have full access to all of the features of the Netsol Cloud.

Desktop Access
Desktop access does depend on the operating system you are running. As most people are running some flavor of Windows or Mac, we will document those here. If you have some other OS, please contact our support at 256-547-6817 or support@internetpro.net for instructions.

Windows XP – simply click My Network Places and then choose “Add a network place” from the menu in the margin. A wizard will appear. Hit Next, and then choose “Choose another network location” and hit Next. For the internet or network address put https://cloud.internetpro.net/netsol/remote.php/webdav/ and hit Next. You will be prompted for a username and password. Enter the one assigned to you by us for your service. Type in a name for the network place (We recommend Netsol Cloud). Hit Next and Finish.

Windows 7 – Just go to Computer, Map Network Drive (at the top). Then, in the Folder field type https://cloud.internetpro.net/netsol/remote.php/webdav/ and make sure to check Connect using different credentials. Please note that Windows 7 has some known issues with WebDAV. See our page on Issues with Windows 7 for resolutions if you are having trouble.

Mac OSX – In Finder, click Go and then Connect to Server. In the Server Address blank, type https://cloud.internetpro.net/netsol/remote.php/webdav/

In all cases, the web storage will act like any other drive on your machine. You can drag and drop files, open files, or perform any other operation that you would normally do. The changes will immediately be reflected on the cloud. Keep in mind that the data is going across the internet, so file access may not be as quick as your local storage. The speed will be dependent on your connection to the internet.

tnolen2012-10-08T19:15:02-05:00February 29, 2012|Documentation, Internet, NetSol Cloud|Comments Off

Email Setup on Mac Mail (OS X 10.5 and higher)

Open Mail (click it on the Dock or open it from the Applications folder).
If the “Welcome to Mail” assistant does not appear, choose Add Account from the File menu.
Fill in the Full Name, Email address, and Password fields.
Note: Your email account password will be stored in Keychain and used automatically to login to your email account when you open Mail.
Deselect “Automatically set up account” if it is available or enabled. Click Continue to proceed.
Choose the Account Type. This will normally be POP unless you have been told otherwise.
Give your account a useful description, such as your email address or “My Network Solutions email”. It can be called whatever you want.
Enter your Incoming Mail Server which is pop.internetpro.net, email address and password. Note that by default, your user name will automatically be filled in with the first part of your email address. Make sure that the User Name field contains your entire email address in all lower case letters.
Click on Continue to proceed.
For Outgoing Mail Server, a useful description such as the server name or “Network Solutions Email Server”.
Enter your outgoing mail server which is smtp.internetpro.net.
Select “Use Authentication” and enter your Email Address and Password. Click Continue to proceed.
If prompted, enter your Outgoing Mail Security settings. Click Continue to proceed.
Verify your settings in the Account Summary. Check “Take account online”. Click “Create” to complete the process.

After completing these steps you should be able to send and receive email via this account. If you can’t send or receive email, please call us at 256-547-6817 or 877-886-6868 for assistance.

nwebb2012-02-24T21:30:40-06:00November 11, 2010|Documentation, FAQ, Internet|Comments Off

Email Setup on Android Device

PLEASE NOTE: These instructions are for customers of Network Solutions, Inc. We have noticed that several customers of Network Solutions, LLC. have come across these instructions and have not been successful at making these work (because they won’t). If you are a customer of Network Solutions, LLC., you should go to their web site at http://www.networksolutions.com to find the correct instructions.

NOTE 2 (December 17, 2014): The screenshots in this post have incorrect information. The text is correct. We are working to change the screenshots shortly.

Google is making strides in the smartphone marketplace and the Android based devices are becoming very common.

Android-based smartphones and devices include two email clients, one for Gmail and one for other types of email servers including Microsoft Exchange, IMAP and POP3. The following guide will show you how to set up the built-in email application to access an IMAP or POP3 (we support both)email server for incoming email and an SMTP server for outbound email. The setup for both IMAP and POP3 is the same so for the purposes of this guide, we will use POP3. See the page on https://www.netsolinc.com/email-settings-2 for the IMAP settings including server names and port numbers. Please note that there are *MANY* different Android devices out now, so your screen may be slightly different. If you are unable to follow this guide and need further assistance, please call our technical support at 256-547-6817 or 877-886-6868.

Tap the upward pointing arrow to get to the app menu (figure 1)
Tap on the Email icon (figure 2)

Alternate Text

Enter your email address and password, then tap Next (figure 3)
Select POP3 account (figure 4)

Alternate Text

Enter your Username, Password, POP3 server (pop.internetpro.net, etc) and Port (110) (figure 5)
Click on Security type; a new window will pop up and allow you to select the level of encryption (None, SSL or TLS).
Select TLS (not with Accept all certificates – the figure below is incorrect now) (figure 6)

Once the Security type has been selected the pop up window will close and you can continue to the next step
Select when to delete email from server; the options are “Never” or “When I delete from Inbox”, then tap Next (figure 5)
Enter outgoing server settings which consist of SMTP Server (smtp.internetpro.net), Port (587), and security type (TLS – not with Accept all certificates – figure below is incorrect) (figure 7)
Your outgoing or SMTP server requires you login so check the box next to Require sign-in, enter your email address and password, and tap the Next button
Select email checking frequency and notification options ( figure 8 )

Finally, name the account and input your display name (figure 9)

Email will begin synchronizing once the credentials and server information is entered correctly.

Once the setup has been completed, you are presented with a list of your messages. While viewing the message list, you are also able to change the settings that are assigned to this account by tapping the Menu icon — which is directly to the left of the Home icon — and then tapping Account settings. The following options are available:

Account name – this is just a name to let you recognize the email account
Your name
Email check frequency – more often uses more battery
Default account (make the current account the default email account on your Android device)
Email notifications
Select Ringtone
Vibrate
Incoming settings (to modify IMAP or POP3 server settings)
Outgoing settings (to modify SMTP server settings)

tnolen2014-12-17T22:49:21-06:00November 8, 2010|Documentation, FAQ, Internet|Comments Off

Setting up Email on iPad

The iPad’s Mail App works with MobileMe, Microsoft Exchange, Yahoo! Mail, Gmail, AOL and other IMAP and POP3 email services. Once you have added one of these accounts to your iPad you will be able to send and receive photos, PDF’s, and other attachment types. These instructions show you how to set up an email address which is hosted by Network Solutions, Inc. Our email servers support both IMAP and POP3.

Setting Up Initial Email Account on the iPad

The following tutorial assumes you have never added an email account to your iPad.

1. Tap on Mail.

2. For the account type, choose “Other”

3. Enter your account information. Your account name will be your entire email address in all lower case. You can use either POP3 or IMAP for the account type. See the page at https://www.netsolinc.com/email-settings-2 for the server settings of each type. Please note that on Apple devices, it will indicate that the username and password for the outgoing (SMTP) server is Optional. It is NOT optional on our servers if you want to send email. Please fill out those blanks with the same credentials as you used for the incoming server.

4. Tap Save